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Online Casinos in general: Vulkanvegas refuses to pay out

Topic created on 09th May. 2023 | Page: 1 of 2 | Answers: 21 | Views: 2,441
Peggy1107

Vulkanvegas refuses to pay out

9th May. 2023, at 08:14 am CEST#1
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Hello dear community, I would like to ask what I can do, maybe someone has experience. I have won 3500€ at Vulkanvegas Casino. Unfortunately, the joy did not last long. Still during the Verification process, my account was blocked. On request to the support, they told me that I had a double account of which I know but nothing or knew. Now it is so that the casino refuses to pay out. All attempts to solve the problem have failed. Do I have a chance to still get the money? LG Peggy 07.05.2023 - 08:40 Uhr

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hustlehoff
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 09:47 am CEST#2
1 Like

Liked this post: Avatar von Peggy1107 Peggy1107
Here, unfortunately, not officially, because GambleJoe does not cooperate with the casino. Maybe open a case or file a complaint on other foreign-language casino portals that promote the casino. More you will not be able to do, there the casino can then prove whether you really have a double account.

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upola
Legend

Vulkanvegas refuses to pay out

9th May. 2023, at 09:50 am CEST#3
1 Like

Liked this post: Avatar von Peggy1107 Peggy1107
Do you have a double account or don't you know? With a double account you have no chance to get the money.

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Peggy1107

Vulkanvegas refuses to pay out

9th May. 2023, at 11:53 am CEST#4
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I don't know anything about a double account, the support only wrote me that there is one account, logged in from the same IP address 🤷‍♀️

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chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 12:12 pm CEST#5
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Something like that should actually show up directly as info if you already have an account and don't know exactly anymore. Or just do not play there, if you are unsure. Some do that, some just do not. They know exactly how to cheat people out of their money.
If you have a duplicate account at this casino, you will not get your money 100%. Here in the forum you will not get much help (because of listed or not listed and all the license nonsense). I would get help at other platforms, maybe they can achieve something, if you are sure that you only have this one account there.
Good luck🍀

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danny005
Elite

Vulkanvegas refuses to pay out

9th May. 2023, at 12:16 pm CEST#6
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As if every IP is only assigned once. This is yet another specious reason.

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gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 12:39 pm CEST#7
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That's why I ask at new casinos before my registration always my data and whether these are already somehow in the system comes then a no from the support I save me the chat and log on takes vill 10 minutes then you're on the safe side

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chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 12:44 pm CEST#8
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gamble1 wrote on 09.05.2023 at 12:39 pm: That's why I always ask at new casinos before my registration my data and whether they are already somehow in the system comes thereupon a no from the support I save me the chat and log on takes vill 10 minutes then you're on the safe side

Safe is safe. I had namely already, the statement in the chat they had found nothing to my data and I can register without problems, although I already had an account in the casino xy.

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gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 02:20 pm CEST#9
1 Like

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chilliy wrote on 09.05.2023 at 12:44 pm:

Better safe than sorry. I had already, the statement in the chat they had found nothing to my data and I could register without problems, although I already had an account in the casino xy.

Well that you can then but with the evidence yes prove and there it is already harder if you have a conciliation board

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Falko
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 03:55 pm CEST#10
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Peggy1107 wrote on 09.05.2023 at 11:53: I know nothing about a double account, the support wrote me only, there is an account, registered from the same IP address 🤷‍♀️

Do you have a partner and he also plays in the casino like you? If so then it could have happened with the double account so that you both together in a household each with his data has logged into the casino. Whether you both then at different times or both at the same time in the casino has logged in, would play no role here. The casino would then recognize on the basis of the IP, which was played with 2 different player accounts from the same place and that is prohibited.

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gamble1
Icon

Vulkanvegas refuses to pay out

9th May. 2023, at 05:02 pm CEST#11
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Falko wrote on 09.05.2023 at 15:55:

Do you have a partner and the also plays in the casino like you? If so then it could have happened with the double account so that you both together in a household each with his data has logged into the casino. Whether you both then at different times or both at the same time in the casino has logged in, would play no role here. The casino would then recognize on the basis of the IP, which was played with 2 different player accounts from the same place and that is prohibited.

But this is also a bullshit rule I mean a double account is for me two accounts on the same name because a normal person usually has no different names would be when applying different names at most a misdemeanor in the bonus use by zb. double tapping of the Welcome bonus given

But if both accounts have different names and both are checked by a Verification, it can be purely logical already no double account more

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Langhans_innen
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 05:41 pm CEST#12
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Liked this post: Avatar von chilliy chilliy, Avatar von frapi07 frapi07
Clean, I must then, when I'm on vacation and use the wifi in my hotel, first ask around in the whole hotel, whether there is also someone in Curacao gambles or maybe rather in Malta, because otherwise my account is blocked PS. I have no idea about technology and whether all hotel guests then ghost with the same IP through the network

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chilliy
Amateur

Vulkanvegas refuses to pay out

9th May. 2023, at 06:23 pm CEST#13
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Langhans wrote on 09.05.2023 at 17:41: Sauber, must I then, when I'm on vacation and use the wifi in my hotel, first ask around in the whole hotel, whether there is also someone in Curacao zockt or maybe rather in Malta, because otherwise my account will be blocked PS. I have no idea about technology and whether all hotel guests then ghost through the net with the same IP

Right. But the casino is not interested. The main thing is to delay until you just do not have any more and if that is not you have to submit 47,000 impossible documents. Is yes in the casino / arcade also so before you get his money (irony)

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T0uchTheSky
Elite

Vulkanvegas refuses to pay out

9th May. 2023, at 07:52 pm CEST#14
1 Like

Liked this post: Avatar von chilliy chilliy
When a casino talks about IP address, you should ask that casino if the people there know what an IP address is.

Most private households get a new IP address assigned after 24 hours, and the IP address you had before is then free and gets someone else. And if you are out there gambling with your cell phone, you will of course have a different IP than the one you have at home, because it will be from your mobile provider.

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Langhans_innen
Expert

Vulkanvegas refuses to pay out

9th May. 2023, at 08:06 pm CEST#15
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Liked this post: Avatar von chilliy chilliy
chilliy wrote on 09.05.2023 at 18:23:

Right. But the casino is not interested. The main thing is to delay until you just do not have more Bock and if it is not you just have to submit 47,000 impossible documents. Is yes in the casino / arcade also so before you get his money (irony)


I have always Bock ...especially on a payout. That's why I'm waiting and have also always got...despite the 47,000 documents, which were partly requested. Patience. Patience, patience, even if it is sometimes difficult.
Some renowned sports betting Provider closed my account but also once and I could not explain why that was the case. There was no response to my inquiry. Don't know exactly who it was...think Scandinavian provider with green layout...they also had good, free live streams...But any provider loss is to get over If possible just not exactly without fault or if you still have money lying there

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