Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Voodoodreams / Account blocking upon verification (Page 2)

Topic created on 31st Mar. 2021 | Page: 2 of 2 | Answers: 19 | Views: 4,380
Memo55
Visitor

Voodoodreams / Account blocking upon verification

31st Mar. 2021, at 07:47 pm CEST#11
0 Likes

Nobody has liked this post so far
gamble1 wrote on 31/03/2021 at 19:30
Oh dear there we have the problem

If you lock yourself in a casino in this case NY-Spins or Duelz you don't have the right to play at them

Then you can keep the win

Then they should not have let me play in the first place or not?

Should I try to have the lock lifted at deulz at least before the Verification is completed.

And I have never been verified at Duelz
I'm also not even sure if I ever played there

This post has been translated automatically

Hidaruma
Top Member

Voodoodreams / Account blocking upon verification

31st Mar. 2021, at 07:58 pm CEST#12
0 Likes

Nobody has liked this post so far

Memo55 wrote on 31/03/2021 at 19:47
Then they shouldn't have let me play in the first place, should they?

Should I have the lock lifted at deulz try at least before the Verification is complete.

And I have never been verified at Duelz
I'm also not even sure if I ever played there

You'll have to see what Voodoo's T&Cs say. Normally only account closures for Gambling addiction are applied to all OCs in the group.

This post has been translated automatically

Memo55
Visitor

Voodoodreams / Account blocking upon verification

31st Mar. 2021, at 08:00 pm CEST#13
0 Likes

Nobody has liked this post so far
As I said, I'm not sure if it was the Duelz casino where I got locked out.

I know that if you can lock at wunderino no access to hyperino has more. Here it was not the case. And from them came in the direction of nothing.

This post has been translated automatically

Falko
Icon

Voodoodreams / Account blocking upon verification

31st Mar. 2021, at 08:36 pm CEST#14
0 Likes

Nobody has liked this post so far
Memo55 wrote on 31/03/2021 at 20:00: As I said I am not sure if it was the Duelz casino where I got locked.

You can check that. Go to Duelz and enter your password when logging in. If you have registered there, you should get a mail or the message account locked. If you are not registered, then there should be still no account available.

This post has been translated automatically

gamble1
Icon

Voodoodreams / Account blocking upon verification

31st Mar. 2021, at 08:37 pm CEST#15
0 Likes

Nobody has liked this post so far
Memo55 wrote on 31/03/2021 at 20:00: As I said I am not sure if it was the Duelz casino where I got locked.

I know that if you can lock at wunderino no access to hyperino has more. Here it was not the case. And from them came in the direction of nothing.

Well it depends on why you have been blocked

If you now say you are an addict then they may not let you play in the casino and would have to refund your deposits if you have registered anyway with the same data

If you now but say no mood on your site block me and nothing with addiction mention then it may be that you would have been allowed to play from the license side but just because of the AGB `s not

This must be looked at more closely in each individual case but in principle I would advise everyone if he has locked himself in a casino from a group does not gamble there

This post has been translated automatically

raynez

Voodoodreams / Account blocking upon verification

4th Apr. 2021, at 09:36 pm CEST#16
0 Likes

Nobody has liked this post so far
how did the matter turn out here?
The same thing happened to me. Played without bonus. Account locked due to Verification process. Since 31.04 verify the
on 01.04 and 5 upload-mails was confirmed to pass the papers.

-------------Kindly be informed that all requested documents have been received and are now being reviewed.
We strive to process your documents as swiftly and diligently as possible, however, it may happen sometimes that the verification process takes a little longer than expected.
Naturally we will keep you informed by email once the verification has been completed.-----------------------


I have played at many casinos (and paid a lot of tuition) but voododreams casino has the worst verification process imaginable. Documents that other providers accepted were not accepted here. At some point the papers were ok but I am now waiting without any info already for 4 days. Is not really timely.

Because of casino group: Can be that I once played at Duelz. But if I use the Selbausschluss then not because of addiction potential but because the casino runs lousy. Do not hope that they now bag the coal won
How should a layman know which casinos belong to which group, I read only Malta and good.

If there are any updates would be nice to report

This post has been translated automatically

gamble1
Icon

Voodoodreams / Account blocking upon verification

4th Apr. 2021, at 10:25 pm CEST#17
0 Likes

Nobody has liked this post so far
raynez wrote on 04/04/2021 at 21:36: how did it turn out here?
I had the same thing happen to me. Played without bonus. Account locked due to Verification process. Verifying since 31.04 the
on 01.04 and 5 upload mails was confirmed to pass the papers.

-------------Kindly be informed that all requested documents have been received and are now being reviewed.
We strive to process your documents as swiftly and diligently as possible, however, it may happen sometimes that the verification process takes a little longer than expected.
Naturally we will keep you informed by email once the verification has been completed.-----------------------


I have played at many casinos (and paid a lot of tuition) but voododreams casino has the worst verification process imaginable. Documents that other providers accepted were not accepted here. At some point the papers were ok but I am now waiting without any info already for 4 days. Is not really timely.

Because of casino group: Can be that I once played at Duelz. But if I use the Selbausschluss then not because of addiction potential but because the casino runs lousy. Do not hope that they now bag the coal won
How should a layman know which casinos belong to which group, I read only Malta and good.

If there are any updates would be nice to report


So you can easily see by clicking on the MGA logo who belongs to whom This is usually pretty safe except for one incident recently where a user looked extra but only the company was similar from the name but that is the exception usually you drive quite well with it

As for verification the department works only from Mon-Fri and not on holidays so nothing should happen before Tuesday

As for the exclusion, it really depends on the reason you give if you only exclude yourself, there should be no problems unless you close it permanently with the note Gambling addiction (is sometimes enough if you leave room for interpretation)

This post has been translated automatically

raynez

Voodoodreams / Account blocking upon verification

4th Apr. 2021, at 11:53 pm CEST#18
0 Likes

Nobody has liked this post so far

gamble1 wrote on 04/04/2021 at 22:25
So you can easily tell who belongs to who by clicking on the MGA logo That's usually pretty safe except for one incident recently where a user looked extra but only the company was similar from the name but that's the exception usually you go quite well with it

As for Verification the department works only from Mon-Fri and not on holidays so nothing should happen before Tuesday

As for the exclusion, it really depends on the reason you give if you only exclude yourself, there should be no problems unless you close it permanently with the note Gambling addiction (sometimes it is enough to leave room for interpretation)

That is times ne competent answer

I'll wait then, thank you very much!

This post has been translated automatically

Memo55
Visitor

Voodoodreams / Account blocking upon verification

5th Apr. 2021, at 01:08 pm CEST#19
0 Likes

Nobody has liked this post so far
raynez wrote on 04/04/2021 at 21:36: how did it turn out here?
I had the same thing happen to me. Played without bonus. Account locked due to Verification process. Verifying since 31.04 the
on 01.04 and 5 upload-mails was confirmed to pass the papers.

-------------Kindly be informed that all requested documents have been received and are now being reviewed.
We strive to process your documents as swiftly and diligently as possible, however, it may happen sometimes that the verification process takes a little longer than expected.
Naturally we will keep you informed by email once the verification has been completed.-----------------------


I have played at many casinos (and paid a lot of tuition) but voododreams casino has the worst verification process imaginable. Documents that other providers accepted were not accepted here. At some point the papers were ok but I am now waiting without any info already for 4 days. Is not really timely.

Because of casino group: Can be that I once played at Duelz. But if I use the Selbausschluss then not because of addiction potential but because the casino runs lousy. Do not hope that they now bag the coal won
How should a layman know which casinos belong to which group, I read only Malta and good.

If there are any updates would be nice to report


Currently I am also waiting for the verification.


Thank you for your email.

Kindly be informed that all requested documents have been received and are now being reviewed.

We strive to process your documents as swiftly and diligently as possible, however, it may happen sometimes that the verification process takes a little longer than expected.

Naturally we will keep you informed by email once the verification has been completed.

Thank you for your patience.


Let's see how long it takes. On the subject of self-blocking, I have never been blocked in their partner casinos because of gambling addiction. Think times that my account at the partner casino is also only locked because of the verification. Will keep you up to date.

This post has been translated automatically

Julian
Elite

Voodoodreams / Account blocking upon verification

6th Apr. 2021, at 07:28 pm CEST#20
0 Likes

Nobody has liked this post so far

Hot Topics22nd Nov. 2024 at 07:06 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately