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Online Casinos in general: Videoslots account hacked.

Topic created on 24th Apr. 2020 | Page: 1 of 2 | Answers: 15 | Views: 5,503
D****9

Videoslots account hacked.

24th Apr. 2020, at 04:35 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear Gamble Joe community!

I would like to briefly explain what happened to me on Monday.

I deposited $300 into my Videoslots account and was already playing when I was suddenly logged out.
I didn't think anything of it and logged back in and continued playing, whereupon I was logged out again and to my surprise my account balance was 0€ when I logged back in.
When I looked in the account history, I saw that 3 withdrawals were made, in the amount of 200€, 25€, and 21€ (who now thinks, why he has not canceled them, I must say that Videoslots, which is also really good actually, pays out pretty quickly) Which is why it was no longer possible for me to cancel.
I then contacted support as soon as possible and explained what had just happened.
He then told me that 3 withdrawals were recently made from my account to a bank account ending with XYZ. I then told him that this account was unknown to me and that he could quickly check and see that neither a Deposit nor a withdrawal had been made from this account to date.

The support employee then blocked my account and forwarded this case to the security department.
After I asked every day how it looks with my case, I had to answer a few questions and then I was told again that I should still have patience.

After 4 days I got an email saying that I should please run a virus program and then log back in and change my password, which I did.
To my disappointment my account balance was 1€ and on Monday when it was locked I had no prizes open (free spins, Jackpot wheels or similar and my account balance was 0€) but now my account balance was 1€ and I was added 10,10,5,5,5 free spins.

I asked the support if it was not possible to give me at least a compensation in the form of Jackpot Wheels or Free Cash.
The support person told me that he understood my dilemma and he was sure that we would find a solution, but there was nothing he could do except to pass the case to the (by me very beloved ) security department.

A few hours later I got a mail from the security department saying that unfortunately it is not possible to add free cash to the account. And it was my fault that I was hacked.

A bit angry I replied that maybe it was my fault that I was hacked, but that some sorry 'Arsc*****' got hold of 246€ without their 'security department' having the slightest suspicion? It was finally paid on an account that has never been used by me and I am already registered for almost 2 years. Furthermore, I wrote that it was also possible for you to credit me with freespins and 1€ 'bonus credit', so it must be possible to compensate me somehow.

The answer: We understand that you are angry about it, but unfortunately we can do nothing.

Now I wanted to ask here whether this can really be all so, or Videoslots just does not want to do anything.

Thanks in advance

Thereupon I got again an answer: We understand that and it does

This post has been translated automatically

Begbie
Elite

Videoslots account hacked.

24th Apr. 2020, at 04:40 pm CEST#2
2 Likes

Liked this post: Avatar von Herr_D Herr_D, Avatar von Jenn-R Jenn-R
Now dear children, pay fine attention, I have brought you something.
A beautiful story to cuddle and dream.
And if he didn't die, he's still gambling away everything today.

This post has been translated automatically

D****9

Videoslots account hacked.

24th Apr. 2020, at 04:44 pm CEST#3
1 Like

Liked this post: Avatar von supermode supermode
1. Thanks for the Unnecessary comment, well done!!!

2. An unnecessary one from me, it's called A beautiful story and not A

This post has been translated automatically

Slot-Hunter
Rookie

Videoslots account hacked.

24th Apr. 2020, at 05:08 pm CEST#4
0 Likes

Nobody has liked this post so far
I don't know how it is with Videoslots, but so far I have only been able to cash out to the account I deposited from....

This post has been translated automatically

zocker0815
Top Member

Videoslots account hacked.

24th Apr. 2020, at 05:11 pm CEST#5
0 Likes

Nobody has liked this post so far
Dennis1909 wrote on 04/24/2020 at 4:35 pm: Hello dear Gamble Joe community!

I would like to briefly explain to you what happened to me on Monday.

I deposited 300€ on my Videoslots account and was also about to play when I was suddenly logged out.
I didn't think anything of it and logged back in and continued playing, whereupon I was logged out again and to my surprise my account balance was 0€ when I logged back in.
When I looked in the account history, I saw that 3 withdrawals were made, in the amount of 200€, 25€, and 21€ (who now thinks, why he has not canceled them, I must say that Videoslots, which is also really good actually, pays out pretty quickly) Which is why it was no longer possible for me to cancel.
I then contacted support as soon as possible and explained what had just happened.
He then told me that 3 withdrawals were recently made from my account to a bank account ending with XYZ. I then told him that this account was unknown to me and that he could quickly check and see that neither a Deposit nor a withdrawal had been made from this account to date.

The support employee then blocked my account and forwarded this case to the security department.
After I asked every day how it looks with my case, I had to answer a few questions and then I was told again that I should still have patience.

After 4 days I got an email saying that I should please run a virus program and then log back in and change my password, which I did.
To my disappointment my account balance was 1€ and on Monday when it was locked I had no prizes open (free spins, Jackpot wheels or similar and my account balance was 0€) but now my account balance was 1€ and I was added 10,10,5,5,5 free spins.

I asked the support if it was not possible to give me at least a compensation in the form of Jackpot Wheels or Free Cash.
The support person told me that he understood my dilemma and he was sure that we would find a solution, but there was nothing he could do except to pass the case to the (by me very beloved ) security department.

A few hours later I got a mail from the security department saying that unfortunately it is not possible to add free cash to the account. And it was my fault that I was hacked.

A bit angry I replied that maybe it was my fault that I was hacked, but that some sorry 'Arsc*****' got hold of 246€ without their 'security department' having the slightest suspicion? It was finally paid on an account that has never been used by me and I am already registered for almost 2 years. Furthermore, I wrote that it was also possible for you to credit me with freespins and 1€ 'bonus credit', so it must be possible to compensate me somehow.

The answer: We understand that you are angry about it, but unfortunately we can do nothing.

Now I wanted to ask here whether this can really be all so, or Videoslots just does not want to do anything.

Thanks in advance

Thereupon I got again a reply: We understand that and it does

on the one hand, many people here are upset that the money is not within 5min on the bank account, on the other hand, because it is so fast, you get upset again?

and if that must be just in 5min on the account, and let's say in 24 h. 1000 payouts are made at Videoslots, it is clear that there is not every controlled...

and I also believe that you are to blame...... then I suspect times that you had a password too easy... as I said self-infliction

one more for you on the way... be glad that not grad nen win had a few 1000 € that would have been bitterer

This post has been translated automatically

RebellYell
Top Member

Videoslots account hacked.

24th Apr. 2020, at 05:34 pm CEST#6
1 Like

Liked this post: Avatar von Herr_D Herr_D
What I don't quite understand. If I want to use a new withdrawal method/new credit card/new account, I MUST verify this before, otherwise I can't make a withdrawal at all?!

I have never experienced it any other way with Videoslots...

This post has been translated automatically

FoXess
Rookie

Videoslots account hacked.

24th Apr. 2020, at 05:50 pm CEST#7
0 Likes

Nobody has liked this post so far
RebellYell wrote on 04/24/2020 at 17:34: What I don't quite understand. If I want to use a new withdrawal method/new credit card/new account, I MUST verify this first, otherwise I can't withdraw at all?!

I have never experienced it any other way at Videoslots...

I have to disappoint you on that one.
I also thought that the way you Deposit is the way you HAVE to withdraw.
I once deposited with my bank account AND then cashed out to my credit card.
And I also tested the other way around - both went through without any problems.
Just because of the money laundering law I thought it was not possible?

I also told this to a friend who also worked for casinos.
And he also said that VS would have to pay a fine.

This post has been translated automatically

szipp
Visitor

Videoslots account hacked.

24th Apr. 2020, at 06:18 pm CEST#8
0 Likes

Nobody has liked this post so far
FoXess wrote on 04/24/2020 at 17:50
I'll have to disappoint you on that one.
I also thought that the way you Deposit is the way you HAVE to withdraw.
I once deposited with my bank account AND then cashed out to my credit card.
And I also tested the other way around - both went through without any problems.
Just because of the money laundering law I thought it was not possible?

I also told this to a friend who also worked for casinos.
And he also said that VS would have to pay a fine.

I have also done so at Videoslots.but that only went if bank account AND credit card are verified.

I had deposited by bank transfer and also wanted to pay out by bank transfer. That did not work at first, because the credit card had expired and I had to verify the new first again. I found it strange at the time, but that's how it worked

This post has been translated automatically

FoXess
Rookie

Videoslots account hacked.

24th Apr. 2020, at 06:21 pm CEST#9
0 Likes

Nobody has liked this post so far
szipp wrote on 24.04.2020 at 18:18
I have also done so at Videoslots.but that only worked if bank account AND credit card are verified.

I had deposited by bank transfer and also wanted to pay out by bank transfer. That did not work at first, because the credit card had expired and I had to verify the new first again. I thought that was strange at the time, but that's how it worked

ah okay, interesting to know
Thought it was ne serious rule.

At Lapalingo was anyway everything bugs.
KK and bank account were verified.
And I deposited with KK, but was only bank account to select, so I did.
Then I just got the message that must also be paid out as deposited.
Then had to pay out with the support it, because KK was not listed, although it was deposited^^

This post has been translated automatically

MarcT22186
Expert

Videoslots account hacked.

24th Apr. 2020, at 06:25 pm CEST#10
0 Likes

Nobody has liked this post so far
FoXess wrote on 04/24/2020 at 17:50
I'm going to have to disappoint you on that one.
I also thought that the way you Deposit is the way you HAVE to withdraw.
I once deposited with my bank account AND then cashed out to my credit card.
And I also tested the other way around - both went through without any problems.
Just because of the money laundering law I thought it was not possible?

I also told this to a friend who also worked for casinos.
And he also said that VS would have to pay a fine.

With bank transfer it is actually so that you can choose them freely. With all others, however, not!
Once verified means but also always selectable for withdrawals. There is no EZ=AZ nonsense at VS.

At the end of the day, you can spin this however you want, but VS is right - this is unfortunately your fault.
Also, you should try to understand why VS doesn't give you cash or the option of it. If they would do this, the door would be opened for fraud in the easiest way

What I wonder: The hacker seems to have gotten into your account within a few attempts, otherwise it would have been blocked! Have you checked if your account is on one of the leaked account lists?

This post has been translated automatically

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