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Online Casinos in general: Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

Topic created on 12th May. 2022 | Page: 1 of 2 | Answers: 11 | Views: 2,602
buba2212
Rookie

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

12th May. 2022, at 09:17 pm CEST#1
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Hello,

normally LeoVegas was one of my favorite Online Casinos, but after this incident, it has been for me.
I had closed my account some time ago and opened it again a week ago.

Then on May 7 I was supposed to be able to play again. So I went in on May 11 and got an error message several times, so I went to support:

Chat started on 11 May 2022, 07:17 AM (GMT+0)
(07:17:30) *** Visitor joined the chat *** (07:17:30) Visitor
Hello
(07:17:42) Customer Service
Have you had a look at our Customer Center? help. leovegas .com/hc/en Maybe you will find the answer to your question there. However, if you need further help from our lions in customer service, please log in (if you haven't already) to speed up the security process! Don't worry! If you are unable to log in, we can still assist you. A freelancer will be connected to you as soon as possible.
(07:19:31) *** Support joined the chat *** (07:19:40) Visitor
Hello Vistor
(07:20:01) Support
Hey Visitor, Thank you for contacting our customer service. My name is Support .

In the future, please write your topic at the beginning of our conversation so we can help you as soon as possible.

How can I help you?
(07:20:22) Visitor
I have reactivated my account and it should be reactivated on 7.5. 2022
(07:20:57) Support
In order to process your request we would have to go through some security questions first.
Please keep in mind that we are not allowed to accept assumptions.
We are also not allowed to accept any information if we have not asked you the questions before.
Do you agree with this procedure?
(07:21:13) Visitor
Yes
(07:21:15) Support
With which cell phone number and email address are you registered?
(07:21:31) Visitor
XXXXXXXX
(07:21:33) Support
Have you deposited money with us or not? Please answer only with Yes or No
(07:21:37) Visitor
XXXXXXXX
(07:21:47) Visitor
Yes
(07:22:01) Support
Have you deposited money with us or not? Please answer only with Yes or No
(07:22:15) Visitor
Yes
(07:22:16) Support
Have you set your own limits in your account? That is, a Deposit, betting or loss limit?
Please answer only with yes or no
(07:22:29) Visitor
Yes
(07:22:30) Support
What is your birthday? (day,/month,/year)
(07:22:49) Visitor
XXXXXXX
(07:22:53) Support
One moment
(07:22:54) Support
Thank you
(07:22:56) Support
Your account is active
(07:23:04) Support
Next time log in for the first time
(07:23:08) Support
Before you even write to us here
(07:23:11) Support
I have not activated anything
(07:23:28) Visitor
I have already registered
(07:23:38) Support
Enter login data correctly
(07:23:46) Visitor
Yes
(07:23:50) Support
What Yes
(07:23:52) Support
Account is active
(07:23:59) Support
Enter login data correctly
(07:24:06) Visitor
Yes entered correctly
(07:24:10) *** Support left the chat ***


I complained directly to a support representative and closed my LeoVegas account immediately.

This post has been translated automatically

R3hab
Elite

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

12th May. 2022, at 10:57 pm CEST#2
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Is that really how it happened?
He has times zero Bock haha


Wanted 3 years ago or so also reactivate my account with Leo, I was then told that it was final and my account remains closed


This post has been translated automatically

Niroht
Experienced

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 09:08 am CEST#3
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Too bad actually, LeoVegas was once a top casino. Since the RTP was lowered without comment, it is no longer playable.
From Hero to zero

This post has been translated automatically

TWiSTeD
Top Member

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 04:53 pm CEST#4
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he must have had a good day

This post has been translated automatically

Anonym

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 06:36 pm CEST#5
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Your actual problem and the dialog with the support don't match at all?

What kind of error message do you get? You should have addressed this error directly after the authorized questions. According to the support you were not logged in, although it would be possible, because the error message appears only after the login ?

To me this sounds more like a communication problem...

This post has been translated automatically

Anonym

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 06:53 pm CEST#6
4 Likes

Liked this post: Avatar von Cole666 Cole666, Avatar von Donnie Donnie, Avatar von Nik89 Nik89, Avatar von TWiSTeD TWiSTeD
Royal777 wrote on 16.05.2022 at 18:36: Your actual problem and the dialog with the support do not match at all?

What kind of error message are you getting? You should have addressed this error directly after the authorized questions. According to the support you were not logged in although it would be possible, because the error message appears only after the login ?

To me this sounds more like a communication problem...

Tell me, don't you feel stupid yourself with your constant whitewashing and the casino advertising that can be found in almost every one of your posts?

The tone that the support monkey here puts on the day, is yes times lowest cannon. Even such morons, like casino employees, should understand that they have to be friendly and talk in an appropriate tone with the customer.

This post has been translated automatically

Anonym

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 06:57 pm CEST#7
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Antiheld1335 wrote on 05/16/2022 at 6:53 pm
Tell me, don't you start to feel stupid yourself with your constant whitewashing and casino advertising that is in almost every post you make?

The tone that the support monkey here puts on the day, is yes times lowest cannon. Even such morons, like casino employees, should understand that they have to talk friendly and in an appropriate tone with the customer.

The tone is not friendly, but if he does not describe the problem, then the support can also react sensitively. A little more information would have been very helpful.

In the last sentence it is also mentioned that he has logged in afterwards to close his account.

This post has been translated automatically

DieWunderharke5000
Top Member

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 08:26 pm CEST#8
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Royal777 wrote on 16.05.2022 at 18:57
True, the tone is not friendly, but if he does not describe the problem then support can be sensitive sometimes.

No, he can't. That simply has something to do with professionalism. And in a multi-million Euro company like LeoVegas, there simply have to be professional support staff. There, personal sensitivities of the employee simply have no place

And I don't want to know what the poor people have to listen to day after day. But still, he should not react like that

This post has been translated automatically

Anonym

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 09:42 pm CEST#9
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DieWunderharke5000 wrote on 16.05.2022 at 20:26
No, he can't. That simply has something to do with professionalism. And in a multimillion Euro company like LeoVegas, professional employees simply have to sit in the support. There, personal sensitivities of the employee simply have no place

And I don't want to know what the poor people have to listen to day after day. But still, they should not react like that

I would even go so far as to say that the fault lay mainly with the customer. According to the thread creator, free spins and Bonuses are missing in the slot.

What should you do in his place?

1) Log in
2) Contact live support
2) Explain the problem

What does it do?

1) Log out
2) Contact support
3) Irrelevant and a non-existent login problem are discussed.

How does the support react?
It recognizes that the customer logged in a few minutes ago and reacts very sensitively to this unnecessary waste of time.

This post has been translated automatically

o****I

Unfriendly support at LeoVegas + no FreeSpins or Bonus in Slots

16th May. 2022, at 11:28 pm CEST#10
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Royal777 wrote on 05/16/2022 at 9:42 PM
I would even go out on a limb and say that the fault was mainly with the customer. According to the thread creator, free spins and Bonuses are missing from the slot.

What should you do in his place?

1) Log in
2) Contact live support
2) Explain the problem

What does it do?

1) Log out
2) Contact support
3) Irrelevant and a non-existent login problem are discussed.

How does the support react?
It recognizes that the customer has logged in a few minutes ago and reacts very sensitively to this unnecessary waste of time.

So if you read through some questions at A***on, where the answers are bold in the item description,

you can imagine what kind of stupid questions customer service representatives have to deal with in general.

But that is their job. If I can't take it, I'm wrong!
And being rude and treating the customer down would be grounds for dismissal for me.
Irrespective of what the preliminary discussion was like. (Insults etc of course excluded)

This post has been translated automatically

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