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Online Casinos in general: Vikings go Berzerk FS has not been activated at Sunmaker

Topic created on 11th May. 2019 | Page: 1 of 1 | Answers: 5 | Views: 1,312
Crazy4U
Amateur

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 09:57 am CEST#1
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Hello all,

yesterday I had the ragebooster on a chest selection but it was not executed, I then had another spin executed because nothing happened and everything continued as before.

I wrote to the support, who said I had to write a mail, with time and bet amount, they have to ask the programmer.

Has anyone ever had such an experience and how is it handled?

I wonder if this can be traced at all in the game history (so not in my game history). And how one wants to regulate this fairly, since in principle the game sequence has run, that one can certainly not reset......

I just hope that I do not have to wait forever and ask and also be compensated accordingly, because I had the on a right high stake and later with only a single Viking Booster already won high.

Such a mistake I have never had and then immediately become skeptical that one manipulates

A screenshot I made, there was of course only the 'frozen' chest on it, not the displayed selection....

Thanks for your help!

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Stromberg
Legend

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 10:14 am CEST#2
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You mean the ragnarok freespins were in the chest?
I had in any case once the problem that I have not received the wins after Freespins(so promo freespins, not in the game the freespins), even at yggdrasil
Had to then also send game time etc to support, after about 8 days then came the feedback that the wins were credited.
I think you will have to wait and see that it was done intentionally, I do not think so. Was the stake for the spin debited? Then there should actually be a result that is stored
Hope it all works out!

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Crazy4U
Amateur

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 10:41 am CEST#3
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Hi Stromberg,

yes, they were in the chest.

Of course the stake was debited, I played there for a long time, everything ran smoothly.

How should the wins be credited? The Rage freespins (all Vikings go wild) were not even triggered, I got the selection, so the 5 face-down cards and uncovered these freespins but nothing came, the next spin just went on....

I.e. I can quantify here currently no sum, because the Ragebooster was not even executed, do you understand?

If you say that it was saved, I'm reassured....because to prove such a thing is then probably rather impossible

The thing is that the results of a FS can be different, so I wonder how this is handled. You know yourself, sometimes FS pay out much, sometimes less and with me it ran yesterday really very well, the more annoying is such a bug

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umfisch
Amateur

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 10:47 am CEST#4
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The rage booster does not automatically mean free spins, but only that the individual "heads" are filled up a little. If then none is full, there are also no free spins.

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Crazy4U
Amateur

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 11:24 am CEST#5
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umfisch wrote on 11.05.2019 at 10:47: The rage booster does not automatically mean free spins, but only that the individual "heads" are somewhat filled. If then none is full, there are also no free spins.

Oh dear...You are right...I think I confused this with the Rage addition FS....

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TabulaRasa
Amateur

Vikings go Berzerk FS has not been activated at Sunmaker

11th May. 2019, at 12:17 pm CEST#6
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can it be that you are just assigning the chest items incorrectly in terms of functionality/effect ?!?...
it's a little confusing because at the beginning you talk about the "RAGE BOOSTER" but in terms of the hoped-for effect you describe the "RAGNAROK FREESPINS" ...

it is possible with the ""RAGE BOOSTER" to push the rage level of one or all 'Vikings' at the same time to maximum and thereby to be able to play "Berzerk/Ragnarok Freespins" but for this all 4 heroes must have already generated min. 75% rage!!!

p.s. you can see your last 10 spins/results as a screenshot directly in the slot if you select the game history button (green symbol) in the bottom left corner of the slot and then click on "watch""









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