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Online Casinos in general: Why are two or more people in the same household not allowed to play at a casino and use bonus offers?

Topic created on 14th Jan. 2019 | Page: 1 of 2 | Answers: 11 | Views: 7,001
Marqes
Expert

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 05:28 pm CET#1
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Hello people !

Also, because of the current Videoslots topic I asked sunnyplayer in chat why :

-two different players

-with the same IP

-if both are verified

-and each has his own account and also deposits with it

are not allowed to play in the same casino and also not allowed to accept the welcome bonuses.

First of all, I don't think this is fair if all the data described above is correct. What do you think about this?
I see it so that if both verify and Deposit with different accounts, it should be allowed.


here is the chat history:


Christine: Welcome to our live chat. My name is Christine. How can I be of assistance?

xxx: Hello! I have newly registered, my girlfriend is also with you, are there any problems since we play over the same IP
xxx: especially because of the bonus offered
xxx: but we have different accounts

Christine: Multiple participations in the same bonus promotion from the same device, household, payment account or IP address are not allowed. If we become aware of any abuse, the bonus will be forfeited and all funds in the player account will be blocked. In addition, the player account may be closed by the company at its sole discretion.

xxx: Even though we are different persons?
xxx: What if you play in an internet cafe where 10 people have played who are registered with them? Then they block all 10 customers?
xxx: How stupid is that?
xxx: Well for that I will publish a report at Gamblejoe.com among others, as well as me and my fiancée don't play at them anymore, please delete the documents I had just uploaded, thank you

( 8m 19s ) Christine: Our bonus conditions are in the terms and conditions are there also for users of Gamblejoe nachlesbar. If you register with us, you accept the terms and conditions in the current form

( 8m 53s ) Christine: We will retain your data in accordance with our data retention policy and applicable laws and regulations for as long as your account is active, but also after it has been closed (should this happen). The criteria for determining the appropriate retention periods for the different types of personal data we collect and process depend on the given legal and regulatory requirements, including anti-money laundering laws.

xxx: We are two different people with different accounts..I don't understand why they have it like this in the Agb
xxx: That's a pity

( 11m 26s ) Christine: The AGb were designed by corporate lawyers who already know what they are doing

xxx : Can you relate to that then?
xxx: If so, why?
xxx: 2 different people 2 different accounts

( 13m 19s ) Christine: I can understand it insofar as it happens again and again that one and the same player creates accounts for all relatives, including the 98 year old grandma, in order to earn bonuses
( 13m 49s ) Christine: these are then also different people under the same address

xxx: But at the latest with the documents and the account it would blow up

( 14m 25s ) Christine: yes, however, then is not paid out and the drama is perfelt. In order to prevent this in advance, the terms and conditions were designed like this
( 15m 3s ) Christine: Suggestion: the other person can register at our partner casino sunmaker and accept the bonuses

xxx: Is it already for a long time
xxx: Thanks for the Tip anyway
xxx: Then please delete me, there is nothing else left

( 16m 24s ) Christine: You can lock your player account by going to "Responsible Gaming" =>"Self-Exclusion" under your username. You have the option to close your casino account for any period of time, or for an indefinite period of time. If you lock the account, it will be shut down and removed from any marketing activity

xxx: Thank you and have a nice evening
( 17m 1s ) Christine: thank you, I wish you the same
xxx: thank you



as you can see, unfortunately, you should not do this.

Now only one thing is funny!
Not too long ago, maybe half a year, I asked exactly the same question in Sunmaker Casino in the chat and there told me an employee that there can actually be no problems, it depends rather on the name and address.

Well, your opinions please

:P



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K****t

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 05:43 pm CET#2
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I can understand it to a certain extent, because you can get hold of the data of your flatmates in the same household. ID or driver's license, bills, bank statements...
Under certain circumstances, e.g. parents don't know anything about it, if the "children" (depending on whether one still lives at home or simply lives in the same house) register them and play under their name. Until a win flows into the account, of course...
So too with life partners.

On the other hand, you can do it without the same household
It has two sides, in my opinion
But in some casinos you are allowed to register from the same household, if you do not take the bonus offers.

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Begbie
Elite

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 05:53 pm CET#3
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if you are not playing in parallel, just change the ip.

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Marqes
Expert

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 06:16 pm CET#4
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Kaffeelicht wrote on 01/14/2019 17:43: I can understand it to some extent, since you can definitely get at the data of the roommates in the same household. ID or driver's license, bills, bank statements....
Under certain circumstances, e.g. parents don't know anything about it if the "children" (depending on whether one still lives at home or simply lives in the same house) register them and play under their name. Until a win flows into the account, of course...
So too with life partners.

On the other hand, you can do it without the same household
It has two sides, in my opinion
But in some casinos you are allowed to register from the same household, if you do not take the bonus offers.

Yes there you really with right and so I have not seen it in some circumstances.

At StarGames it was okay at the time, as long as you had informed the support beforehand.

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Marqes
Expert

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 06:18 pm CET#5
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Begbie wrote on 01/14/2019 5:53 pm: if you are not playing in parallel, just change the ip.

Yes of course, right you are.
E.g. 1x with wifi and 1x with mobile.

However, you may not always pay attention and then it is once wrong and already a win in half a year vll. not paid out, because yes is stored.

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Anonym

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 06:33 pm CET#6
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I live in a household with two people, where both - with their own verified account of course - also play in the same oc via the same internet connection. So far never had problems with payouts. Also not with higher amounts including once almost 12k.

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Marqes
Expert

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 06:47 pm CET#7
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Schorsch wrote on 01/14/2019 at 18:33: I live in a household with two people where both - with their own account, each verified of course - also play in the same oc via the same internet connection. So far never had problems with payouts. Also not with higher amounts including once almost 12k.

Do you also accept bonus offers?

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Anonym

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 07:27 pm CET#8
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Marqes wrote on 01/14/2019 at 6:47 pm
Do you guys take bonus offers as well?

No. Generally we don't

That was probably the point wasn't it? 😏 Shame on my head, I didn't read everything 🙄

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Anonym

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 08:01 pm CET#9
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Marqes wrote on 01/14/2019 at 5:28 pm

( 13m 19s ) Christine: i aknn it insofar as it happens again and again that one and the same player creates accounts for all relatives, incl. the 98 year old grandma, in order to lukrieren bonuses

Well, your opinions please

:P




Why would a 98 year old granny abuse ? Especially in England, many older ladies like to play Bingo games, which is why they are so popular there. Take a look at Herbert Köfer, who is fit as a fiddle and even rides horses

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Marqes
Expert

Why are two or more people in the same household not allowed to play at a...

14th Jan. 2019, at 08:30 pm CET#10
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At the same time, Daniel had said Sun and Sunny are not so strict and even pay out for minor violations.

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