Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Vulkanvegas refuses to pay out

Topic created on 09th May. 2023 | Page: 1 of 2 | Answers: 21 | Views: 2,728
Peggy1107

Vulkanvegas refuses to pay out

9th May. 2023, at 08:14 am CEST#1
0 Likes

Nobody has liked this post so far
Hello dear community, I would like to ask what I can do, maybe someone has experience. I have won 3500€ at Vulkanvegas Casino. Unfortunately, the joy did not last long. Still during the Verification process, my account was blocked. On request to the support, they told me that I had a double account of which I know but nothing or knew. Now it is so that the casino refuses to pay out. All attempts to solve the problem have failed. Do I have a chance to still get the money? LG Peggy 07.05.2023 - 08:40 Uhr

This post has been translated automatically

hustlehoff
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 09:47 am CEST#2
1 Like

Liked this post: Avatar von Peggy1107 Peggy1107
Here, unfortunately, not officially, because GambleJoe does not cooperate with the casino. Maybe open a case or file a complaint on other foreign-language casino portals that promote the casino. More you will not be able to do, there the casino can then prove whether you really have a double account.

This post has been translated automatically

upola
Legend

Vulkanvegas refuses to pay out

9th May. 2023, at 09:50 am CEST#3
1 Like

Liked this post: Avatar von Peggy1107 Peggy1107
Do you have a double account or don't you know? With a double account you have no chance to get the money.

This post has been translated automatically

Peggy1107

Vulkanvegas refuses to pay out

9th May. 2023, at 11:53 am CEST#4
0 Likes

Nobody has liked this post so far
I don't know anything about a double account, the support only wrote me that there is one account, logged in from the same IP address 🤷‍♀️

This post has been translated automatically

chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 12:12 pm CEST#5
0 Likes

Nobody has liked this post so far
Something like that should actually show up directly as info if you already have an account and don't know exactly anymore. Or just do not play there, if you are unsure. Some do that, some just do not. They know exactly how to cheat people out of their money.
If you have a duplicate account at this casino, you will not get your money 100%. Here in the forum you will not get much help (because of listed or not listed and all the license nonsense). I would get help at other platforms, maybe they can achieve something, if you are sure that you only have this one account there.
Good luck🍀

This post has been translated automatically

danny005
Elite

Vulkanvegas refuses to pay out

9th May. 2023, at 12:16 pm CEST#6
0 Likes

Nobody has liked this post so far
As if every IP is only assigned once. This is yet another specious reason.

This post has been translated automatically

gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 12:39 pm CEST#7
0 Likes

Nobody has liked this post so far
That's why I ask at new casinos before my registration always my data and whether these are already somehow in the system comes then a no from the support I save me the chat and log on takes vill 10 minutes then you're on the safe side

This post has been translated automatically

chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 12:44 pm CEST#8
0 Likes

Nobody has liked this post so far

gamble1 wrote on 09.05.2023 at 12:39 pm: That's why I always ask at new casinos before my registration my data and whether they are already somehow in the system comes thereupon a no from the support I save me the chat and log on takes vill 10 minutes then you're on the safe side

Safe is safe. I had namely already, the statement in the chat they had found nothing to my data and I can register without problems, although I already had an account in the casino xy.

This post has been translated automatically

gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 02:20 pm CEST#9
1 Like

Liked this post: Avatar von chilliy chilliy

chilliy wrote on 09.05.2023 at 12:44 pm:

Better safe than sorry. I had already, the statement in the chat they had found nothing to my data and I could register without problems, although I already had an account in the casino xy.

Well that you can then but with the evidence yes prove and there it is already harder if you have a conciliation board

This post has been translated automatically

Falko
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 03:55 pm CEST#10
1 Like

Liked this post: Avatar von chilliy chilliy

Peggy1107 wrote on 09.05.2023 at 11:53: I know nothing about a double account, the support wrote me only, there is an account, registered from the same IP address 🤷‍♀️

Do you have a partner and he also plays in the casino like you? If so then it could have happened with the double account so that you both together in a household each with his data has logged into the casino. Whether you both then at different times or both at the same time in the casino has logged in, would play no role here. The casino would then recognize on the basis of the IP, which was played with 2 different player accounts from the same place and that is prohibited.

This post has been translated automatically

gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 05:02 pm CEST#11
1 Like

Liked this post: Avatar von chilliy chilliy
Falko wrote on 09.05.2023 at 15:55:

Do you have a partner and the also plays in the casino like you? If so then it could have happened with the double account so that you both together in a household each with his data has logged into the casino. Whether you both then at different times or both at the same time in the casino has logged in, would play no role here. The casino would then recognize on the basis of the IP, which was played with 2 different player accounts from the same place and that is prohibited.

But this is also a bullshit rule I mean a double account is for me two accounts on the same name because a normal person usually has no different names would be when applying different names at most a misdemeanor in the bonus use by zb. double tapping of the Welcome bonus given

But if both accounts have different names and both are checked by a Verification, it can be purely logical already no double account more

This post has been translated automatically

Langhans_innen
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 05:41 pm CEST#12
2 Likes

Liked this post: Avatar von chilliy chilliy, Avatar von frapi07 frapi07
Clean, I must then, when I'm on vacation and use the wifi in my hotel, first ask around in the whole hotel, whether there is also someone in Curacao gambles or maybe rather in Malta, because otherwise my account is blocked PS. I have no idea about technology and whether all hotel guests then ghost with the same IP through the network

This post has been translated automatically

chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 06:23 pm CEST#13
0 Likes

Nobody has liked this post so far

Langhans wrote on 09.05.2023 at 17:41: Sauber, must I then, when I'm on vacation and use the wifi in my hotel, first ask around in the whole hotel, whether there is also someone in Curacao zockt or maybe rather in Malta, because otherwise my account will be blocked PS. I have no idea about technology and whether all hotel guests then ghost through the net with the same IP

Right. But the casino is not interested. The main thing is to delay until you just do not have any more and if that is not you have to submit 47,000 impossible documents. Is yes in the casino / arcade also so before you get his money (irony)

This post has been translated automatically

T0uchTheSky
Elite

Vulkanvegas refuses to pay out

9th May. 2023, at 07:52 pm CEST#14
1 Like

Liked this post: Avatar von chilliy chilliy
When a casino talks about IP address, you should ask that casino if the people there know what an IP address is.

Most private households get a new IP address assigned after 24 hours, and the IP address you had before is then free and gets someone else. And if you are out there gambling with your cell phone, you will of course have a different IP than the one you have at home, because it will be from your mobile provider.

This post has been translated automatically

Langhans_innen
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 08:06 pm CEST#15
1 Like

Liked this post: Avatar von chilliy chilliy
chilliy wrote on 09.05.2023 at 18:23:

Right. But the casino is not interested. The main thing is to delay until you just do not have more Bock and if it is not you just have to submit 47,000 impossible documents. Is yes in the casino / arcade also so before you get his money (irony)


I have always Bock ...especially on a payout. That's why I'm waiting and have also always got...despite the 47,000 documents, which were partly requested. Patience. Patience, patience, even if it is sometimes difficult.
Some renowned sports betting Provider closed my account but also once and I could not explain why that was the case. There was no response to my inquiry. Don't know exactly who it was...think Scandinavian provider with green layout...they also had good, free live streams...But any provider loss is to get over If possible just not exactly without fault or if you still have money lying there

This post has been translated automatically

Hot Topics25th Dec. 2024 at 02:25 pm CET

Miscellaneous
0
Strategies
0
Watch-out
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately