Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Videoslots - Question?

Topic created on 04th Jul. 2018 | Page: 1 of 3 | Answers: 22 | Views: 6,097
Leni0809
Rookie

Videoslots - Question?

4th Jul. 2018, at 03:49 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello to the round,

i have a question. Maybe one or the other already had a similar problem.

I wanted to participate in the Battle of Slots from my cell phone and wanted to register. Now I have accidentally registered at the 50€ HU Gonzo's Quest. ( When selecting the Tournament just jumped to the one below ). I then immediately started the support chat ( English ) and asked if they can cancel the registration and it took 5 minutes until the first answer came. In the said he can do nothing and I could undo the registration itself, which did not work, because apparently someone was already in the heads up. The end of the story is that the support could not help me and the time for the heads-up expired. So I have 50 € in the sand without even having made a spin. The support (John B.) was very unfriendly and not interested in helping me.

He also said quite harshly that it should not really be possible to participate in BoS with a cell phone and that they do not take any responsibility for misclicks or mispurchases, which I cannot understand at all. I mean, if I had played, then I would have said bad luck but I didn't make a spin and because of the slow suppport I couldn't even take the chance to win because at some point the time ran out.

To make matters worse, I wanted to have the chat sent to my email and that didn't work either, even though I had already clicked that when I realized it was going in the wrong direction.

I have the ID from the HU and two screenshots that I could only continue and not cancel or did not make a single spin.

Does anyone have any idea what I can do?

Btw: Leni is the name of my dog. Am male ...:-D

In this respect anyway LG

This post has been translated automatically

Anonym

Videoslots - Question?

4th Jul. 2018, at 04:03 pm CEST#2
0 Likes

Nobody has liked this post so far
You accidentally registered with the wrong one, can happen.

Bad luck, of course, that it was a heads up.


But why did you not at least play it? I could not read out.

This post has been translated automatically

Leni0809
Rookie

Videoslots - Question?

4th Jul. 2018, at 04:13 pm CEST#3
0 Likes

Nobody has liked this post so far
because I first wanted to ask if there is a way to cancel the registration. My balance was at 75 € and I play at the moment maybe a little too much but only for small contributions, so it is annoying to lose but no hole in the cash tears. So 50€ for a HU is way above my usual bets. Anyway, I didn't want to start playing only to be told "yeah if they hadn't played once we could have done something."

Only the support was so slow that the time ran out and I couldn't play at all. You only have a few minutes to start the HU.

Edit: So from experience there's no way to get it back? If the money is gone ... okay ... Teaching money. But still it annoys me and I also do not understand that the registration can not simply be undone, especially since they have seen and I can prove that I have not made a spin.

This post has been translated automatically

Begbie
Elite

Videoslots - Question?

4th Jul. 2018, at 04:18 pm CEST#4
0 Likes

Nobody has liked this post so far
simply contact the chat again until another employee comes
vllt one can make yes from kulanz there what.
because strictly speaking, this is unfortunately really your bad luck / problem with the click...

This post has been translated automatically

Leni0809
Rookie

Videoslots - Question?

4th Jul. 2018, at 04:27 pm CEST#5
0 Likes

Nobody has liked this post so far
Yes, of course it is my fault and if there is nothing to do, then there is nothing to do and I have to accept it anyway.

I am annoyed by the rudeness of the support and that I did not even have the chance to at least participate due to the slow speed. Strictly speaking, there was a chance but I wanted to wait for the final answer of the support and honestly did not expect that it is not possible.

I will use the contact form and let you know as soon as I hear something.

Greetings to the round

This post has been translated automatically

Anonym

Videoslots - Question?

4th Jul. 2018, at 04:43 pm CEST#6
0 Likes

Nobody has liked this post so far
In a heads up game it is stupid if the other player is already logged in, because the game starts immediately.

I myself only play at Videoslots at the moment. Super serious store.

But: the only thing I also complain about is the poor support, I agree with you completely.

This post has been translated automatically

Leni0809
Rookie

Videoslots - Question?

4th Jul. 2018, at 04:59 pm CEST#7
0 Likes

Nobody has liked this post so far
Yes, it is also my main casino but I always thought the support should be really good. I used the contact form and wrote to the times. Maybe there is still something
:-)

This post has been translated automatically

hoersturz
Rookie

Videoslots - Question?

4th Jul. 2018, at 06:27 pm CEST#8
0 Likes

Nobody has liked this post so far
Yes such a thing is crap....

But it has also happened to me. With me it was fortunately only 10 €. Stupidly, I have also occupied the last place.
Everyone who plays on a cell phone in desktop mode has to go through this....
My wife has recently also managed to get on the Max Bet button and make 3 spins á 100€ before it to much.... >:O


----> Hands off the desktop mode......

This post has been translated automatically

Leni0809
Rookie

Videoslots - Question?

4th Jul. 2018, at 07:22 pm CEST#9
0 Likes

Nobody has liked this post so far
hoersturz wrote on 04/07/2018 at 18:27: Yeah something like that is crap....

But has also happened to me. With me it was fortunately only 10 €. Stupidly, I also still occupied the last place.
Everyone who plays on a cell phone in desktop mode has to go through this....
My wife has recently also managed to get on the Max Bet button and make 3 spins á 100€ before it to much.... >:O


----> Hands off the desktop mode......

... though.

This post has been translated automatically

Marqes
Expert

Videoslots - Question?

5th Jul. 2018, at 01:34 am CEST#10
0 Likes

Nobody has liked this post so far
So my Tip is that you wait until the German chat is active.
There is one, I think his name is Juri or something, he is quite nice and also helps.
I think he is the only German support staff.

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:30 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately