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Online Casinos in general: Videoslots again. Are their support staff slaves or do they actually get paid for their work?

Topic created on 18th Sep. 2018 | Page: 1 of 5 | Answers: 49 | Views: 8,644
Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:26 am CEST#1
1 Like

Liked this post: s****e
08:53 Your Question: Hello
08:53 Please wait, an operator will be with you shortly.
08:53 You are now chatting with Renal B - German
08:53 Renal B: This chat will be stored for record-keeping, training, and quality assurance purposes. For more information about how we use and process your personal data, please view our Privacy Policy here: https://www.videoslots.com/privacy-policy/
08:53 Renal B: Hello *******
08:54 ******** : Hello
08:56 Renal B: May I have your date of birth to confirm?
08:58 ******** : So, today was absolutely the last time that I deposited something with you. For months, it is absolutely no longer possible to get at least beyond his payout and if you manage it but with ach and krach, then eats one slot directly down again. I have now simply understood and realized that it is no longer possible for me to win with you. Absolutely no more! The sense of a casino should actually consist of winning at least once in a while. I play not since yesterday but already 8 years long and can therefore say that what is going on here is not normal.
08:58 ********** : ********** check
08:59 Renal B: Thank you
09:00 Renal B: I'll be happy to take a look for you.
09:02 Renal B: We're sorry to hear you haven't had any luck lately. We hope that will change soon.
We have no influence on the outcome of the games. Congratulations is the least we can do. Our games are fair and completely random, just like any other licensed site that offers the same games as ours.
We are also permanently under the control of third independent parties. One of these auditors is "eCOGRA", they make sure that our games are fair. You can learn more about them here:

https://www.videoslots.com/security-and-ethics/

09:04 ********** : Yes this copy and paste answer. I guess they have their patterns they go by. Oh, someone is complaining where do I have the text again that I have to paste then? It is just annoying. I can go to the nearest doped up game store and have better luck.
09:04 ********** : I also hoped it would change
09:04 **********: but it doesn't
09:04 **********: not even a little bit. Always the same scheme
09:05 **********: Deposit > Empty..Deposit >small win > EmptyDeposit > Empty.Deposit > Empty. Deposit > small win > empty again.
09:06 **********: This has been going on for more than 3-4 months at a time
09:10 Renal B: Gambling should be a form of entertainment and not chasing losses, Bonuses etc. We recommend all our players to take a look at the "Responsible Gaming" page of our casino. We offer several limits, for responsible gaming. We have, among others, a deposit limit, a maximum Bet limit, a loss limit and different blocks for the account.
Please do not misunderstand the last part, we are only interested in your well-being. We will be happy to inform you about other limits etc.

09:10 **********: Right, it should entertain and also give you a chance to win something.
09:11 **********: But this is not present at the moment. I have my gaming behavior under control and also know where my limits are.
09:12 Renal B: We are sorry to hear that you have not had any luck lately. We hope that this will change soon.
We have no influence on the outcome of the games
09:13 Renal B: Congratulations is the least we can do. Our games are fair and completely random, just like any other licensed site that offers the same games as ours.
We are also permanently under the control of third independent parties. One of these auditors is "eCOGRA", they make sure that our games are fair. You can learn more about them here:
https://www.videoslots.com/security-and-ethics/

09:13 **********: You just posted this already.
09:14 **********: Thank you for responding to my conversation, have a great day.




I admit I wanted to let off a little steam, but I still wanted to share this great conversation with a support employee of the "most successful" online casino. I don't know what was wrong with him, whether he has diarrhea and had to go to the bathroom, but it couldn't have been more impersonal. Sure, they have text templates that they insert so that it goes faster, but my dear swan one is virtually only worked off
We are no longer customers but only ants that function and make the profit possible

Somehow the quality decreases everywhere, I have the feeling. what do you think?


Have a nice Tuesday......... ... ... ...

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s****e

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 09:30 am CEST#2
1 Like

Liked this post: Anonym
Really the hammer, they think everyone is just stupid!

https://www.videoslots.com/security-and-ethics/

Probably a control authority, which is paid by Videoslots, and therefore
are totally independent.

Similar to the scientific studies that are "commissioned" by companies...
You can pin to the toilet...

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 10:35 am CEST#3
0 Likes

Nobody has liked this post so far
Can not do much, I have today still my Casino Race money somehow played up to 20 € and paid out directly - higher did not go I was at 19.99 € and then 5 Free Spins for Gemix received and in the end I had 20.07 € I did not want to Risk (as usual). Then asked in chat how much I have ventured (because of Free Roll tournaments) and there you also took 11 minutes to answer, but only sometimes you need so long. It depends on the supporter, also had very good conversations and they were free and funny. But then Renal comes and everything is over ... has not left a good impression on me either.

Let's see if they say something, because I will now only play the freeroll tournaments and not Deposit because of break. Maybe something good comes around, I just collect the freespins and vllt. I get yes 20 € scraped together again.

Addendum: Because at the moment I have no desire to put my money in a Pot, shake and look at how much has flown out.

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:02 am CEST#4
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Nobody has liked this post so far
It's not just Videoslots that's bad right now. Everything else has been running disastrously for weeks. LeoVegas and Astralbet also still played. With both I would be of the RTP certainly similar, but have at Astralbet in the BoD 1x nen 5 explorers in a row had and at Leovegas first nen firecracker in the base game, then 3x free spins on 2 EUR, of which one has well what gegegen. Both were on Saturday.
But since we are at Videoslots, here are my successful statistics. In Rise of Olympus I have the fewest spins with 48, in BoD the most with 1344. I usually play bets between 40 and 80 cents, except Bonanza, there also times a few spins a little higher.

I guess the September RTP looks similar for many, when I read so.



A****m


Edit: Base64 image removed

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T0uchTheSky
Elite

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:25 am CEST#5
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For me it looks a little better. Today I see that I used to have an RTP of only 12.08% in the game Knights Life,lol ^^



T0uchTheSky

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Daniel
Elite

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:32 am CEST#6
2 Likes

Liked this post: Avatar von Insa24 Insa24, Avatar von Julian Julian
@Danielowitch I'd be interested in what you were hoping to get out of the conversation?

Don't be mad at me but I think I would have written something similar and also used copy & paste.

If you were to start in support at Videoslots (you could in theory), you would sit there for 8 hours and have to help users with their problems and concerns. Now, there are probably several players per hour who complain about too few wins - things that neither the management nor the support staff of Videoslots can influence. But then there are other people in the queue who may have problems that can be solved by support. What would you do? Answer the same (but somewhat individualized) every time. You can't change anything, you can't help them.

You can also look at it another way: If you were the management and many of your support employees take an above-average amount of time for complaints of this kind, which leads to the fact that other players who have solvable problems have to wait for ages for a free support employee and therefore turn their backs on the casino forever. What would you say to your support staff?

As I said, don't get mad at me, but you would have to complain, if at all, to the game providers you played with.

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Simbda
Top Member

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 11:52 am CEST#7
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At Lapalingo I have also only deposited never won anything. Until I deleted myself there. I do not believe that the casinos have no influence on the games. Since you can buy at Vera&John also directly into the bonus round. If that is possible then surely also other things. Has nothing to do with Videoslots but I just wanted to share that it is not only you so. Sure play should be fun but without wins it's no fun

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 12:05 pm CEST#8
1 Like

Liked this post: Anonym
Danielowitch wrote on 09/18/2018 09:26: 0
09:04 ********** : not even a little bit. Always the same scheme
09:05 ********** : Deposit > empty.....deposit >small win > empty...deposit > empty....deposit > empty.... Deposit > small win > empty again.
09:06 ********** : This goes on for more than 3-4 months at a time

It was the same for me with Videoslots. I have won only once, that was the first time I played there. I think the deposit was
20 and payout 100, after that nothing worked
It ran then always following from deposit e.g. 20 down to 10 free spins up to 22 then down again to account balance 0

Have the do not know, about 15 times so experienced. Have then let me lock out of consequence until 2021 the account is blocked.

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Insa24
Top Member

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 02:16 pm CEST#9
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So quite honestly I ask myself just what you wanted there in the chat! Your entry was something like "now it's enough finally ..." but aufn point you trzdm not come. Should that mean that you want to delete your account or from now on will no longer Deposit there or what? The support has shown you the possibility of setting limits and is in my opinion already responded to you.

Conclusion you really just wanted to vent frustration - Ey I also understand absolutely and I also like to do sometimes
But do not post that here as a thread

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Anonym

Videoslots again. Are their support staff slaves or do they actually get paid...

18th Sep. 2018, at 03:56 pm CEST#10
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Nobody has liked this post so far
There is another way, but also had such bad luck...you can not always win.
No I'm not from Videoslots, have discovered the site only through the forum here and am grateful for it.

That are already a few over 100% there..:

Edit: Upload image does not work....

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