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Online Casinos in general: Videoslots again. Are their support staff slaves or do they actually get paid for their work? (Page 4)

Topic created on 18th Sep. 2018 | Page: 4 of 5 | Answers: 49 | Views: 8,744
K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 10:31 am CEST#31
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Ankor wrote on 09/19/2018 at 04:21 PM
This was not about dirty dishes or wrong food, the TE was less lucky and complained to support. Imagine in a restaurant someone complains about their soup, it is as good or bad as it has always been but it doesn't taste as good to you as it used to. Should the person get the money back or get a free dessert? Some do and some don't.

If this was about support lying or the casino withholding a payment for no reason, for example, everyone here would be behind the TE. But not when steam is let off and expected to take care of everyone who has problems. A few casinos might do that to themselves, if you value it you should play there. They give you a pep talk and that's it. No matter how unprofessional the support was this time, it was not super trained. You can't compare the support of a (most likely) call center with a restaurant, try to let off steam at the internet provider's support. With many providers you will be able to experience very dismissive conversations and they lie to your face and they all still have their jobs, the good lady who when I call already shows by her voice what aversion she has (I call on purpose very long and call several times if necessary, until my problem is solved. Internet and phone not gehn for 2 weeks and she said "Yes, then they must just times with the cell phone purely - so schwer ists yet not", I had great motivation to annoy and she could solve the problem after 8 phone calls. I had to call with other numbers, because they had probably not picked up mine after the first four times - but problem solved, the technician came and has seen that something was defective at the connection in the basement. Couple of days later, the cables were re-laid for a small flat fee and everything worked again).

Upola's nonsense I ignore for now.

Ankor, what you describe clearly shows that the customer is not taken seriously by the customer service in many areas or even considered a nuisance. Whether by overtaxing or simply arrogance.
And some views here, that everything was done right and you should not annoy the support, gives such behavior tailwind. You support something like that.

How do they know what exactly the job of a support employee looks like? Are they themselves, do they know the employees, have they done an internship there?

Maybe it's because I grew up in a different time, when it was still common to be polite and respectful, especially at companies and in the service industry. 20 year olds today may not realize that, preferring to keep their heads down and get stroppy with others themselves afterwards. Can be yes.

By the way, you don't pay in to lose, quite the opposite. You play there and use your money to win and at least have fun if it doesn't come to the hoped-for win.
According to your arguments, otherwise the casinos would have to advertise that you pay in extra to get rid of your money. Makes no sense at all.
So it's not that the same soup always doesn't taste good anymore, but that it's oversalted, cold, watery or not even there in the first place.

We can probably go on discussing this for a long time. If some people are not familiar with the rules of etiquette and think that you should just not annoy the poor employees and best of all slap yourself in the face because the casino is simply always right, then we will not come to an agreement.

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Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 10:47 am CEST#32
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For me personally, it's not really about
1. is not really about judging the employee's behavior as wrong or right. It was simply the expected reaction and for my taste not inappropriate.
2. i have never worked in a call center, but know people who have (admittedly not for a casino) and it is actually always about answering a certain quota of inquiries. And that will not be possible if you deal with requests long and personally, which are actually no requests at all, because there is no solution to it, except a few nice words.
3. the whole thing is actually nothing about which you should get excited.For this, the time is too bad, just as little it actually makes sense there 30 pages to write.

From therefore I am this point with Kaffeelicht agree that one could probably go on forever so but will not agree. This has already proven enough other threads.

However, I do not say that the casino is always right.um das mal klar zustellen?

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 10:48 am CEST#33
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Coffee Light wrote on 09/19/2018 at 10:31 AM

Maybe it's because I grew up in a different time when it was common to be polite and respectful, especially with businesses and in the service industry. 20 year olds today may not realize that, preferring to keep their heads down and get stroppy with others themselves afterwards. Can be yes.


So to be polite and respectful I have also learned...it just makes no sense to cry the support full if you win nothing...what should they do there? Sure you get upset when you have a bad streak but I would be totally embarrassed then to whine at the support and show them that I get my gambling obviously net in the handle...there I would have as a support also no bock on it to take care of all the whining chats when vll. still others with important things come. Therefore, the support has reacted absolutely right even if they are copy and paste messages...

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K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 10:59 am CEST#34
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Jigsaw wrote on 09/19/2018 at 10:48 am
So to be polite and respectful I have also learned...it just makes no sense to cry the support full if you win nothing...what should they do there? Sure you get upset when you have a bad streak but I would be totally embarrassed then to whine at the support and to show them that I get my gambling obviously net in the handle...there I would have as a support also no bock on it to take care of all the whining chats when vll. still others with important things come. Therefore, the support has reacted absolutely right even if they are copy and paste messages...

If you don't want to do that, you would be wrong in this job.
They don't do it out of the goodness of their hearts, they get paid for it. Customer support means that they are there for the customers. In the sense of the rules of the casino, as well as for customers AND the casino.
Copy & paste and then twice the same, means: "I don't care about you as a customer. You're out of luck. Go away."

It would have made sense to write your own texts and point out that you can not do anything as chat support and you can turn to superiors.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 11:04 am CEST#35
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Why should it write own texts in those contentwise exactly the same stands as in the prefabricated...there has it certainly neither time nor desire to...completely understandably

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Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 11:16 am CEST#36
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Stromberg wrote on 09/18/2018 at 9:49 pm
No one needs to justify themselves.
But if you post in a forum because of such a kinkerlitzchen, you must also expect that there are other views.


I had written so, but I would like to take back or correct.That sounds as if the thread starter would criticize the other opinions here. But he has not at all, he has even asked in the initial post, what the others think about it!

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K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 11:18 am CEST#37
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Jigsaw wrote on 19.09.2018 at 11:04: Why should he write his own texts in which the content is exactly the same as in the prefabricated...there he certainly has neither time nor desire to...completely understandable

Again: Then he (or she) has the wrong job. Then the person should go into accounting or into any job in which he has nothing to do with people.
If a doctor doesn't want to treat patients properly, he is also out of place.

We're going around in circles. I also don't even know if I'm not discussing here partly with support staff, so it makes no sense at all.

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Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 11:22 am CEST#38
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Coffee Light wrote on 09/19/2018 at 11:18 AM
Again, then he (or she) has the wrong job. Then the person should go into accounting or any job where he has nothing to do with people.
If a doctor doesn't have a mind to treat patients reasonably, he is also out of place.

We're going around in circles. I don't even know if I'm not partly discussing with support staff here, so it doesn't make any sense at all.

So I'm not one, I assure you✌️?

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K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 11:34 am CEST#39
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I believe you, Stromberg No thing.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 12:29 pm CEST#40
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He treated him reasonably...he was neither rude nor insulting...he just can not do magic...I do not know what you expect...he should stroke him through the hair and comfort and best of all give money? If you gamble, you should do it for fun and not look for losses in the fault of others and those whining who can not do anything about it anyway...the te has paid money and has then received his "services" in the form of gambling...that nothing came around is just bad luck but that's how it usually goes...the support will not be able to change anything...

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