Online Casinos in general: Warning from Wunderino - credit is not paid out / what can I do about it? (Page 3)
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07
Exactly my thinking!
You should be aware that you lose more in the casino than you win, but to want to put obstacles in the way of the player in the event of a win is more than pathetic and very inhumane.
Whether legal or illegal!
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Warning from Wunderino - credit is not paid out / what can I do about it?
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I deposited several times 3 years ago. That should not be the problem. There is no specified period for depositors. That's exactly why I was a little confused at first, because I met the conditions and at times I even thought it must be something else. In the meantime, however, I really believe that they don't want to pay me out. I was even asked to stop contacting them about it.
I'm happy for you They usually pay out, even if it sometimes takes longer, but the real scandal is not that they don't pay out, but that they block a player for transactions and don't tell them why they did it. But there will certainly be a reason for this.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Are you serious?! I made €300 with the spins a few months ago and wanted to cash it out. Was refused and reduced to 100 on the grounds that this is max cashout for free spins without depositors 😅
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Warning from Wunderino - credit is not paid out / what can I do about it?
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But the 3 years were before Wunderino was licensed for the German market, weren't they? Therefore, I think that the depositors for this Epic Week only apply since they received the German license and started with Wunderino.de. But that's just a guess on my part.
Something like that can be communicated to you!
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Just goes to show how arbitrary they are. No offense to Rebell, I don't begrudge him the €200, but I don't understand why some have a max cash out of 100 and others don't. Does it have to do with the frequency of depositors and the total loss?
Incidentally, the terms and conditions clearly state that the max. cashout is €100, but whether this includes Epic Week and Epic Tuesdays - I wouldn't sign up to that, because these are promotions that are not given as a gesture of goodwill, but that you qualify for. So the wording is very vague and leaves a lot of room for interpretation.
2.2 Free spins
Free spins are not subject to any wagering requirements. The respective win is added to the real money balance.
In the case of free spins that are awarded as a gesture of goodwill, i.e. are not activated by depositors, a maximum of €100 of the win can be paid out. If the win exceeds €100, the remainder will be canceled upon withdrawal.
Yes, that's right. They didn't have a €1 rule etc., so they weren't licensed for the German market either. Your assumption would make sense if that were the case. However, the bonus conditions for the Epic Tuesday promotion do not specify a time period (see the first page, where I have added a screenshot). Even Platin, where I would never ever play at the moment, states that you only qualify for the no Deposit if you have deposited at least once this year. They also state this as a condition and it is not hidden anywhere. Wunderino only requires "2 depositors". Funnily enough, I once won €40 or so from the promotion about 2 years ago and was able to cash out.
That's why I think they don't want to communicate it to me - because they know that it's not really legal.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07
It's very strangely written, yes. The Epik Week free spins are not a gesture of goodwill? As this is linked to a depositor (see your problem). Goodwill is rather free spins that are awarded by support if there are problems. At least that's what I understand by goodwill.
But I don't want to talk the casino down despite the problems. On the contrary, I think these bonus promotions are currently the best on the German market. Wins are real money and don't have to be wagered 45745 times like in other casinos.
But would I get so "into it" over 50 euros? Probably not.
A few years ago, I won 30 euros at Lapalingo with free spins as a gift. They wanted to see my payslip or bank statement for the payout. I was annoyed about that too, so I checked off the money and that was that. And I will certainly never deposit there again, not even with a German license now.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Exactly, but the casino can also turn the tables and claim that the whole promotion is a gesture of goodwill. After all, they are not forced to run a promotion. I wouldn't be surprised if they really argue that 1:1 lol, but it's good that you understood my thought and also think that it's not FS as a gesture of goodwill. That's what I personally mean when they give you 20 FS in your account. These offers are often personalized.
I don't know, people are complaining everywhere anyway. That's also one reason why I no longer comment on the offers. At Wunderino, people complain that they got a few cents or even 10 dead spins and at other providers they complain that they can't meet the wagering requirements. I can't tell which is good/bad. In itself, the offer is good because it's real money, but the way Wunderino wants to fob me off here - that's the real problem. I'm also sure that I'm not the first or only person they've done this to.
But asking for a €30 payslip is too much. But apparently it was before the license, that's where I see the problem. Let's be honest, the casino has an immense house advantage anyway (it's not that high anywhere else, considering that some slots have an RTP of 84.5%) - why do you have to let yourself be treated like that? Even €17... believe me, I could do without the money. I have enough in my account and reserves, but as a consumer I just can't accept it. Especially not when I think about how badly the state treats us anyway if we dare to play somewhere else.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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I had contacted GGL in mid-September. I had a look out of curiosity and actually found an answer:
Dear whistleblower,
thank you for your report. Your report will be processed as part of our gambling supervision activities in accordance with Section 9 of the State Treaty on Gambling 2021 (GlüStV 2021).
In order to examine the facts of the case, we would first ask you to send us evidence to support your allegations. To this end, please let us know to what extent you have already contacted your gambling operator and send us any correspondence you have had to date (e.g. in the form of screenshots), including the date and time.
Furthermore, we require the complete transaction overview of the transactions on your gaming account, which you must receive immediately from the organizer free of charge for the past 12 months (Section 6d (3) GlüStV 2021). Please send your request for this transaction overview if the organizer does not process it within 7 days.
Please also confirm that your personal data may be processed to set up the player account in accordance with Section 6a (2) GlüStV 2021 and to identify payments in accordance with Section 11 (4) GwG in order to verify your details with the organizer and provide this information on first name, surname, maiden name, date of birth, place of birth and place of residence. Please also provide your player ID and your player name for assignment by the organizer.
Finally, as a precautionary measure, we would like to point out that the gambling supervisory authorities, including the Joint Gambling Authority of the Federal States AöR, cannot enforce players' civil law claims in individual cases. Similarly, the gambling supervisory authorities are not permitted to provide legal advice and enforcement for individual players as part of their duties. This is the responsibility of the individual players, who can call on the help of lawyers, if necessary with advice and legal aid.
Yours sincerely
I have sent the screenshots etc., but what you can read is also the confirmation that they are staying out of the credit (which was known). I'm curious to see what this will lead to.
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