Online Casinos in general: Warning from Wunderino - credit is not paid out / what can I do about it?
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Warning from Wunderino - credit is not paid out / what can I do about it?
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as some of you have already noticed in the "complainers' corner", I have been unable to Deposit or withdraw at Wunderino since July 2024.
It started with the Epic Tuesday offer. I took part in it and won around €17 from 10 FS. Since then I can no longer carry out a transaction.
Wunderino has not given me an official explanation for the restriction.
So far, I have continued to participate in the promotion and accumulated €45. Today I wrote to Wunderino (not the chat support) about the restriction.
The answer came very quickly. I was told the following:
"thank you very much for your message.
After careful consideration, we regret to inform you that these restrictions cannot be lifted at this time.
Please note that it is not necessary to contact us further on this matter.
If new information becomes available or your account status changes, we will contact you directly. "
In short, Wunderino will continue to not pay me the balance. They even specifically point out that I don't need to contact them about it.
GGL does not accept complaints regarding deposits and withdrawals.
What can I do about this? The only thing I can think of is legal action, but it's not really worth the effort for €50.
In any case, I can't make a recommendation. In any case, I wouldn't recommend depositing money there.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07
I've been blocked for bonuses on several sites in my life. Most of them didn't give me a real reason, but you knew where you stood. I was once banned from NetBet and the guy in the chat said I was a bonus seeker. I deposited 6 times in 2 years, 4 of them with real money and used the Book of Dead bonus 2 times. I hardly played the Sunday free spins at the time and I never won anything really big there either. N1Bet banned me almost 2 months ago because I was supposed to have received too many bonuses, but I didn't have any payouts. The things they always come up with lassen🤦♂️
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Donnie, 
frapi07
It's no wonder you get into trouble if you only use real money four times out of 6 depositors and fake money twice Little fun...I already know what you mean: 4X raw cash and 2X with bonus
The fact that the shops block you for parts of the promotions or for Bonuses completely or even kick you out completely is also completely legitimate and a right of the providers, which is anchored in the terms and conditions. But then they can/must pay out the €17 or now €45 beforehand and then kick you out. Or they could at least give a reason for the alleged problem. But I don't understand it like that either.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Donnie
Right, I also don't understand why they don't tell me anything. I suspect that it's because of Epic Tuesday, because I've only used this offer recently. I haven't done anything else, so it must be because of the bonus.
The funny thing is that I deposited there years ago. My first winning picture came from Wunderino (I had entered Unibet there). I continued to play there even after the win.
The bonus conditions for "Epic Tuesday" only state that you have to have deposited. No time period is specified there. As already mentioned, I fulfilled this condition years ago.
I think that they don't want to give me any information because I haven't violated any conditions and they have excluded me from this promotion without justification. I can still receive these spins, which shows that I have not actually abused this bonus.
It's awesome that Netbet is allowed to do this. But you were banned while your balance was €0, right? I was banned with a balance. That's quite a difference. With N1bet it was also completely unfair, but the Provider is not on the whitelist - so there's not much you can do about it. I think that you have more rights as a consumer with legal providers. But what I have noticed is that the providers can act as they please. Tipico bans players who win too much. I even know someone who was given an OASIS ban by Tipico. Yes, one provider blocked a player at OASIS because they had concerns. I wonder on what basis they are allowed to decide and do this.
Edit: Exactly right, Langhans. They can block me from the "Epic Tuesday" bonus, but not while I still have funds in my account and am not allowed to withdraw them
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07, 
Saphira
Honestly, even if it's not worth it, I would hand it over to a lawyer. If you get it right, they'll have to cover the costs anyway. Since you certainly haven't done anything illegal or violated the terms and conditions (otherwise they would have cited this as a reason long ago), you're very likely to win. In this way, you will help to show these providers how to act in a social and customer-oriented manner + and you will get your money back.
Don't get me wrong: if there is a reason that prevents payment or justifies the restriction, then that's fine. But then you should also communicate this. I can't, for example, let someone take part in a competition and then say: "Hey, you won, but you won't get the win. Why? I don't know, and don't ask any more about it." What kind of behavior is that? It sounds more like there's no reason at all.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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To summarize correctly. Months ago, I only got a little hint from a support employee after asking. She said that the restrictions had been imposed on me because I had done something. She couldn't tell me exactly what. As I said, apart from logging in and using the weekly spins, I didn't do anything. Nor did I use any program or anything like that. No VPN, nothing that could justify a withdrawal from the bonus.
Here is an excerpt from the terms and conditions of Epic Tuesday.
I also made the minimum deposits, I can even prove it. They were just 2021-22 and Wunderino belonged to someone else, but that doesn't matter. No period is mentioned and it also says that it is only available to players who have only made these 2 depositors. For players who do not meet this requirement, this bonus is not available.
I would also take legal action at the moment, but a) I don't have a lawyer and b) I don't have the time/nerves for it. I'm currently running from doctor to doctor. Yesterday again and again on Tuesday. I'm also currently dealing with various related documents and I'm also personally dealing with 2 minor problems. Without exaggerating, my summer consisted of waiting in the waiting room or being in hospital for an hour every day. All that with studying and working (even if it's 20 hours a week) - not easy to manage. But as soon as I have some time, energy and nerves for it, I'll look into it more. I had a look on Trustpilot earlier and there are a lot of negative reviews. Many are because of the losses, but well... Wunderino doesn't seem to be that good in general.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Langhans_innen
Thank you, I deleted the post because it's unnecessary^^ But yes, this should also prove that they really refuse to give me any information
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07
I also deleted my post because your quoted post was still there
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Thank you! I did some research and found the following:
Take legal action!
All possibilities, causes and misunderstandings have been ruled out and the casino still refuses to pay out? Then there is no other option but to take legal action.
Those affected can send the gambling Provider a reminder requesting payment. Such a reminder is a so-called demand for payment, which is a specific and clear request from the creditor to the debtor to provide the service owed. As soon as the reminder is sent to the online casino and it still does not pay the money, it is legally in default.
The reminder can also be submitted to the competent local court. If the online casino does not object to the reminder, an enforceable title exists. (Source: Wochenblatt Neumarkt)
I think that I will write them a very last e-mail in which I will go into my case in detail and request a reminder for payment with the note that I would like to resolve the matter out of court and in the event that the payment does not take place I will seek legal assistance.
Legal action does indeed seem to be the only way forward.
Edit: Link to the website removed, as there is a link to an Affiliate site in the text.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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frapi07, 
Saphira
Yes, I've only had negative experiences with Wunderino so far - not my own, but in my family. Something only changed when Caro asked about it. That was at the time when the "support was always offline and nobody could be reached".
Understandable if you don't have a head for it right now. However, you can also send an initial request with a deadline yourself in a short space of time. That would be the first thing a lawyer would do anyway: contact them and ask them to either pay out the money or give a reason. It is sufficient if you inform them that you will take legal action if they do not give you an answer within 7-14 days or, alternatively, release the credit balance for payment.
Sometimes such letters in "officialese" work wonders, and deadlines and reminders can also help. Because let's be honest - I don't think it will ever go to court. But first you should check how convinced they themselves are of their "reason" or how important the restriction of the account really is to them. Because with the state secret they're making of it, you might suspect something else.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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gamble1
Yes, well, you can't ask GUTS at the moment because they don't work with them. Was that before the gambling agreement (July 2021) and what exactly went wrong?
I had my first big win there on the internet and they paid out without any problems. Sure, documents etc. were required, but the Verification was done without any problems and also relatively quickly. But that was a different company back then and unfortunately it has to be said that Wunderino has deteriorated extremely.
Yes, I will try the nice way first. If my attempt is unsuccessful, I will unfortunately have to take legal action. But I'm afraid that I'll have to pay some costs. Unfortunately, it's about €45 and you have to be careful that you don't have to pay anything because otherwise it's not worth it.
I once made a similar request to my ex-employer. waited 2 months for an 0815 reference letter. I actually only needed it for the TV-L upgrade, but they took a long time even though I was only working there as a student trainee. Only after I informed them of my rights and threatened them with legal assistance did they get moving. Before that, they said that it would take time and that they were in the process of writing the reference. Funnily enough, they hadn't even started because they only spoke to me about the content afterwards.
So before I send the letter, I'm going to look for templates and adjust it so that it fits. I also don't think they'll take the chance, especially because the amount in dispute is <€50. It would be stupid to Risk legal fees and court costs for this, even though you know that you don't actually have any legal grounds for withholding the credit.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Marieangels
But at EUR 17.00, the effort would really be too much for me. If you have 100% legal expenses Insurance and too much time, you could try, but otherwise it makes no sense.
Simply telling people about this scam at every opportunity is ok. Word of mouth is important, maybe it prevents some players from starting to gamble in the first place. But otherwise? Even if you win the lawsuit, the casinos will pull the same scam on hundreds or thousands of others.
And because we have an incompetent GGL that does not fundamentally change this issue, your fight against Wunderino is just your fight against Wunderino. And EUR 17.00 is just too bad for that.
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Warning from Wunderino - credit is not paid out / what can I do about it?
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Langhans_innen, 
Saphira
For such a small amount as €50, lawsuits are almost pointless or are not even admitted
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