Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Videoslots again. Are their support staff slaves or do they actually get paid for their work? (Page 2)

Topic created on 18th Sep. 2018 | Page: 2 of 5 | Answers: 49 | Views: 8,647
Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 04:17 pm CEST#11
0 Likes

Nobody has liked this post so far
@ Daniel

The support staff lacks professionalism. What the poor have to work a whole 8 hours, and are even paid for it? If I would 8 hours my work so hinkacken, then I would have after 2 weeks no job
Of course, he can not do much, but I would have just wished as it is also in some other casinos that one is nevertheless more responsive to the "customer". I mean we pay these casinos...
He has neither interested in my RTP nor has he tried to deal with me properly
With other casinos it works but also! Especially since he sends me twice the same text. Licensed, auditor blah blah all games are fair.
And no I'm not mad at you^^

@ I have not written that I want to delete my account. If you know your way around Videoslots, you still have time after the last Deposit to participate in battles that can lead to free spins.
Why can't I post this in a thread? It is my experience that I have made with the support and I think it is not really "super". For this there is the comment function that allows everyone to post his opinion about it and participate in the discussion, like you just

This post has been translated automatically

Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 05:04 pm CEST#12
0 Likes

Nobody has liked this post so far
Danielowitch wrote on 09/18/2018 at 16:17: @ Daniel

.
He didn't care about my RTP nor did he try to engage with me properly


Why should he care about your RTP when he has zero influence on it? And how do you properly engage with a player who is just mad at himself and the world for once again gambling away way too much money? What would you have liked as a reaction? A few freespins? Cashback?

This post has been translated automatically

Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 05:10 pm CEST#13
0 Likes

Nobody has liked this post so far
Kanalmalocher wrote on 09/18/2018 at 17:04
Why should he care about your RTP when he has zero influence on it? And how do you appropriately deal with a player who is just mad at himself and the world for once again gambling away way too much money? What would you have liked as a reaction? A few freespins? Cashback?

A win guarantee for one hour would have been the least.
I understand the frustration of the TEs but what should you expect from the supporter, who gets on the day umpteen such "cases" purely and is certainly tasked with rejecting them, the one or the other has a good mood and then writes maybe a little but you can expect nothing there.

This post has been translated automatically

K****t

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 05:15 pm CEST#14
0 Likes

Nobody has liked this post so far
Kanalmalocher wrote on 09/18/2018 at 17:04
Why should he care about your RTP when he has zero influence on it? And how do you appropriately deal with a player who is just mad at himself and the world for once again gambling away way too much money? What would you have wanted as a reaction? A few freespins? Cashback?

That sounds like what support often says.

It was probably more about not wanting to be ripped off like a bot. This kind of reaction, copying prefabricated answers, and that several times, shows the customer that he doesn't care and has had bad luck, especially if he doesn't realize what the support has already written before.
The customer is not a stupid child who has to be fobbed off with copied answers.
It is arrogant and ignorant.

This post has been translated automatically

S****8

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 05:26 pm CEST#15
0 Likes

Nobody has liked this post so far
and there is always the possibility not to gamble and show the middle finger to all the OC's ...

This hits the most ...!!!

This post has been translated automatically

Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 06:41 pm CEST#16
0 Likes

Nobody has liked this post so far
Danilovich

What the support staff gave you as answers was what he was allowed to / wanted to show you in kindnesses . More is not possible, not only because these people are not psychologically trained, but especially because they do not care how much you have already lost and how long you have been losing. He could also have said, pay in again and otherwise shut up, but then you would have been spoiled and would perhaps really play somewhere else or even stop completely with the gambling and he does not want that. Finally, you should also leave at least part of your next salary in the casino and of course from the other following also.

This post has been translated automatically

Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 08:50 pm CEST#17
0 Likes

Nobody has liked this post so far
Coffee Light wrote on 09/18/2018 at 5:15 pm
That sounds like what support often says.

It was probably more about not wanting to be ripped off as if by a bot. Such reaction, copying prefabricated answers, and that more than once, shows the customer that he doesn't care and is out of luck, especially if he doesn't realize what support has already written before.
The customer is not a stupid child who has to be fobbed off with copied answers.
It is arrogant and ignorant.

