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Online Casinos in general: Tipico apparently has enormous problems with its own technology

Topic created on 07th Dec. 2018 | Page: 1 of 2 | Answers: 10 | Views: 7,784
expertenag

Tipico apparently has enormous problems with its own technology

7th Dec. 2018, at 01:18 pm CET#1
1 Like

Liked this post: Anonym
When I was playing at Tipico last night, I constantly had to reload the game I was running
Unfortunately, it got worse and worse. Around 04:00 o'clock I wanted to transfer my balance from the casino to the main account.
The money disappeared from the casino but did not appear anywhere else.
Around 05:00 clock I asked the first time in the chat. There was talk of technical problems.
Around 06:30 I then asked again in the live chat. At the time when I had booked the money, should probably
all other players who wanted to transfer money at the time, were affected
Furthermore, I was told that from 08:00 clock the employees will begin to complete the bookings manually.
I then looked at half past eight the first time. Still no money again there. Now it is 13:16 clock and the
Money is still not back on my account. And the Live Chat is not available since this morning,
not even now. I could puke....

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Stromberg
Legend

Tipico apparently has enormous problems with its own technology

7th Dec. 2018, at 01:22 pm CET#2
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Mega annoying something like that. Especially if you are "forced" to Deposit somewhere else, because you wanted to play a certain bet or similar
But as a consolation you get determined 5 free spins a 0.10 cent on bod😉

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Julian
Elite

Tipico apparently has enormous problems with its own technology

7th Dec. 2018, at 01:24 pm CET#3
1 Like

Liked this post: Anonym
Welcome to the forum expertenag,

This is really extremely annoying and I can understand your anger very well.
I just looked and the site still seems to have very enormous problems.

The best thing to do is to write another email in which you describe your problem, so it probably gets through to the responsible staff faster and is not first forwarded by support staff.

You can find the form here: https://www.tipico.de/de/kontakt

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expertenag

Tipico apparently has enormous problems with its own technology

7th Dec. 2018, at 01:26 pm CET#4
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I have already written an e-mail at 10:45 am...

"... Thank you for contacting our customer service. We have assigned the incident number #0xxxxxx to your request.

Our customer service is available 365 days a year in German, Turkish and English.

One of our customer service representatives will respond to your inquiry shortly.

Sincerely,

Tipico Customer Operations Centre..."


I'll probably have to wait a little longer...

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Anonym

Tipico apparently has enormous problems with its own technology

7th Dec. 2018, at 02:03 pm CET#5
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Liked this post: Anonym
They have more frequent problems, but I am confident that this problem will be solved and you will still see the money.

But these technical problems are the reason why I had stopped playing there early. If you wanted to rebook I always had to log in again and even then it did not work for several hours, suddenly the whole casino page did not work and consequently rebooking was not possible.

When asked whether manual rebooking can be "You can do that easily yourself", with a slightly sarcastic note, the employee also became a bit more unfriendly and said that you have no rights to do so and on my request times to call the casino page, he went only after I have asked at least 4 times. Then "Oh that's really not possible". Then it was forwarded. Overall, the support is despite this incident in my experience one of the better.

A little patience and the problem is solved. But it's not uncommon there.

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Maximus_Winnus
Experienced

Tipico apparently has enormous problems with its own technology

30th Dec. 2018, at 03:26 pm CET#6
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Does anyone know how long it takes to verify and cash out on Neteller at tipico? Are probably not exactly the fastest...

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Falko
Icon

Tipico apparently has enormous problems with its own technology

30th Dec. 2018, at 04:51 pm CET#7
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I also just had problems with Tipico when logging in. After several attempts it finally worked and I was able to complete my 3 euro free bet from the Tipico package I won yesterday. Last weekend I played slots there at night and got kicked out all the time. Advertising figure Oliver Kahn probably costs too much, that there is no money left for better technology.

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Anonym

Tipico apparently has enormous problems with its own technology

30th Dec. 2018, at 09:06 pm CET#8
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I think you should also see the whole thing from the employees' point of view
If there are technical problems. And immediately a few thousand people have the problem, the department will be well sweating
But the store is actually very serious

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Maximus_Winnus
Experienced

Tipico apparently has enormous problems with its own technology

30th Dec. 2018, at 09:19 pm CET#9
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But the Verification is already taking a long time. Since this morning at 7 they have my documents, and so far nothing has happened.

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expertenag

Tipico apparently has enormous problems with its own technology

30th Dec. 2018, at 09:43 pm CET#10
1 Like

Liked this post: Avatar von Maximus_Winnus Maximus_Winnus
Verification takes up to 48 hours. And they usually take their time.

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