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Online Casinos in general: VideoSlots denies payout over 5500 euro

Topic created on 11th Jan. 2019 | Page: 1 of 2 | Answers: 18 | Views: 4,353
wettibernd
Expert

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:16 pm CET#1
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Tonight I was happy about a nice win at Videoslots. As long as two mails arrived at me. The first said that the payout is denied and the second that a Deposit of 500 euros is still outstanding. I then looked, I have deposited 2 times 500 euros. The este time unfortunately via Ayden, the second time via Trustly, both were debited from my account in the same second. In the chat I was then told that the deposit via Ayden takes 9 business days until this is booked and in this time no withdrawal can be made

Does anyone of you have experience with Ayden, I rarely deposit with it anywhere?

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snopsim
Top Member

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:21 pm CET#2
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Hey first of all congratulations on your great win! I'm not familiar with Ayden at all, but I think you will receive your money from Videoslots for sure. As soon as the money from Ayden is received there, your money will be released I would assume. Otherwise, you might want to contact the payment Provider and ask them why the money has been received by you but not yet by Videoslots

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wettibernd
Expert

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:26 pm CET#3
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This mail came at about 9 o'clock:

I am writing to you on behalf of our security department.

I would like to inform you that the withdrawal you requested has not been approved, as the Deposit of 500 euros is still being processed

Please try to request the withdrawal again later

I can offer a play block for you until you have paid out the money. For this I need a confirmation from you

If you have any further questions, please feel free to contact us anytime via email or Live Chat from 08:00 to 00:30 in German.

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wettibernd
Expert

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:29 pm CET#4
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And this one at 1:16 pm:

Hello Bernd xxxxxxxx,
Your Videoslots.com payout of EUR 5,588.35 has been approved.
With kind regards,




This should be the end of this complaint


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Anonym

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:29 pm CET#5
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Liked this post: Anonym
Honestly? This is a great service, especially the one with the play block

The money will be credited already. Just wait for the weekend.

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snopsim
Top Member

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:30 pm CET#6
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The game block I would make in any case pure, not that at the end nothing is left to pay out!

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M****3

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:30 pm CET#7
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wettibernd wrote on 11/01/2019 at 13:26: This mail came at around 9:

I am writing to you on behalf of our security department.

I would like to inform you that the withdrawal you requested has not been approved, as the Deposit of 500 euros is still being processed

Please try to request the withdrawal again later

I can offer a play block for you until you have paid out the money. For this I need a confirmation from you

If you have any further questions, please feel free to contact us by email or Live Chat from 08:00 to 00:30 in German.

Also congratulations but directly denied you the payouts was not it is just waiting for payment from the payment Provider will go well so with the payment provider is trustworthy which I think but times

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wettibernd
Expert

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:37 pm CET#8
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Liked this post: Anonym
13.36 hrs:

The money is in my checking account


Videoslots is ablolut top, a super support, thanks for everything

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snopsim
Top Member

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:40 pm CET#9
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Perfect 😊👍

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Anonym

VideoSlots denies payout over 5500 euro

11th Jan. 2019, at 01:41 pm CET#10
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So fast on the current account ? Awesome. Congratulations .

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