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Online Casinos in general: Whimsical casino support experience?

Topic created on 29th Jan. 2018 | Page: 1 of 1 | Answers: 6 | Views: 2,117
T****3

Whimsical casino support experience?

29th Jan. 2018, at 10:59 am CET#1
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What was the most outlandish and (negatively) surprising thing in chat/mail contact with a casino?

I have experienced quite a few things in my 10-year career:

Sportingbet/BWIN
After I have entered a limit for 3 days I could fix it after only 1 day, I have complained about it at Sportingbet whereupon they have blocked my account, a day later I got from the sister casino Bwin then also a cancellation.
Mind you, I have nowhere mentioned addiction etc only said it was an absurdity that you can end a self-lock for X days prematurely.
I flew through the lock from the VIP program.

Intertops:
 Absolute incompetence in the Live Chat, a casino bonus had been converted by me, I asked in the live chat whether the bonus could now be paid out. This was affirmed. After Verification of a pending phase of over 4 days, I asked again, this time another employee.
The bonus was implemented it would take only 2.3 days, it would definitely be processed. 4 days later the email: Colleague has made a mistake bonus was not fully implemented.

Mr.Green:
 After I in the chat where I was addressed several times with "My friend" etc very buddy-like I asked if it is normal to address customers so. Have there normally no problem with but went around nen bonus or question about this and with me was talked as if I were 5 years old. Then constantly Haha Hihi etc
The employee reacted snotty made the chat closed. I wondered the next day that I could not log in (Fortunately no more credit on it). Thereupon I was permanently excluded from Mr Green. A reply to the email confirmed what I suspected: block and permanent exclusion.

How does it look with you?



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Anonym

Whimsical casino support experience?

29th Jan. 2018, at 11:17 am CET#2
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Bwin
Had deposited over a few weeks relatively much and made a big win (in reality only the losses recouped) and wanted to pay me practically my losses first and leave the profit still on the player account.
After withdrawal request, my account was suddenly closed without any info. I then had to call BWIN for two weeks after, a thousand excuses I heard until I got my payout and my account was unlocked. NEVER AGAIN BWIN. I was so p**sed.

Betway
After a few deposits, I asked in the chat once for n Deposit Bonus. Did not work. Since I did not like the casino anyway so I then asked to close my account. Suddenly 500€ No Deposit were possible - LOL.

Lapalingo
There were problems with the deposit with Klarna and I had to run after them for several days so that the money I deposited is credited to me. They didn't act on their own, I had to ask them 10 times. They didn't care about receipts, and there was no refund.

LeoVegas
For me the best casino so far. Only it seems to me as if the chat is available on a whim, think they are sometimes overloaded. But they already know me and are always very nice when I write to them haha xD So far no negative / scurrilous experiences there.

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Julian
Elite

Whimsical casino support experience?

29th Jan. 2018, at 11:55 am CET#3
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I am actually very tolerant about the matter and am also understanding if someone in the support needs a little longer or is also new and does not know how to help me or the like, after all, they are only human... however, there is a casino which is really inconsiderate and incompetent from my point of view.

Wunderino:

After I registered and directly contacted the support due to some questions such as the bonus, I asked at the beginning of a relatively simple question where I wanted to know how that works with them with the Wagering or the conversion of Bonus money to real money balance.
Thereupon he first asked ignorantly a few times, because he had not quite understood what I wanted from him actually
Until then he was forgiven, I thought he was new in this industry, and therefore I tried to explain it explicitly, but this seemed to be totally annoyed and went as good as not to my questions ... and it came across rather as if it was a burden to exercise his profession, so I just let it be and made directly my first Deposit .. how it went on then I have already explained in the Wunderino review, but briefly summarized I came after some problems for the purpose of withdrawal again to the support and there was someone new, which was almost worse than the other...


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J****r

Whimsical casino support experience?

29th Jan. 2018, at 02:48 pm CET#4
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I don't want to name the casino because it is not listed here on GJ.

The support employee with whom I was supposed to constantly chat in English only in the Live Chat for days, was then suddenly able to communicate with me fluently in German after some back and forth....


Greetings JoKer


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redriver67
Expert

Whimsical casino support experience?

29th Jan. 2018, at 03:04 pm CET#5
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Have very rarely in the casinos where I play times the live support needed but the few times where I have written to the times I was always super helped. So far no negative experience made.

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TonioKroeger
Experienced

Whimsical casino support experience?

1st Feb. 2018, at 12:45 am CET#6
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I have not had so many bizarre experiences...
I'm surprised and annoyed about Mr Green. How is it possible to block you just because you asked a question, apart from the stupid "haha" ? It could have been questioned or escalated if necessary, although the company probably now has a firm place in the market. The people there I have experienced in the chat mostly binding to distant, while Videoslots is quite loose. When I complained about my frustration last year, someone initially wrote that I had won a lot some time ago, so I shouldn't be so sad. Nevertheless, he was very sorry, I could change "to the other side", wants to say, also work for an OC. He also used to gamble, but then preferred to become an employee of an OC, where one is on the safe side. Malta is also very beautiful, the weather is good, the winters are not so cold 😊 .
Not so great I found sunmaker, where the employees were always short-tempered, at least that was my impression. Questions were often answered curtly, then came the stalling phrase: Is there anything else I can do for you? LeoVegas employees are always very friendly.

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Anonym

Whimsical casino support experience?

1st Feb. 2018, at 03:49 pm CET#7
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Casumo

Talk to you as if you were mentally retarded. Always a stupid saying on the lips. That's the reason why I let myself be locked there


Videoslots

As much as I like this casino for its payout speed and battles, the support is below par there. First of all, no one knows what anyone else is doing. If you come with a request to 3 different supporters, you will also receive 3 different statements. Furthermore, statements have often simply been withdrawn, because someone has simply made a false statement. You can't rely on anyone because there is absolutely no commitment behind the statements there

Allslots

Of all casinos and all Live Chat 's Allslots is by far the worst. I have made some questions there about a withdrawal. First of all it took an extremely long time and by that I mean every single answer took a good 2-5 minutes. Then almost none of my questions were answered and when I made you aware that the chat for 3 simple questions already takes more than 45 minutes and she still has not answered me, she was also abusive and snotty. I could also read the terms and conditions instead of contacting the live chat. When I asked her if that was serious, she made the chat closed chat and I could not open it afterwards

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