Go like this.
Is probably the only way to give an answer and still have time for the requests where you can actually help.
What do you guys expect? Something like that?
"Oh, but that's annoying. So a bad rtp?gibt's not at all, I can only personally apologize for.da I feel as a callcenter employee 100% responsible for our slots, I think of you tonight.
Oh, by the way, I work a whole day for the money that you verballerst in an hour.Trorzdem I have complete understanding for you, I'm totally sorry..."

This post has been translated automatically

s****e

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:15 pm CEST#18
1 Like

Liked this post: Avatar von Insa24 Insa24
My answer: you work a whole day for the money I spend in an hour? Oh, I'm sorry to hear that. It must have been really tight at school. Now I have a much better feeling that I gambled it all away.
But I will think of you when I make another deposit. I'll also make sure to gamble away your daily earnings in half an hour this time
I think you should earn more!
Have a nice evening!

Because as a player you should be as sensitive!

This post has been translated automatically

Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:21 pm CEST#19
0 Likes

Nobody has liked this post so far
Stromberg wrote on 09/18/2018 at 8:50 PM
Goes like this.
Is probably the only way to give an answer and still have time for the requests where you can actually help.
What do you guys expect? Something like:
, "Oh that's annoying. So a bad rtp?gibt's not at all, I can only personally apologize for.da I feel as a callcenter employee 100% responsible for our slots, I think of you tonight.
Oh, by the way, I work a whole day for the money that you verballerst in an hour.Trorzdem I have complete understanding for you, I'm totally sorry..."


Can understand both you and but also TE a little bit, they at least don't have to write automated messages all the time. Once "Sorry it's not going well for you - but in this case I can't help", the copy paste again was totally off in my opinion. But the supporter won't be well trained in the situation either, he was simply overwhelmed and didn't know how to handle it. Some supporters can give free spins to certain players, but not every support has the same authority or experience. Anyway, sometimes I had specialists there, sometimes the support could help in 1-2 minutes and tried persistently to read my problem and sometimes it was "forwarded" without anything happening. For example, I could not activate my Free Spins, they were activated but I did not get the spins - then an employee played them for me. But I had to find the right one first, I mean that was for a very positive experience.

What I find a bit weak is letting off steam at support, what do you expect from support? And there I agree with Stromberg, the answer of the support would not be satisfactory here in any case. Because he will not just throw 100x 1 € freespins out the window because it went very bad. If you no longer find the casino good, you feel treated unfairly - then avoid the casino for now.

This post has been translated automatically

Stromberg
Legend

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:31 pm CEST#20
0 Likes

Nobody has liked this post so far
Ankor wrote on 09/18/2018 at 9:21 pm
Can understand both you and TE a tiny bit, they at least don't need to write automated messages all the time. Once "Sorry things are not going well for you - but in this case I can't help", the copy paste again was totally off in my opinion. But the supporter won't be well trained in the situation either, he was simply overwhelmed and didn't know how to handle it. Some supporters can give free spins to certain players, but not every support has the same authority or experience. Anyway, sometimes I had specialists there, sometimes the support could help in 1-2 minutes and tried persistently to read my problem and sometimes it was "forwarded" without anything happening. For example, I could not activate my Free Spins, they were activated but I did not get the spins - then an employee played them for me. But I had to find the right one first, I mean that was for a very positive experience.

What I find a bit weak is letting off steam at support, what do you expect from support? And there I agree with Stromberg, the answer of the support would not be satisfactory here in any case. Because he will not just throw 100x 1 € freespins out the window because it went very bad. If you no longer find the casino good, you feel treated unfairly - then avoid the casino for now.

Yes of course you can also answer personally.
Call center is just, probably, not a job that you do out of passion, but because you finance your studies or just because you have learned nothing reasonable.Still better than not working at all.
It's logical that you don't respond to every player who probably complains every day because they lost.
And I think that's not what the support is for.

Actually, the only reasonable response would be:
" If it goes so badly, they should actually better close their account."
But then he's probably out of a job.

This post has been translated automatically

Hot Topics24th Nov. 2024 at 01:59 am CET

Watch-out
0
World
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately