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Online Casinos in general: Westcasino incomprehensible bonus reg.

Topic created on 10th Dec. 2021 | Page: 1 of 1 | Answers: 3 | Views: 938
Anonym
Hello dear community,

i have the following concern:

I have registered at Westcasino. Two deposits in a row with Bonuses claimed.

First Deposit with bonus gambled away
Then made the second deposit of over €48 with a bonus of 88% up to €100.

Total balance: 90,24 €
Cash balance: 48,09 €
Bonus balance: 42,24 €

Then I started to play. I got my first free spins after I had played down twenty €. At 70 € came free spins (was still in the real money area)
With the free spins I then came to 140 €.
Then came after 30 euros down flush again free spins, which gave me a nice win.

900 € free spins winnings I then wanted to pay out directly, of course. Then I had to realize that I can not pay it out at all. Why... because I would have to fulfill the turnover requirements of the bonus first

I was still in the real money area? I had not yet gambled away my money.

The customer support tells me that I still need a total bet of over 2920.20€ to be able to make a withdrawal.

People please please enlighten me.
I know it differently. Ober have it differently in memory. At so many other casinos you could either cancel the bonus or you just lost it when you wanted to make a withdrawal.

Have everything recorded. Can someone please enlighten me.

This post has been translated automatically

Anonym
No one who can enlighten me? Or is my question too stupid people?

This post has been translated automatically

DieWunderharke5000
Top Member
There are no stupid questions.

To put it in advance: Yes, you still have to put the 2900€

There are different types of Bonuses in different casinos. Many call them non-sticky or parachute bonuses. With this type you can withdraw your wins as long as you play with your real money and have not used the Bonus money

And then, as in your case here, there are the sticky bonuses, where you have to wager the full amount before you can withdraw

What you have here is the classic bonus, so to speak, where Deposit and bonus are tied

Also, what counts as turnover can be different from casino to casino again. For some, only turnover with the bonus money counts, for others only real money and for the third both and

This post has been translated automatically

Anonym
Thanks for the clarification!
I thought they were going to bust me
Did not know these differences

This post has been translated automatically

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