Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Twin deposit problems ATTENTION!!!!

Topic created on 07th Jun. 2020 | Page: 1 of 3 | Answers: 22 | Views: 5,933
Antoine

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 09:38 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello people,

I am new to the forum and unfortunately I would like to tell you something negative about Twin Casino.

I have had an account at Twin Casino for a long time but had not deposited for over a year.

About 2 hours ago I deposited 20€ via Trustly. The amount was not credited.
I am then immediately in the Live Chat and have described my problem. I had to send a screenshot from online banking, which I did.

In the Love Chat they can't tell me when the money will be credited, even though I sent a screenshot of the transaction.

It is inexplicable to treat a customer who has been depositing in the casino for a year like this and I will not tolerate this behavior from Twin Casino

I advise everyone not to Deposit at Twin Casino. Because if you have problems and you can prove something to 100% that the error is not the customer is still not helped him

With kind regards

I have copied the chat history

This post has been translated automatically

x****Y

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 09:41 pm CEST#2
0 Likes

Nobody has liked this post so far
Antoine wrote on 07/06/2020 at 21:38: Hi guys,

I am new to the forum and unfortunately I would like to tell you something negative about Twin Casino.

I have had an account with Twin Casino for a long time but had not deposited for over a year.

About 2 hours ago I deposited 20€ via Trustly. The amount was not credited.
I am then immediately in the Live Chat and have described my problem. I had to send a screenshot from online banking, which I did.

In the Love Chat they can't tell me when the money will be credited, even though I sent a screenshot of the transaction.

It is inexplicable to treat a customer who has been depositing in the casino for a year like this and I will not tolerate this behavior from Twin Casino

I advise everyone not to Deposit at Twin Casino. Because if you have problems and you can prove something to 100% that the error is not the customer is still not helped him

With kind regards

I have copied the chat history


1. Is this a problem from Trustly
2. What does that have to do with how long you haven't deposited? Do you think you are special with this?
3. What else is the live chat supposed to do other than forward the problem?

This post has been translated automatically

Antoine

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 09:45 pm CEST#3
0 Likes

Nobody has liked this post so far
I have uploaded a screenshot in the live chat. You can see that the money was debited from my account.

No, I don't think I'm anything special but after a year to get directly in touch with such an incompetent support doesn't make a good impression

I will definitely not Deposit at Twin Casino again.

This post has been translated automatically

x****Y

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 09:48 pm CEST#4
0 Likes

Nobody has liked this post so far
Antoine wrote on 07.06.2020 at 21:45: I uploaded a screenshot in the live chat. You can see that the money was taken from my account.

No, I don't think I'm anything special but after one year to get directly in touch with such an incompetent support doesn't make a good impression

I will definitely not Deposit at Twin Casino again.

The problem is with Trustly. Now 2 things can happen. It is delayed 24-72h posted to Twin, or it comes back to your bank account. Since the Live Chat support can do nothing. Especially this happens with Trustly, if you deposit the same amount 2x within a short period of time

This post has been translated automatically

Antoine

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 09:59 pm CEST#5
0 Likes

Nobody has liked this post so far

Seniorfips wrote on 07.06.2020 at 21:48
The problem is with Trustly. There are 2 things that can happen now. It is posted late 24-72h on Twin, or it comes back to your bank account. There is nothing the Live Chat support can do. Especially this happens with Trustly, if you Deposit the same amount 2x within a short period of time

The problem is that it was my first deposit in a casino via Trustly. I only deposit via Sofortüberweisung.


But that did not work at Twin Casino somehow.

What the problem is I can not say but if you have to upload a screenshot to the support, so he can control this. And then still does nothing about it is not a customer-friendly company

I will probably have to write off the 20€

Therefore, I advise everyone who reads this post not to deposit at Twin Casino!

At some point you will also have a problem and the support will not help you because they are not interested

This post has been translated automatically

x****Y

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 10:06 pm CEST#6
1 Like

Liked this post: Avatar von Jubla2014 Jubla2014
Antoine wrote on 07.06.2020 at 21:59

The problem is that it was my first Deposit in a casino via Trustly. I only deposit via instant transfer.


But that somehow did not work at Twin Casino.

What the problem is I can not say but if you have to upload a screenshot to the support, so he can control this. And then still does nothing about it is not a customer-friendly company

I will probably have to write off the 20€

Therefore, I advise everyone who reads this post not to deposit at Twin Casino!

At some point you will also have a problem and the support will not help you because they are not interested


Right dude! f**king Twin... They rip you off! Need certainly this high sum of 20€, otherwise they can not survive!!!111 Never pay in there, they steal your money!!1111

This post has been translated automatically

skyro
Experienced

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 10:17 pm CEST#7
0 Likes

Nobody has liked this post so far
Seniorfips wrote on 07.06.2020 at 22:06
Right dude! Shit twin... They rip you off full! Need certainly this high sum of 20€, otherwise they can not survive!!!111 Never pays in there, they steal your money!!!1111

And they bring even though he has not paid 1 year

This post has been translated automatically

Packleader
Rookie

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 10:18 pm CEST#8
0 Likes

Nobody has liked this post so far
Antoine wrote on 07/06/2020 at 21:59

The problem is that it was my first Deposit in a casino via Trustly. I only deposit via instant transfer.


But that somehow did not work at Twin Casino.

What the problem is I can not say but if you have to upload a screenshot to the support, so he can control this. And then still does nothing about it is not a customer-friendly company

I will probably have to write off the 20€

Therefore, I advise everyone who reads this post not to deposit at Twin Casino!

At some point you will also have a problem and the support will not help you because they are not interested


You make such a barrel because of 20€? And make a casino bad?
Sorry that I can not understand at this sum.

This post has been translated automatically

Antoine

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 10:18 pm CEST#9
0 Likes

Nobody has liked this post so far
Seniorfips wrote on 07.06.2020 at 21:48
The problem is with Trustly. There are 2 things that can happen now. It is posted late 24-72h on Twin, or it comes back to your bank account. There is nothing the Live Chat support can do. Especially this happens with Trustly, if you Deposit the same amount 2x within a short period of time

What is this? Why am I being attacked like this?
Is it against the forum rules if I report a problem?
The amount does not matter here it is about the fact that a user has a problem with a casino and that is my right, about which I would also like to inform you

This post has been translated automatically

Falko
Icon

Twin deposit problems ATTENTION!!!!

7th Jun. 2020, at 10:40 pm CEST#10
0 Likes

Nobody has liked this post so far
Twin has not received the payment yet, so they would have to advance you the money. So I would not advance money to someone who has not had anything to do with me for ages. Would it be a regular customer who comes by more often with money, then that would be something else. You can not blame Twin, that they do not give you the money from their own cash for the time being, after you have gambled over 1 year there no more single euro

This post has been translated automatically

Hot Topics31st Dec. 2024 at 04:14 pm CET

Offline Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately