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Online Casinos in general: Very important! Counter goes wrong at the casino

Topic created on 23rd Oct. 2021 | Page: 1 of 2 | Answers: 14 | Views: 3,403
Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 02:45 pm CEST#1
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Hello
I have a problem
The counter must go wrong or defective at the online casino

I attach a photo if that works

Does the casino have to pay me the amount shown?

Strange is that this game is not displayed in the transactions but I played and even took screenshot

Please for your help!

LG

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ramb00
Amateur

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 02:51 pm CEST#2
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Unfortunately no attachment

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Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 02:54 pm CEST#3
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How can I attach a picture please?

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Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 02:58 pm CEST#4
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KaCkvOgL
Amateur

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 03:14 pm CEST#5
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Liked this post: Avatar von Klabisto Klabisto
Ganja37 wrote on 23.10.2021 at 14:58: https://ibb.co/V3053gL

Explain your concern but reasonable, I can think of what you mean but it is still not so clear to me.

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Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 03:15 pm CEST#6
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I have just played and see that I won 2000 but it is not displayed. And in transactions the game is not listed at all...

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Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 04:02 pm CEST#7
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Ganja37 wrote on 23.10.2021 at 15:15: I played earlier and see there 2000 won however wirds not displayed. And in transactions the game is not listed at all....

And now my question! Am I entitled to the 2000?
The casino has written they will check and contact me.
Strange is that I have won 2000, but it is in the transactions, bet. Not on seems that I have played.

But the photo says it all or

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domi2103
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 04:28 pm CEST#8
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You have a balance of 326.12€ and then won 2000?
Shouldn't the balance in the game be 2328.36?

Could it be that you accidentally played in play money mode? This actually happened to me once and I was surprised that my win was not booked.

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Ganja37
Rookie

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 04:35 pm CEST#9
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I don't know how to play demo version at PlayFrank...

Should normally already stand, but is me in another casino also happened that the one counter shows a different sum than the second counter and all not in demo

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WithoutWings
Expert

Very important! Counter goes wrong at the casino

23rd Oct. 2021, at 04:44 pm CEST#10
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I also think you would have to have the 300xx also with it below... I've also experienced that one is suddenly in demo mode have you played times looked if your balance from before was to see below? Or can the win directly ? Very curious in any case

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