To the people in charge at Lapalingo

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Experienced

Niroht

Topic Creator

Forum posts: 443 Member since: 20.08.2019

30th Jan. 2020, at 10:06 am CET#1

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I hope that here in the forum not only we as lovers of gambling but also the responsible persons of the casinos read along regarding customer satisfaction and receive suggestions for improvements
In the special case this time Lapalingo. First of all, I have your bonus offers with 20 x Waggerinanforderung so far always felt fair and GERN in Anspruch genommen. This was for me compared to the other casinos your Herausstellungsmerkmal and reason for me to Deposit with you, especially since at 20x turnover was also really the possibility to create this and to enable the one or other payout times
Unfortunately, you have now increased this to 35x and have thus forfeited the advantage over the other casinos for me personally, because 35x turnover you get by default almost everywhere, except for individual providers such as SlotsMillion with 48x, but there I must have showered with the hammer to do that except when registering again. Ergo from me already times less deposits with you
To the occasion I take times the significant increase in the Waggerinanforderung the last few months and yesterday's offer from Lapalingo, 500% bonus for up to 1000 €, the info received by email and SMS. In the mail there was no turnover requirement I assumed 35x
So far ok. Planned were 30 € to deposit, then still considered and finally decided for only 15 €, because 35x already seem sporty enough to me....
Ok, my mistake not to go through again exactly the conditions, but 50x (at 15 € times just floppy 3750€!!!) is already really whacky, have you tried from Lapalingo that times itself???
I must admit for the 15 € I had much longer fun and found the loss ultimately therefore not bad. If I had bet more it would have been the opposite.
So dear people of Lapalingo I would wish that you read this and perhaps once again think about the possibility to lower the turnover requirements again, for example, to 25x.

So and now to the forum members here who have accepted the offer yesterday:
How high were your turnover requirements and did you make it all the way or how far did you make it?

Result not made
15€ deposit with bonus 90€, turnover needed 3750€, managed 1367 of it would have been 2383 still to fulfill...
It was an up and down, Extra Chilli on 0.40 up and down to 60€, for that the feature purchase stands only at 6.68€, then Golden Grimor on 0.80 brought me to over 150, then to Pink Elephants brought me to 0.50€ 2x free spins result 1x 6.60 (x13) and 1x 18.15 (x36), by good basegamehits up and down. With the game you need forever, so stake increased at 80€ at Pink Elephants to 1€ in the hope to increase the bankroll. Well from then on the balance went down to 8€ and then came the free spins... Ergbnis 6,30€ (x6)!!??!!!!
Kotz..., wrong game selection made 😔. The rest I let run down to 0.50, end.
Has now unfortunately become a novel, but I would still be interested in your experiences, experiences

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Anonym

Former Member

To the people in charge at Lapalingo

30th Jan. 2020, at 10:45 am CET#2

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I tried it with 20 euro deposit. 100 euros bonus x 50 = 5,000 euros to roll. Converted from it about 650 euros. Klein-Klein seemed pointless to me with these conditions, so I rolled directly to 1 to 5 euros. After some good intermediate wins I came to high bet in free spins on Book of Santa, Ramses Book and Fish'n Frenzy. The results: 1x, 2x and 3x. Patsch, slap in the face

In general: As long as we perceive such freak offers, Lapalingo will do a devil to change something about it. From therefore we are ourselves to blame. I almost always took the 15x, 20x -offers last year. I rolled them about 30% of the time. In the end, it was 50 euros plus at Lapalingo in the entire year 2019. So I have not made them poor with it

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Legend

upola

Forum posts: 4.251 Member since: 17.05.2018

To the people in charge at Lapalingo

30th Jan. 2020, at 11:00 am CET#3

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Liked this post: MarcT22186

Why should Lapalingo change anything?
It is up to everyone whether they accept such an offer or not.

I also tried it with 10 euros and knew the conditions.
The wagering has not worked, is just so.

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Top Member

schwede666

Forum posts: 567 Member since: 13.10.2018

To the people in charge at Lapalingo

30th Jan. 2020, at 11:25 am CET#4

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You just have to keep in mind who you are dealing with. Lapalingo is also not a training company, so there are lateral hires working there and no matter if in marketing or support, they are usually not professionals, experts or specialists. Also, there are no industry-specific and certainly not allied guidelines or standards for CRM, QM, etc.. In the meantime, it's almost the same everywhere!

Lapalingo has joined the industry average and most likely no one even noticed or knows better.

The trend has been going in this direction for a long time and obviously the industry does not see any problems in this regard, or no one is even aware of it. They think they know how players (I see myself as a customer) tick and how to deal with it successfully - they will all look around n'times when they have put the cart against the wall !

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Legend

upola

Forum posts: 4.251 Member since: 17.05.2018

To the people in charge at Lapalingo

30th Jan. 2020, at 11:35 am CET#5

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schwede666 wrote on 30.01.2020 at 11:25 am: You just have to keep in mind who you are dealing with. Lapalingo is also not a training company, so there are lateral hires working there and no matter if in marketing or support, these are usually not professionals, experts or specialists. Also, there are no industry-specific and certainly not allied guidelines or standards for CRM, QM, etc.. In the meantime, it's almost the same everywhere!

Lapalingo has joined the industry average and most likely no one even noticed or knows better.

The trend has been going in this direction for a long time and obviously the industry does not see any problems in this regard, or no one is even aware of it. They think they know how players (I see myself as a customer) tick and how to deal with it successfully - they will all look around n'times when they have put the cart against the wall !

I do not know what your contribution has to do with the bonus policy of Lapalingo.

Why should they put the cart against the wall?

Surely the casinos know how the player ticks.
The Wagern of the bonus is in the green area at Lapalingo.
Sure there are a few outliers up and down.

No one has to accept a bonus, everyone does that voluntarily.

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Amateur

SunSun13

Forum posts: 208 Member since: 27.08.2018

To the people in charge at Lapalingo

30th Jan. 2020, at 12:00 pm CET#6

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Exactly. Do not accept such stupid bonus offers. I would be like this at wager ×2 ...:-)

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

To the people in charge at Lapalingo

30th Jan. 2020, at 12:02 pm CET#7

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had also used the 500% bonus.
40€ deposited, were over 10000€ to wager I think.
at about 8000€ broke.
also I had the 50x Wager requirement not on the screen when depositing.

that here certainly 95% of users who have used the bonus would go broke, but was calculated calculation of those.
Otherwise, they would but never nen 500% bonus raushauen.

You can do that, but then you should significantly extend the days that you get granted for the implementation.
To wager the sum in one session, I think is almost impossible.

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Experienced

Niroht

Topic Creator

Forum posts: 443 Member since: 20.08.2019

To the people in charge at Lapalingo

30th Jan. 2020, at 12:07 pm CET#8

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upola wrote on 30.01.2020 at 11:00: Why should Lapalingo change anything?
It is up to everyone whether he accepts such an offer or not.

I also tried it with 10 euros and knew the conditions.
The wagering has not worked, is just so.

It was not specifically about this offer,
i'm also aware of what I'm getting into and ultimately it was okay measured by the playing time

But regarding customer satisfaction it can't hurt to point it out
I would like to have the offers of 20x implementation back. Or if you meet in the middle with 25x it would still be ok.

Well anyway, for me this makes the conditions like many other competitors. And instead of Lapalingo I pay in just somewhere else

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Experienced

Niroht

Topic Creator

Forum posts: 443 Member since: 20.08.2019

To the people in charge at Lapalingo

30th Jan. 2020, at 12:14 pm CET#9

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SunSun13 wrote on 30.01.2020 at 12:00: Eben. Don't take such stupid bonus offers. I would be like this at wager ×2 ...:-)

🙄 That should also be no whining about this one offer
I simply took this as an opportunity to express my dissatisfaction about the changes in bonus offers at the aforementioned operator

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Rookie

Plattkaller

Forum posts: 76 Member since: 01.06.2019

To the people in charge at Lapalingo

30th Jan. 2020, at 12:58 pm CET#10

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Liked this post: Tostie91

I deposited 10€ yesterday with the 500% and was able to cash out 650€ in the end. So it has been doable, but with an insane streak of luck

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