Tipico account deactivated.

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P****7

Topic Creator

Forum posts: 47 Member has been banned

18th Nov. 2019, at 06:29 pm CET#1

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Hello all,

A few years ago I created an account at Tipico. Since my email account and some of my accounts at various providers, including Tipico, were hacked shortly afterwards, I deactivated my account at Tipico.

Some time later, however, I felt like betting on Tipico again and also to use the online casino. For a long time I did not play and this year in the spring I started again. I have partially paid out wins that were in the 100€ range.

A few days ago I deposited 25 € and made it 500 €. These I wanted to pay out and documents were required of me for verification. I sent my identity card and this was also successfully accepted. When my proof of address was requested separately, I photographed a letter on which the address was visible. Afterwards, I checked my personal data again, since I had moved in the meantime. I noticed that my old data was still entered and wrote Tipico again a separate e-mail with the correct data and with the request to change it immediately.

When I just wanted to log into my account, I got the message that my account was deactivated. However, I have not received an e-mail or any other feedback from Tipico with a reason. Now I have logged in with my other account, but this was deactivated and have reported to the chat. They just said that it was deactivated for security reasons and it will be checked how to proceed with it.

Since I have read me now times a little more exactly one, it could be that it has to do with the fact that on my name two accounts run probably the one was already deactivated. Perhaps it is also related to the incorrect address data so that the e-mail with the address change arrived later.

Since I am quite worried about not getting my money paid out I wanted to ask if anyone has ever had a similar case and can give me some tips on how I should best react.
I have so far only written an email to Tipico that my account has been deactivated but I do not know why and whether they can unlock it so that I can pay out my money.
Now I am waiting for a response.

Greetings
Pascal

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x****Y

verified

Forum posts: 2.609 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 06:34 pm CET#2

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you have 2 accounts with tipico? even if one is deactivated, this is forbidden. you will have to hope that tipico doesn't check it, or if they do, show goodwill

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P****7

Topic Creator

Forum posts: 47 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 06:38 pm CET#3

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Seniorfips wrote on 18.11.2019 at 18:34: you have 2 accounts at tipico? even if one is deactivated, this is forbidden. there you will have to hope that tipico does not check it, or if they get it, kulanz show

Did it that way at the time, because I didn't want to have any more accounts with my old email that I use to make transactions online.
Do you think if I tell them the case, they turn a blind eye?

I have not used any Bonuses, etc., which is one of the main reasons for having multiple accounts

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Experienced

masstube

Forum posts: 339 Member since: 09.07.2019

Tipico account deactivated.

18th Nov. 2019, at 06:40 pm CET#4

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So about it was with me once had deactivated the one and opened a new one after a year. Consequence was that both accounts were closed and I can no longer create a new one and the old ones remain closed. Tipico said I had tried to cheat them in which I several times the bonus abgreife was not my intention but I had to accept so.
I hope that they show you a bit more accommodating

PS: Had also not used Bonuses but they did not care

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P****7

Topic Creator

Forum posts: 47 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 06:48 pm CET#5

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masstube wrote on 18.11.2019 at 18:40: So about it was with me once had deactivated the one and after a year opened a new one. Consequence was that both accounts were closed and I can no longer create a new one and the old ones remain closed. Tipico said I had tried to cheat them in which I several times the bonus abgreife was not my intention but I had to accept so.
I hope that they show themselves with you a bit more accommodating

PS: I had not used any Bonuses but they did not care

Did you still have credit on it at the time? I don't care about the accounts in principle. I would just like to get my money paid out, then they can do with the accounts what they want...

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Experienced

masstube

Forum posts: 339 Member since: 09.07.2019

Tipico account deactivated.

18th Nov. 2019, at 06:50 pm CET#6

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Pascal107 wrote on 11/18/2019 6:48 PM
Did you have any credit on it at the time? I don't care about the accounts in principle. I just pretty much want to get my money paid out, after that they can do what they want with the accounts....

Yes but less than 5€ so I have not dealt with further have already asked again in chat and by mail but each time it said I can forget the accounts

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P****7

Topic Creator

Forum posts: 47 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 07:16 pm CET#7

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masstube wrote on 11/18/2019 6:50 pm

Yes but less than 5€ so I have not dealt with further have already asked again in chat and by mail but each time it said I can forget the accounts

Just got an email saying that the proofs I sent in were missing information. So I think maybe it's just related to the incorrect personal data and therefore you need to check.

At least I hope so, if not, I'll just explain why I made a new account and hope that they will be fair

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Expert

Bvb1995

Forum posts: 1.134 Member since: 17.01.2018

Tipico account deactivated.

18th Nov. 2019, at 08:21 pm CET#8

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I have also already made 2 acc chat but immediately informed and 1 close was never a problem

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P****7

Topic Creator

Forum posts: 47 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 08:25 pm CET#9

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Bvb1995 wrote on 11/18/2019 at 20:21: IIch have also already made 2 acc chat but immediately informed and 1 let close was never a problem

Thanks for your reply.
Do you think I should approach Tipico on my own or wait for now until I get an answer ?

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x****Y

verified

Forum posts: 2.609 Member has been banned

Tipico account deactivated.

18th Nov. 2019, at 08:28 pm CET#10

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Pascal107 wrote on 11/18/2019 at 8:25 pm
Thank you for your reply.
Do you think I should approach Tipico on my own or wait for now until I get an answer ?

i would wait and see. Now it's too late to report it anyway. You would now only achieve that tipico finds out 100% instead of 99%

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