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Online Casinos in general: Videoslots casino. Waiting about 3 weeks for my payout

Topic created on 02nd Dec. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,434
Trippelm
Visitor

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 10:25 am CET#1
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Hi guys

i did not know exactly under which topic I should describe my problem. Hope that one will still help me here.

Problem: I have won about 9000 euros at Videoslots, and wanted to withdraw the money manually on 13.11.20 from the supporter. This has entered my Iban wrong and the money has not arrived in my bank account. I had to solve the problem myself, and have exchanged dozens of messages with the support until the problem was first figured out. Now the support says that the money is on its way from the payment Provider back to my account. And I am constantly fobbed off with the fact that I should wait. Well, I looked up on the Internet how long such a transfer usually takes, and it said no longer than 3 days. Slowly I am very worried and I also feel somewhere fooled. I made a request that they should transfer the money from my Videoslots account to my player account so that I can withdraw it. This is not possible, I have to wait, they said again

Now the questions: Does anyone know similar problem? Do they do this on purpose?

Thank you in advance

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Kleinkariert
Expert

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:02 pm CET#2
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Similar problem I do not know, but I would ask Caro or Julian here. Alternatively on CM (English page) there are reps who can look at it.

It can be that the remittance takes 3 days, but whether the person who received it also does is another thing. And then it all has to be managed. You have to stay tuned in any case.

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Christian1337
Experienced

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:10 pm CET#3
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Liked this post: Avatar von Klabisto Klabisto
With any casino I would worry, but Videoslots will definitely pay you back. Don't panic

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Anonym

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:20 pm CET#4
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So my experiences with VS are absolutely positive, it is one of my "regular casinos" and I have already made countless withdrawals there (among other things, almost 20000€ within 48 hours) and there have never been any problems, so I would not lose heart yet

As one of the previous speakers has already written, write to the team here once, they can certainly help you

In addition, currently the casino, the bank and possibly the customer who received it incorrectly have to deal with the whole issue, I think that 3 days is not necessarily a degree meter but as I said, please Caro here for help

Cross your fingers but believe that VS will surely pay off

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Trippelm
Visitor

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:39 pm CET#5
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Thanks for the positive comments. That reassures me in any case. I will wait a few more days.

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LIsaJ
Rookie

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:42 pm CET#6
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Videoslots the absolute best casino, that will become clear. Cheer up!

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moody
Experienced

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 01:48 pm CET#7
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Videoslots is certainly not causing any problems. Money will come

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Falko
Icon

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 02:04 pm CET#8
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And by entering the wrong Iban, the money can not get into someone else's account and disappear if the owner of the other account should have taken it down or does not respond ?

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s00pernanny
Experienced

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 05:15 pm CET#9
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Trippelm wrote on 02.12.2020 at 10:25 am: Now it says from the side of the support that the money is on the way from the payment Provider back to my player account.

Seems like it obviously didn't end up in someone else's account. Would also be strange, the name of the account holder should not match. Can only hope that the payment provider finally gets out of the puschen.

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Trippelm
Visitor

Videoslots casino. Waiting about 3 weeks for my payout

2nd Dec. 2020, at 06:29 pm CET#10
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The thing is that the last two digits of my Iban were forgotten. And this account was not assigned.

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