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Online Casinos in general: The most broken IT I've ever experienced - Mr Vegas

Topic created on 07th Mar. 2021 | Page: 1 of 2 | Answers: 10 | Views: 4,000
Anonym

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 03:34 pm CET#1
1 Like

Liked this post: Avatar von shoxxy shoxxy
I should have learned from the dilemma. With my last problem, I waited a full 2 months for a solution. However, there was the Provider in the game and so it could really be that the waiting time was to blame. Also thanks to Caro (GJ) was solved

Now I really invested a lot of time yesterday to get all trophies in "Legacy of Dead". So especially the last one, 750 wins / 24h. To get the red wheel.

I didn't get it last night, because according to support it can be delayed up to 4h. Had still 6 Wheels of Vegas played last night - everything smoothly.

This morning the red wheel was there. Only... it does not work. I can open it, but it is completely red colored (actually yes matching the name). No fields etc are displayed. When I press "Spin", I get an error message. Again support, again the same garbage. Whatismybrowser, Cookies, Cache... Again opened a case.

Now the support writes me back that I have deactivated my Java and then the Wheel of Vegas can't work. Simply unpackable I don't know, but every chimpanzee who sits longer than a week at a PC has probably more idea of IT than their department

1. Bullshit (in the link of Whatismybrowser is even thick and bold: Is Javascript enabled? yES YES is enabled"
2. How should I play slots if that would be disabled?


Is this tactic (because of whatever) or are they really that stupid?

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Falke
Expert

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 03:48 pm CET#2
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DaZocka wrote on 07/03/2021 at 15:34


Is this tactic (because of whatever) or are they really that stupid?

Not necessarily stupid, but completely uninformed.

Most support employees are briefly trained and taught which answer to give to which question.

Most of them have absolutely no idea about the matter. Many of them don't know anything about slots or anything else. Many are students who just do the job for a few months to improve their pocket money a little.

Normally you should hire people who are/were players themselves as support staff. They know what problems you have and how to solve them. The casinos should actually recruit the people here at Gamble Joe.

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shoxxy
Amateur

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 03:51 pm CET#3
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yes with them runs at the moment nothing !!!

second time in a week that my Deposit was not booked. last week Neteller (4 days waiting for it) on the part of neteller was everything i.o..

yesterday CashtoCode also not booked (with my girlfriend the same) of course still no response let alone my money on the account.

you can also see it in the battles at vs. constant disruptions. ..Their system runs times not at all round... become the last load, Videoslots the same....

i wait now again for days on my money, see the defintiv first no more euro from us

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shoxxy
Amateur

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 03:54 pm CET#4
1 Like

Liked this post: Avatar von supermode supermode
Falcon wrote on 07/03/2021 at 15:48
Not necessarily stupid, but completely uninformed.

Most support staff are briefly trained and taught what answer to give to what question.

They usually have absolutely no idea about the subject matter. Many of them don't know anything about slots or anything else. Many are students who just do the job for a few months to improve their pocket money a little.

Normally you should hire people who are/were players themselves as support staff. They know what problems you have and how to solve them. The casinos should actually recruit the people here at Gamble Joe.

the supportern can be accused of nothing, as you say they are poorly trained, etc. I always write to them that I do not mean it personally.

i told the last time he should please write a note for the financial department to my case. ... this function I have here unfortunately not....

yes they have no idea are only there to stall

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HauBlau
Amateur

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 03:56 pm CET#5
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So I have credit to lie there but with me always comes ## Your game function has been disabled.##


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Sunny91x
Rookie

The most broken IT I've ever experienced - Mr Vegas

7th Mar. 2021, at 06:40 pm CET#6
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My play function is also restricted..
Because I have paid out in January once more than was actually available. Got a week ago the email I should please Deposit amount X so I can play again.

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Anonym

The most broken IT I've ever experienced - Mr Vegas

8th Mar. 2021, at 07:46 am CET#7
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Sunny91x wrote on 07/03/2021 at 18:40: My play function is also restricted...
Because I paid out once in January more than was actually available. Got the email ner week ago I should please Deposit amount X so I can play again.

How does this work?

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Anonym

The most broken IT I've ever experienced - Mr Vegas

8th Mar. 2021, at 06:26 pm CET#8
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Sunny91x wrote on 07/03/2021 at 18:40: My play function is also restricted...
Because I paid out once in January more than was actually available. Got the email ner week ago I should please Deposit amount X so I can play again.

How do you mean "than was actually available"? Do you have a limit or how now? And you now have to unlock withdrawals with deposits?


Since my problems are still pipifax against it

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Anonym

The most broken IT I've ever experienced - Mr Vegas

8th Mar. 2021, at 06:35 pm CET#9
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Falcon wrote on 07/03/2021 at 15:48
Not necessarily stupid, but completely uninformed.

Most support staff are briefly trained and taught what answer to give to what question.

They usually have absolutely no idea about the subject matter. Many of them don't know anything about slots or anything else. Many are students who just do the job for a few months to improve their pocket money a little.

Normally you should hire people who are/were players themselves as support staff. They know what problems you have and how to solve them. The casinos should actually recruit the people here at Gamble Joe.

Well, but the cases are not processed by the support itself. A ticket is created for every piece of garbage and passed on to the respective department. In the end, the support only gives the information of the respective department. It is clear to me that chat support has nothing to do with this. However, the "departments" behind it are to be questioned massively

I just can't understand it. I have never seen a casino that has kept open cases open for so long. They have to work through an unbelievable chaos

Something is going wrong there. I sent the case in on SUNDAY morning. I didn't expect an answer. Only a few hours later, however, I received an answer. The "specialist department" has looked at the case. The "backlog" or "stress" can't be that enormous. It is actually the implementation or processing of the cases that is failing. When it comes to "it's your fault, not ours", they are extremely fast. Even on Sundays.

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Anonym

The most broken IT I've ever experienced - Mr Vegas

14th Mar. 2021, at 01:23 pm CET#10
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My frustration tolerance regarding Mr Vegas has now been finally blown

After the almost absurdly ridiculous case, which lasted almost 2 months until I finally got my win credited, I unfortunately learned nothing from it. This Provider is, from a technical point of view, incompetence almost impossible to beat

My anger about such a way of dealing with customers or the anger about myself, to have continued to trust this store, is huge.

To be more specific, I got a Red Wheel exactly one week ago. It took me almost the whole Saturday to finally get such a wheel. Only, it didn't work when it finally arrived. So far X screenshots have been sent around, but there is no solution. Mr Vegas just waits for the wheel to expire. This is an impertinence that I have never experienced before and for me it is a real fraud on the customer. I can no longer find other words for it

For me, that was it for this group. I strongly advise everyone not to play there. Many people already know that this group does not stand for solution-oriented action

Here are the screenshots so that it is not said (as by Mr Vegas Support), I would be incompetent or even to blame:

Here is the picture with the visible expiration date in a few hours:
https://ibb.co/F7xDG8y

This is what the wheel looks like when I open it (whether laptop or mobile):
https://ibb.co/QQKMMbh

And this is the message I get now since one week when I press "Spin":
https://ibb.co/w43ggD6


Have a nice weekend everyone!

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