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Online Casinos in general: Videoslots again. Are their support staff slaves or do they actually get paid for their work? (Page 3)

Topic created on 18th Sep. 2018 | Page: 3 of 5 | Answers: 49 | Views: 8,745
K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:42 pm CEST#21
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Personally, I expect support to take customers seriously and respect them.
They have this job, which means they also have to deal with scolding customers without treating them like annoying flies.
In other jobs, if you scare away customers by being ignorant or insolent, you're quickly in warning. That's how it has to be here, too, especially since there's a lot of money at stake.
You don't have to be insulted, but you have to do your job reasonably. And that includes treating customers with respect and paying attention to them.
If employees can't do that, they're in the wrong place. If they don't want to, likewise.
A casino must also understand that an angry customer is even more unwilling to Deposit money in a casino where he is treated from above or is largely ignored.

These are the usual conventions of coexistence, don't understand why you have to justify yourself at all.

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Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:49 pm CEST#22
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Kaffeelicht wrote on 09/18/2018 at 21:42: Personally, I expect support to take customers seriously and respect them.
They have this job, which means they also have to deal with scolding customers without treating them like annoying flies.
In other jobs, if you scare away customers by being ignorant or insolent, you're quickly in warning. That's how it has to be here, too, especially since there's a lot of money at stake.
You don't have to be offended, but you have to do your job reasonably. And that includes treating customers with respect and paying attention to them.
If employees can't do that, they're in the wrong place. If they don't want to, likewise.
A casino must also understand that an angry customer is even more unwilling to Deposit money in a casino where he is treated from above or is largely ignored.

These are the usual conventions of coexistence, don't understand why you have to justify yourself at all.

Nobody has to justify himself.
But if one posts because of such a kinkerlitzchen in a forum, one must also reckon with the fact that there are other views.
If bad handling tone is method with the support, this does not go naturally clearly.
If an employee does not respond to me as I would like, but is still not rude, then I see no problem.
I also don't yell at the supervisor because the waitress wasn't sooo friendly...can't stand people like that either.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 10:33 pm CEST#23
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Just buy a punching bag on which you hammer when you gamble too much... I also often spend more than I want but then I do not annoy the support just because I myself am stupid. find the employee has done everything right

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K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 10:52 pm CEST#24
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Stromberg wrote on 09/18/2018 at 9:49 PM

If an employee times does not respond to me as I imagine, but is still not rude, then I see no problem there.
I also do not yell at the supervisor because the waitress was not sooo friendly...can not stand such people either.

If the restaurant or café doesn't bring me my order, or only half of it, or the wrong thing, or if the food is cold, the coffee is only water, the cutlery is dirty, or if the bill isn't right and I have to pay for something I didn't even have - and if the waiter or waitress fobs me off or is arrogant or shrugs his or her shoulders, then I'm so calling for the supervisor.
Because that's how it works in casinos.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:24 pm CEST#25
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Then just keep complaining and bugging the underpaid people in their home offices. It won't change anything. Just please don't tell yourselves that gambling is a service like a meal in a restaurant. At the casino, you have no right to expect the reels to be "hot" and the bonus rounds to be "peppered." And there's no money-back guarantee if you don't like the payout.

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K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:52 pm CEST#26
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Kanalmalocher wrote on 09/18/2018 at 23:24: Then just keep complaining and bugging the underpaid folks in their home offices. It won't change anything. Just please don't tell yourselves that gambling is a service like a meal in a restaurant. At the casino, you have no right to expect the reels to be "hot" and the bonus rounds to be "peppered." And there's no money-back guarantee if you don't like the payout.

Oh cute, this ducking of pseudo-authorities.
Do you work as a support staff?

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Gratler
Amateur

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 01:55 am CEST#27
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With some people you can only touch your head... don't annoy the support with such nonsense. If I would work there, I would not want to play your mom and comfort you when it's not going so well

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 04:21 am CEST#28
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Coffee Light wrote on 09/18/2018 at 11:52 pm
Oh cute, this ducking of pseudo-authorities.
Do you work as a support staff?

This was not about dirty dishes or wrong food, the TE was less lucky and complained to support. Imagine in a restaurant someone complains about their soup, it's as good or bad as it's always been but it doesn't taste as good to you as it used to. Should the person get the money back or get a free dessert? Some do and some don't.

If this was about support lying or the casino withholding a payment for no reason, for example, everyone here would be behind the TE. But not when steam is let off and expected to take care of everyone who has problems. A few casinos might do that to themselves, if you value it you should play there. They will give you a pep talk and that's it. No matter how unprofessional the support was this time, it was not super trained. You can't compare the support of a (most likely) call center with a restaurant, try to let off steam at the internet provider's support. With many providers you will be able to experience very dismissive conversations and they lie to your face and they all still have their jobs, the good lady who when I call already shows by her voice what aversion she has (I call then on purpose very long and call if necessary several times, until my problem is solved. Internet and phone not gehn for 2 weeks and she said "Yes, then they must just times with the cell phone purely - so schwer ists yet not", I had great motivation to annoy and she could solve the problem after 8 phone calls. I had to call with other numbers, because they had probably not picked up mine after the first four times - but problem solved, the technician came and has seen that something was defective at the connection in the basement. Couple of days later, the cables were re-laid for a small flat fee and everything worked again).

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upola
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 09:19 am CEST#29
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I already had the discussion with Kaffeelicht, has little sense.
You see what then come for comments when the arguments run out.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

19th Sep. 2018, at 10:00 am CEST#30
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Coffee light wrote on 18/09/2018 at 22:52
If the restaurant or cafe doesn't bring me the order, or only half of it, or the wrong thing, or if the food is cold, the coffee is just water, the cutlery is dirty, or even if the bill is wrong and I'm supposed to pay for something I didn't even have - and then if the waiter or waitress fobs me off or is arrogant or shrugs his or her shoulders, but then I so call for the supervisor.
Because that's how it works in casinos

But losing in a casino is normal. That's why the TE got what he ordered

A casino is there for the fact that we lose our money and not that we win. From somewhere everything must be paid and win generated

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