Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: TRADACASINO- Address Update- I'm about to slay one of them!!!!

Topic created on 09th Jan. 2019 | Page: 1 of 2 | Answers: 11 | Views: 2,729
Dagmarlena
Experienced
I could so burst😶😩😤!!!
I'm already determined 2.years registered at Tradacasino. Deposited I have now and then in this time there and my ID I have also verified when I was asked at the time of the change in the legal regulations of those
Everything is no problem, I have never won anything with them
So, now I have a small amount of 70 € played and this 4 days ago in the payout away
Previously, I personally contacted the Live Chat and told them that my address has recently changed, I ask for an update and what documents they need from me in this regard.
I also asked if they only need the proof of address of the new address or if I should also send a photo of a letter with the old address. This was denied, ID was already verified

Now the email marathon began! SINCE BEATEN 3.DAYS I AM WITH THOSE ON. As what else, picture quality, this that, bla bla - verfic__e 35.Emails are it mitlerweile💀🤯🤕😬🤪🤬🤬

... ..
I mean, I have - because I was already on it- directly in one, at the other casinos, knocked out the same documents and asked for an update of the address data. Since strangely everything is ok u done without problems

WTF

This post has been translated automatically

Anonym
Hmm funny, so with me it went in a few hours. Maybe ask again in the Live Chat or write to a rep at Casinomeister, they regulate it quite quickly then or say what is missing.

Trada I would actually rate as very serious, there you can also block withdrawals and they are also processed in a few hours. So I'm sure you get the money, just breathe again. Genaures you have not written now, as what you sent the pictures, etc..

This post has been translated automatically

Dagmarlena
Experienced
On the last support email with another demand from them, I sent the following to the. SHOULD THEY STILL HAVE AN IMAGINARY PROBLEM THEN THEY CAN ME TIMES BEHIND, SHOULD KEEP THE 70TAKKEN AND DELETE ME. Come clear....


A nice good day and hello -

I wish you to determined a total of 30 times, in the conversation "Update my address".
I can not remember when I last sent so many emails back and forth. I think there was the Internet still analog and my email address from AOL. 😶
Unfortunately, my english is too miserable (even though my family is from Leeds and for the most part still lives there) so I'm leaving more attempts to be funny.

As far as I know, my ID has been verified in Tradacasino in the past.

Since I've just moved, the apartment still renovate and the moving boxes have not been unpacked - ( I can also send you a photo of that😕🙈)

I personally turned to the Live Chat and asked if a photo of the new address should be sent or if I should also send a photo of the old one. As I was told, my ID is verified and it is enough a picture of the new address for the update. I also like to email you the transcript.


Excuse me, please, but I'm slightly annoyed. I found myself in the forum with Askgamblers and Gamblejoe
just looking for help to other players turned if someone had such problems when verifying a new address.

Immediately I look for a document from my moving boxes on which my old address stands, photograph the letter and send you the picture of it.
hopefully for the last time.

Yours sincerely M.Becker


On Wed, 9 Jan 2019 11:23 Trada Casino <support@tradacasino.com > wrote:
hide quoted text

Hi Magedalena,

We can accept these documents but the address on it does not match the one on your account, as you have said this is your new address. We will need proof of your prior address before we can change it and verify your account.

Please send this over so we can change your address.

We will accept one of the following: A recent account statement from a recognised bank, building society or credit card company or the most recent mortgage statement from a recognised lender, A recent rates, council tax bill dated within 12 months, A utility bill or Correspondence from an official independent source such as a central or local government department or agency dated within 6 months
Mobile telephone bills are not acceptable as evidence of address under any circumstances.
Documents provided to verify an address should not refer to P O Boxes or 'care of' addresses.

Thanks,
Max


This post has been translated automatically

Dagmarlena
Experienced
Ankor wrote on 09.01.2019 at 13:35: Hmm funny, so with me it went then in a few hours. Maybe ask again in the Live Chat or write to a rep at Casinomeister, they regulate it quite quickly then or say what is missing.

Trada I would actually rate as very serious, there you can also block withdrawals and they are also processed in a few hours. So I'm sure you will get the money, just breathe again. You have not written anything specific, as what you have sent the pictures, etc.

I don't know what they have, I don't care - I'm very patient but somewhere there is an end
I've read here and there in the forum that others in casinos in which I never had problems, had complications that have cost them the nerves
I dont know - thats my abf**k 😅

This post has been translated automatically

Anonym
Ankor wrote on 09.01.2019 at 13:35: Hmm funny, so with me it went in a few hours. Maybe ask again in the Live Chat or write to a rep at Casinomeister, they regulate it quite quickly then or say what is missing.

Trada I would actually rate as very serious, there you can also block withdrawals and they are also processed in a few hours. So I'm sure you will get the money, just breathe again. You haven't written anything specific, like what you sent the pictures, etc

How Ankor here all people to CM pilots

This post has been translated automatically

Anonym
Dagmarlena wrote on 09.01.2019 at 13:41
No idea what they have, I do not care - I hin yes very patient but somewhere is time end
I've read here and there in the forum that others in casinos in which I never had problems, had complications that have cost them the nerves
I dont know - thats my abf**k 😅

Can understand your annoyance, but don't just throw away the €70. That's a shame

@robby: There the chances of a solution are usually higher, since Gamblejoe currently Trada does not list and therefore probably no contact. CM is simply the largest and safest forum regarding the subject area.

This post has been translated automatically

Anonym
Ankor wrote on 09/01/2019 at 18:47
Can understand your annoyance, but don't just throw away the €70. That's a shame

@robby: There chances of a solution are usually higher, since Gamblejoe currently does not list Trada and therefore probably has no contact. CM is simply the largest and safest forum regarding the subject area.

Oh I did not know ^^

This post has been translated automatically

Anonym
robby811 wrote on 09/01/2019 at 19:00
Oh I did not know ^^

You are already a joker you know that NATURALLY WEI?TEWJEFJGEWJI YOU THAT !!!!

This post has been translated automatically

MisterL
Expert
i believe trada has never paid out why should it?

This post has been translated automatically

Dagmarlena
Experienced
robby811 wrote on 09/01/2019 at 18:14
How Ankor is directing all the people here to CM

😅😉😂

This post has been translated automatically

Hot Topics24th Nov. 2024 at 09:45 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately