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Online Casinos in general: Trouble with Revolut - wants all proofs of the last 3 months

Topic created on 19th May. 2020 | Page: 1 of 1 | Answers: 3 | Views: 2,624
Campori
Rookie

Trouble with Revolut - wants all proofs of the last 3 months

19th May. 2020, at 10:43 am CEST#1
0 Likes

Nobody has liked this post so far
Hello,
I don't know exactly where to put this post so I'll just try here.

Namely, after 2 years of intensive use, my Revolut bank is giving me trouble. I mostly pay in with Paysafe cards and pay out on the credit card. I hardly ever Deposit to the credit card itself.

Now they want all the proof of the last 3 months and that's over 100 transactions!

Here is an excerpt from the chat:

Could you please provide me with the following documents: 1. winning receipts from the gambling platforms used by you via for the last three months; 2. statement of deposits to and withdrawals from those platforms from the last three months - with the name of the platform and your name and surname clearly visible (preferably screenshot/photo taken directly from the platform); and 3. corresponding bank statements showing the money coming into your account? I'm looking forward to your reply.

Especially all screenshots of deposits and withdrawals with my name on them. What casino has something like this?

I can not make more than 100 screenshots

I also told the gentlemen so. Thereupon he wrote:

Unfortunately, without being provided with the requested documentation, I will not be able to proceed further. I do understand it might be annoying to provide documentation and we don't want to cause you any unnecessary trouble. We only ask for the paperwork we really need to see, so that we can meet our regulatory requirements. Thank you for your understanding.

Question is what do I do now? Has anyone been in the same situation and can possibly help me?

Thanks in advance

This post has been translated automatically

campamocha
Rookie

Trouble with Revolut - wants all proofs of the last 3 months

19th May. 2020, at 12:40 pm CEST#2
0 Likes

Nobody has liked this post so far
Campori wrote on 05/19/2020 at 10:43 am: Hello,
I don't know exactly where to put this post so I'll just try here.

Namely, my Revolut bank is giving me trouble after 2 years of intensive use. I mostly pay in with Paysafe cards and pay out on the credit card. I hardly ever Deposit to the credit card itself.

Now they want all the proof of the last 3 months and that's over 100 transactions!

Here is an excerpt from the chat:

Could you please provide me with the following documents: 1. winning receipts from the gambling platforms used by you via for the last three months; 2. statement of deposits to and withdrawals from those platforms from the last three months - with the name of the platform and your name and surname clearly visible (preferably screenshot/photo taken directly from the platform); and 3. corresponding bank statements showing the money coming into your account? I'm looking forward to your reply.

Especially all screenshots of deposits and withdrawals with my name on them. What casino has something like this?

I can not make more than 100 screenshots

I also told the gentlemen so. Thereupon he wrote:

Unfortunately, without being provided with the requested documentation, I will not be able to proceed further. I do understand it might be annoying to provide documentation and we don't want to cause you any unnecessary trouble. We only ask for the paperwork we really need to see, so that we can meet our regulatory requirements. Thank you for your understanding.

Question is what do I do now? Has anyone been in the same situation and can possibly help me?

Thanks in advance


Had the exact same issue and informed that it is almost impossible (especially even through an app) to send such information. Have then told them accordingly that I will not comply. With the result:

In such a case, we're sorry but we're no longer able to accept your Revolut top-ups (please disregard the automated message from the application you will soon receive). Your account has been partially limited, so that you can withdraw the remaining balance on your account or use Revolut card. Should you wish to transfer your funds away please exchange them to one currency and transfer them all at once, otherwise, your account will be locked after a single transaction

What is also right, who builds bad processes, may also like to lose customers...

This post has been translated automatically

Krabbenburger
Experienced

Trouble with Revolut - wants all proofs of the last 3 months

19th May. 2020, at 05:05 pm CEST#3
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Nobody has liked this post so far
Have the same problem.
They seem to have sent out this SOF crap to many people.
I have just made deposits in the low 4-digit range in the last 12 months!
That is an absurdity that such sensitive private data are required. This opens the door for abuse.
I'm trying to solve this, but if this degenerates and more and more is demanded it is called "Good Bye" Revolut.

This post has been translated automatically

Campori
Rookie

Trouble with Revolut - wants all proofs of the last 3 months

20th May. 2020, at 08:35 am CEST#4
0 Likes

Nobody has liked this post so far
Thank you for your answers. It's a bit relieving that I'm probably not the only one. Today I received a transfer from an OC, which was of course immediately frozen. I'm trying to have it returned somehow so that I can pay it out elsewhere.

I think after that I have to look around probably also elsewhere...

Does anyone happen to have a recommendation for me? Had thought of Bunq, maybe someone has already had experience with it can make

This post has been translated automatically

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