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Online Casinos in general: Warning from Wunderino - credit is not paid out / what can I do about it? (Page 2)

Topic created on 07th Nov. 2024 | Page: 2 of 2 | Answers: 19 | Views: 422
Butterbrezel
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:05 pm CET#16
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I can understand that this is annoying.

But at EUR 17.00, the effort would really be too much for me. If you have 100% legal expenses Insurance and too much time, you could try, but otherwise it makes no sense.

Simply telling people about this scam at every opportunity is ok. Word of mouth is important, maybe it prevents some players from starting to gamble in the first place. But otherwise? Even if you win the lawsuit, the casinos will pull the same scam on hundreds or thousands of others.

And because we have an incompetent GGL that does not fundamentally change this issue, your fight against Wunderino is just your fight against Wunderino. And EUR 17.00 is just too bad for that.

This post has been translated automatically

Donnie
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:14 pm CET#17
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Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von Saphira Saphira
I would advise waiting until the free spins are available before attempting to close my account or taking legal action. Always play and collect. At some point ask to close the account, then you will receive an email that there is still a balance and that you have to pay it out. Maybe look for other ways, e.g. ask support by e-mail, maybe you will get a different answer or try to find out who the manager is. Maybe there is some Streamer or something who has contact details or can pass something on. Otherwise, collect the money for a few more years and then try again to pay it out

For such a small amount as €50, lawsuits are almost pointless or are not even admitted

This post has been translated automatically

frapi07
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:25 pm CET#18
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Butterbrezel wrote on 07.11.2024 at 19:05: I can understand that this is annoying.

But at 17,00 EUR the effort would really be too bad for me. If you have 100% legal protection Insurance and too much time, you could try it, but otherwise it makes no sense.

Simply telling people about this scam at every opportunity is ok. Word of mouth is important, maybe it prevents some players from starting to gamble in the first place. But otherwise? Even if you win the lawsuit, the casinos will pull the same scam on hundreds or thousands of others.

And because we have an incompetent GGL that does not fundamentally change this issue, your fight against Wunderino is just your fight against Wunderino. And EUR 17.00 is just too bad for that.


In the beginning it was 17 EUR. Now it's 45 EUR. I believe that I am eligible for the "Epic Tuesday" and "Epic Week" promotions. I have posted the conditions here. I have deposited 2 times and no period is mentioned (e.g. only deposits from 1.1.2024 are valid). Accordingly, I am entitled to a payout of the credit balance. I don't have legal protection insurance, so this option is not available.

Yes, it would be a legal dispute between me and Wunderino. GGL is staying out of it, as I have recently realized. Nevertheless, as a consumer you have rights and I want to assert them.

Donnie wrote on 07.11.2024 at 19:14: I would advise waiting until the free spins are available before trying to have my account closed or taking legal action against it. Always play and collect. At some point ask to close the account, then you will receive an email that there is still a balance and that you have to pay it out. Maybe look for other ways, e.g. ask support by e-mail, maybe you will get a different answer or try to find out who the manager is. Maybe there is some Streamer or something who has contact details or can pass something on. Otherwise collect a few more years and then try again to get the money back

For such a small amount as €50, lawsuits are almost pointless or are not even allowed

There is no minimum amount. See also Minimum amount for legal action? | ERGO's legal portal

Your suggestion is generally a good one. Just wait and collect the free spins until you can no longer do so. However, there is a Risk that they will close their doors at some point or even go bankrupt. That would involve some risk.

Support can't help me and I've also written to support by email, which I received today. The manager/casino representative is difficult to find out unless you have the contacts.

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Butterbrezel
Elite

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:30 pm CET#19
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So without legal protection, my recommendation is 100% just leave it.
In the end, after you've invested money and time, the casino will serve up something that will stand up in court. I don't know what, but it could be. Then you will have lost your fight, lost a lot of time and lost a lot more money than the 45 EUR.

This post has been translated automatically

Stromberg
Legend

Warning from Wunderino - credit is not paid out / what can I do about it?

7th Nov. 2024, at 07:56 pm CET#20
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Nobody has liked this post so far

frapi07 wrote on 07.11.2024 at 19:25:
There is no minimum amount. See also Minimum amount for legal proceedings? | The ERGO legal portal

Your suggestion is generally good. Just wait and collect the free spins until you can no longer do so. However, there is a Risk that they will close their doors at some point or even go bankrupt. That would involve some risk.

Support can't help me and I've also written to support by email, which I received today. The manager/casino representative is difficult to find out unless you have the contacts.

Sorry, so justice or not, and I can understand that you don't want to put up with it....

But seriously considering a lawsuit, or talking about a "risk" because €50 might be gone if wunderini goes bankrupt... Is a bit over the top, isn't it?

This post has been translated automatically

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