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Online Casinos in general: Twin makes stress during verification

Topic created on 03rd Aug. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,094
Bina321

Twin makes stress during verification

3rd Aug. 2021, at 06:05 pm CEST#1
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Hello

i wanted to verify myself with Twin. I should send a MuchBetter bank statement and the one from my savings bank (9 pages). No sooner said than done. Of course I blacked out all my account transactions

First came this email: Unfortunately, we were unable to process your message into our helpdesk because it was too big. The total message size (including attachments) should be lower than 15048 kilobytes. /?


Please resend your message with fewer attachments (you can split up a number of attachments across multiple messages, if you like). We are sorry to inconvenience you!


So I split the excerpts, or sent only one page. The 1st page. Then came as email:
Hello Sabrina,


Thank you for sending the documents.



Please excuse us for not being able to accept your documents as they have been changed.



Please send us the original documents in PDF format.



Sincerely.




So I wrote in the Twin chat and then asked where the problem is.
The problem : I have blackened there. They can't accept it like that.

Please ??

They really want to see all my account transactions !? Are they allowed to do that ?

Twin is the first casino that gives me problems.

What experiences have you had?

This post has been translated automatically

sippi
Expert

Twin makes stress during verification

3rd Aug. 2021, at 06:29 pm CEST#2
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Nobody has liked this post so far
Yes, many people don't take anything blackened anymore; a few years ago, this was still accepted everywhere. You can create an excerpt from just one day, so you don't have to send them the complete excerpt. That would be enough for them.

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