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Online Casinos in general: Warning from Wunderino - credit is not paid out / what can I do about it? (Page 2)

Topic created on 07th Nov. 2024 | Page: 2 of 3 | Answers: 37 | Views: 2,005
frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:25 pm CET#18
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Butterbrezel wrote on 07.11.2024 at 19:05: I can understand that this is annoying.

But at 17,00 EUR the effort would really be too bad for me. If you have 100% legal protection Insurance and too much time, you could try it, but otherwise it makes no sense.

Simply telling people about this scam at every opportunity is ok. Word of mouth is important, maybe it prevents some players from starting to gamble in the first place. But otherwise? Even if you win the lawsuit, the casinos will pull the same scam on hundreds or thousands of others.

And because we have an incompetent GGL that does not fundamentally change this issue, your fight against Wunderino is just your fight against Wunderino. And EUR 17.00 is just too bad for that.


In the beginning it was 17 EUR. Now it's 45 EUR. I believe that I am eligible for the "Epic Tuesday" and "Epic Week" promotions. I have posted the conditions here. I have deposited 2 times and no period is mentioned (e.g. only deposits from 1.1.2024 are valid). Accordingly, I am entitled to a payout of the credit balance. I don't have legal protection insurance, so this option is not available.

Yes, it would be a legal dispute between me and Wunderino. GGL is staying out of it, as I have recently realized. Nevertheless, as a consumer you have rights and I want to assert them.

Donnie wrote on 07.11.2024 at 19:14: I would advise waiting until the free spins are available before trying to have my account closed or taking legal action against it. Always play and collect. At some point ask to close the account, then you will receive an email that there is still a balance and that you have to pay it out. Maybe look for other ways, e.g. ask support by e-mail, maybe you will get a different answer or try to find out who the manager is. Maybe there is some Streamer or something who has contact details or can pass something on. Otherwise collect a few more years and then try again to get the money back

For such a small amount as €50, lawsuits are almost pointless or are not even allowed

There is no minimum amount. See also Minimum amount for legal action? | ERGO's legal portal

Your suggestion is generally a good one. Just wait and collect the free spins until you can no longer do so. However, there is a Risk that they will close their doors at some point or even go bankrupt. That would involve some risk.

Support can't help me and I've also written to support by email, which I received today. The manager/casino representative is difficult to find out unless you have the contacts.

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Butterbrezel
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:30 pm CET#19
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So without legal protection, my recommendation is 100% just leave it.
In the end, after you've invested money and time, the casino will serve up something that will stand up in court. I don't know what, but it could be. Then you will have lost your fight, lost a lot of time and lost a lot more money than the 45 EUR.

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Stromberg
Legend

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:56 pm CET#20
1 Like

Liked this post: Avatar von RebellYell RebellYell

frapi07 wrote on 07.11.2024 at 19:25:
There is no minimum amount. See also Minimum amount for legal proceedings? | The ERGO legal portal

Your suggestion is generally good. Just wait and collect the free spins until you can no longer do so. However, there is a Risk that they will close their doors at some point or even go bankrupt. That would involve some risk.

Support can't help me and I've also written to support by email, which I received today. The manager/casino representative is difficult to find out unless you have the contacts.

Sorry, so justice or not, and I can understand that you don't want to put up with it....

But seriously considering a lawsuit, or talking about a "risk" because €50 might be gone if wunderini goes bankrupt... Is a bit over the top, isn't it?

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frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 10:26 pm CET#21
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Butterbrezel wrote on 07.11.2024 at 19:30: So without legal protection, my recommendation is 100% just leave it.
In the end, after you invest money and time, the casino will serve something that will stand up in court. I don't know what, but it could be. Then you've lost your fight, lost a lot of time and lost a lot more money than the 45 EUR.

Let's see, I'll first try to notify the legal assistance and will describe my case to them in detail and list my rights. I'm not quite sure what I'll do afterwards. To be honest, I don't know what they could serve up that would make me lose in court. I haven't violated any terms and conditions (no multiple account) or bonus conditions for the promotions (Epic Tuesday and Epic Week), so they have no grounds for legal action. Before that, I also used the wins directly to reach the minimum contribution of €10 (I never did), so they can't even accuse me of that. I haven't made any chargebacks in the past either, there are no outstanding debts, nothing at all. It is also unusual for a casino (or in this case a casino) not to report the violation and not to confiscate the funds. They have deprived me of the opportunity to carry out any transaction so that I cannot cash out and gamble away my balance.


Stromberg wrote on 07.11.2024 at 19:56:

Sorry, so justice or not, and I can understand that you don't want to put up with it....

But seriously thinking about a lawsuit, or talking about a "risk" because €50 could possibly be gone if wunderini goes bankrupt... Is a bit over the top, isn't it?

It may be a little over the top for some, but honestly... if we have to put up with this GGL crap, then we have to insist on our rights. Yes, I admit the amount in dispute is ridiculous, but it's largely Wunderino's fault, not mine. You have to imagine a Provider not paying out €17. I've never experienced this with other providers and I've only deposited twice with SG so far and compared to Wunderino they paid out without any problems. And yes, if they're going to stand in the way of €17, then my concerns about insolvency are justified.

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Langhans_innen
Expert

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 11:32 pm CET#22
1 Like

Liked this post: Avatar von frapi07 frapi07
frapi07 wrote on 07.11.2024 at 22:26:

then my concerns about insolvency are also justified.

From my gut feeling - without even coming close to knowing - I would estimate that Wunderino is not exactly starving. I have them constantly hanging around in my mail account with advertising banner pop-ups and they also annoy me from time to time with clips on YouTube when that fox from Verivox isn't currently offering his electricity so vehemently So there seems to be an advertising budget. I would favor Donnie's suggestion.

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frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 11:43 pm CET#23
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Langhans_innen wrote on 07.11.2024 at 23:32:
From the feeling - without even knowing - I would estimate that Wunderino is not exactly starving. In any case, I have them constantly hanging around with banner ads in my email account and they also annoy me from time to time with clips on YouTube, unless that fox from Verivox is currently offering his electricity so vehemently So there seems to be an advertising budget. I would favor Donnie's suggestion.

I have to admit that I don't watch TV anymore Interesting to know that they run ads.

I would prefer that too, but you often get a few cents a week there. Sometimes even 10 dead spins. I mean, in 4 months I've made an extra €30, but I'm certainly not going to get really rich. I would really like them to pay out this €45 to me and block me from the bonuses. That way I can have my account closed and not have to deal with the "wins". Play N Go and Big Bass Bonanza Slots in particular are the worst. That's where you really get those unnecessary 10 dead spins most often.

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Stromberg
Legend

Warning from Wunderino - credit is not paid out / what can I do about it?

8th Nov. 2024, at 07:17 am CET#24
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 07.11.2024 at 22:26:

This may be a little over the top for some, but honestly... if we have to put up with this GGL crap, then we need to stand up for our rights. Yes, I agree the amount in dispute is ridiculous, but it's largely Wunderino's fault, not mine. You have to imagine a Provider not paying out €17. I've never experienced this with other providers and I've only deposited twice with SG so far and compared to Wunderino they paid out without any problems. And yes, if they're going to stand in the way of €17, then my concerns about insolvency are justified.

Even if your concerns about insolvency were justified, is it somehow absurd to call the whole thing a Risk? It's about €17 or €48 that was free, which might then be gone....🤷

You occasionally describe your stress and health problems here, maybe you'd better make sure you don't cause yourself any more stress....
I don't mean that in a bad way, but why don't you do something nice....


PS: wunderino's answer "because of something you did" is really awesome... 😂😂😂

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Langhans_innen
Expert

Warning from Wunderino - credit is not paid out / what can I do about it?

8th Nov. 2024, at 12:12 pm CET#25
1 Like

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Stromberg wrote on 08.11.2024 at 07:17:

PS: The answer from wunderino," because of something you did" is really awesome... 😂😂😂😂

Maybe you lowered the bet on Bigger Bass Bonanza from 24 to 12 cents when there was only 1.76 on the speedometer. A clear case of a 100% change of strategy

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frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

8th Nov. 2024, at 01:10 pm CET#26
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Stromberg wrote on 08.11.2024 at 07:17:

Even if your concerns about insolvency were justified, is it somehow absurd to call the whole thing a Risk? It's about 17 or 48€ that were free, which might then be gone....🤷

You occasionally describe your stress and health problems here, maybe you'd better make sure you don't cause yourself any more stress....
I don't mean that in a bad way, but why don't you do something nice....


PS: wunderino's answer "because of something you did" is really awesome... 😂😂😂

I completely agree with you that you should spend your time on nicer things. The amount in dispute is trivial and not really worth a fart, but I find Wunderino's approach very cheeky. You're laughing your ass off at the support response I'll think about whether I'll continue to contact FS or write a big email next week. I'm more inclined to wait and see, who knows, maybe redemption will come at some point.

Also, don't get me wrong, my health complaints are tiny, not even worth mentioning. There are 2 small and open wounds. One is actually as good as healed, the other is, but it won't close and I've been carrying it around with me since August. At some point it gets a bit annoying. Next week I'll go back to the GP and see what he says. The other thing that's taking a lot of my energy at the moment (which doesn't affect me personally) is the fact that I currently have to attend appointments with specialists and take care of other documents. Fortunately, I work part-time, so I can keep all these appointments.

Langhans_innen wrote on 08.11.2024 at 12:12:

Maybe once at Bigger Bass Bonanza lowered the bet from 24 to 12 cents when there was only 1.76 on the speedo. Clear case of 100% change of strategy

Yes exactly ahahahahah that will probably be the reason You can clearly see that I cheated

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hasan9393
Rookie

Warning from Wunderino - credit is not paid out / what can I do about it?

10th Nov. 2024, at 01:13 pm CET#27
1 Like

Liked this post: Avatar von moralischverwerflich moralischverwerflich
I don't understand how people still play on sites that have such strict rules and are unreliable, and I really don't understand how you can enjoy games with German licenses.

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Donnie
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

10th Nov. 2024, at 02:14 pm CET#28
1 Like

Liked this post: Avatar von frapi07 frapi07

hasan9393 wrote on 10.11.2024 at 13:13: I don't understand how people still play on sites that have such strict rules and are unreliable, and I really don't understand how you can enjoy games with German licenses.

Someone here has only used the no Deposit offers. Why shouldn't you collect the real money free spins? They normally pay out as normal if everything is in order

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frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

10th Nov. 2024, at 02:29 pm CET#29
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hasan9393 wrote on 10.11.2024 at 13:13: I don't understand how people still play on sites that have such strict rules and are unreliable, and I really don't understand how you can enjoy games with German licenses.

As Donnie already answered correctly: I only collected the free spins. It's been 3 years since my last depositor. I don't think I've deposited there since all the rules.

and yes, they do actually pay out, it's just that they blocked me from making any transactions for no reason. If you violate the bonus conditions or abuse a bonus, then the balance is actually confiscated and blocked for bonuses. That's not the case for me, which is why it all really stinks.

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Marieangels
Amateur

Warning from Wunderino - credit is not paid out / what can I do about it?

10th Nov. 2024, at 10:45 pm CET#30
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Liked this post: Avatar von frapi07 frapi07, Avatar von RebellYell RebellYell
Dear frapi07, let it go. Anger and stress make you ill. It is certainly not okay and unfair, but we are in the gambling scene. It's certainly rarely characterized by fairness and humanity; they want to make a profit. It says it all that you don't give any explanation and don't allow any questions. Give the appropriate ratings wherever you can and then make your peace with it. And then delete your account there. I have canceled all rip-offs and negative casinos and only kept 3-4 casinos where it is still reasonably fun. I've never had it so good.

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frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

11th Nov. 2024, at 01:30 am CET#31
1 Like

Liked this post: Avatar von Daniel1988 Daniel1988
Marieangels wrote on 10.11.2024 at 22:45: Dear frapi07, let it go. Anger and stress make you ill. It is certainly not okay and unfair, but we are in the gambling scene. It's certainly rarely characterized by fairness and humanity, they want to make a profit. It says it all that you don't give any explanation and don't allow any questions. Give the appropriate ratings wherever you can and then make your peace with it. And then delete your account there. I have canceled all rip-offs and negative casinos and only kept 3-4 casinos where it is still reasonably fun. I've never had it so good.

I really like your post, but I'm not annoyed by them, I'm disappointed that a Provider is so cross about an initial €17 (now €45) and tries everything to avoid having to pay out a player. Other providers (SG, for example) have never caused me such problems. It is true that this industry is not characterized by fairness and humanity, but what disappointed me the most is the fact that a consumer has hardly any rights here, but at the same time we see how the state massively punishes players who dare to play illegally.

That's fine with me. I can play the game and I have decided to continue collecting the FS. If they stop operating at some point or the balance is high enough, I will then take appropriate measures. Let's see what they come up with next. I already have a hunch

It's also good to know that I've warned some players here in the forum about these providers. I will also be happy if just one player decides not to Deposit there because of my experience.


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RebellYell
Top Member

Warning from Wunderino - credit is not paid out / what can I do about it?

11th Nov. 2024, at 09:58 am CET#32
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To be honest, I would be very interested to know why the payout is being refused. I simply think that a depositor is required to use the Epic Week. It also says so in the terms and conditions.

Again, I can't complain about the casino at all. I won 200 euros last week during Epic Week with 10 free spins on Book of Fallen. These were paid out within a few hours, without any problems. But I also Deposit (and withdraw) regularly.

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