Online Casinos in general: Verification Staker Online Casino (Page 2)

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Unbeliver wrote on 06/01/2019 at 23:12
Yes that with the bonus in the casino is a bit strange, at some point is the then daring. I have played on and on, was in the meantime on 1,280 euros and I could hold in about also quite long, so it should have succeeded. It stood there but at times really, turnover: 43,500 ...in about and I thought that can not be it and have not looked more purely, suddenly ploppte so a window in which it said: Congratulations the bonus was converted (or something like that) and 231 euros were credited to your account, so it was then also.
Yes let then times hear(read) what they say to your cell phone bill, they did not want to....and how it goes on otherwise so.

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Unbeliver wrote on 01/06/2019 at 23:15
Ah there is that too.
Sorry...Thank you for the answer. I write yes already with the support, do not want to double track there. On the other hand I have already thought about it, there must be a solution.
So you had a good invoice and a bank statement with address on it?

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Unbeliver wrote on 06.01.2019 at 22:29: So actually I did not really want to play more but after a review in the "Best Casino Thread" I stumbled across a very positive review to Staker (find the thread just no longer....) and have thought oh what there try it again.
I registered, deposited 20 Euro with 200% and got a sports bonus (for the betting office which is separate) of 25 Euro which has to be converted 4.4 times. The 60 euros I could wager and there are 231 real money over remained...unfortunately gambled away
When betting it has not gone bad and I could wager the 4.4x and have reached the maximum payout of 75 euros and the amount was credited to me as real money.
So now I have started to gamble and have come right times to over 300 high. That went a little so up and down and when I was on 390 I thought I verify me times and pay me so 300 out. You can only request a payout after you have been verified.
Meanwhile I am on 579 euros and can not verify me.
So much times so that there is also a history to it.

To the Verification:
I have uploaded as with all casinos all documents, passport, bank statement, a bill from my Provider for fixed line, Internet, TV and mobile telephony, yes have A1 and they offer everything. Have there a combination offer and just uploaded the last bill to it and still my last bank statement.
The support answered the next day and said the documents can not be accepted, I must submit a bank statement, as well as a landline phone, gas, water or electricity bill each with first and last name, with current address and the date.
At first I was a bit perplexed and looked for a bank statement with address and had to find this is not available at my bank, not online and not on the printouts that you can make in the branch, for whatever reason. That the bill from my combination provider was also not accepted does not make it better, have only this bill, because I get the electricity bill only once a year, the next time in April, the rest such as water, heating, etc. goes through the property management and I have no bill with my name on it.
Yesterday I answered the mail again, described the situation in detail and sent all the documents again. In addition, I sent my credit card (front and back, security number hidden as you know it) from which I have also paid, plus two invoices from orders I have made in December, on which my address is clearly recognizable.
Today came the answer:

We would like to point out once again that your verification procedure can only be completed when you prove your residence with a current landline telephone, gas, water or electricity bill and a bank statement. Both documents must include your first and last name, current address and date.

Unfortunately, no other documents can be accepted during verification.

This was probably a standard answer...

I replied again today and described the situation in detail and asked questions.

Question, is anyone also at Staker gambling and had similar problems with the verification or how did that go?
Had that with the address and the bill already times who in a similar form and how did you proceed?

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Falko wrote on 01/06/2019 at 23:28

I had at Stakers managed to implement the bonus from New Year's Eve,the gift what there was 25 casino, 25 sports betting and 15 real money. Previously I have deposited only once at Stakers 10 euros Paysafe. Last week I had verified myself there with a bank statement from 01.10.2019 and ID card front - and back. A few hours later I got an email that everything is ok and then I paid out 100 euros exactly. After a bill electricity, telephone or gas I was not asked

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Random wrote on 01/06/2019 at 23:32
That shows yes once again that they do it in this case completely intentionally to not have to make the payout.

I'm so sick of how some casinos behave and lead their customers around by the nose.

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