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Online Casinos in general: THE BONUS QUESTION :)

Topic created on 27th Nov. 2019 | Page: 1 of 3 | Answers: 28 | Views: 6,186
Anonym

THE BONUS QUESTION :)

27th Nov. 2019, at 07:44 am CET#1
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Hello all,

Hello to forum

following procedure you Deposit 100€ and get 100€ bonusmoney.
Verballerst 100€ real Money and are on 100€ Bonusmoney then switch to 5€ and land a big hit, let's say 14.000€.

Then you still have to convert about 3500€, you press all the time on 5€ and then you try it a few times on 10€ (but here only 5€ are wagered).

You achieve in your 10€ rounds but as good as no win.

Now you have bet your money and want to cash out.

The casino does not want to pay out the entire amount because

AGB:
The maximum possible wager when using Bonus money is five EUR (€5) per spin or 0.50 EUR (€0.50) per bet line. This is valid until the turnover requirements are met. The casino reserves the right to refuse any wagers and resulting wins made by wagering higher amounts.

Shouldn't they now actually say all the wins from the bet with 10€ we deduct and the rest you get, because I got a hit with 5€.

Can they not give me the whole win?

I'm really desperate and already thinking about giving the issue to a lawyer, the agb actually defines only the wins from higher stakes than 5 € can not be paid out.

Thanks for your help !!!! In

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shoxxy
Amateur

THE BONUS QUESTION :)

27th Nov. 2019, at 07:54 am CET#2
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JiuCan wrote on 11/27/2019 07:44: Hello everyone,

Hello to forum

following procedure you Deposit 100€ and get 100€ bonus credit.
Verballerst 100€ real money and are on 100€ bonusmoney then switch to 5€ and land a big hit, let's say 14,000€.

Then you still have to convert about 3500€, you press all the time on 5€ and then you try it a few times on 10€ (but here only 5€ are wagered).

You achieve in your 10€ rounds but as good as no win.

Now you have bet your money and want to cash out.

The casino does not want to pay out the entire amount because

AGB:
The maximum possible wager when using Bonus money is five EUR (€5) per spin or 0.50 EUR (€0.50) per bet line. This is valid until the turnover requirements are met. The casino reserves the right to refuse any wagers and resulting wins made by wagering higher amounts.

Shouldn't they now actually say all the wins from the bet with 10€ we deduct and the rest you get, because I got a hit with 5€.

Can they not give me the whole win?

I'm really desperate and already thinking about giving the issue to a lawyer, the agb actually defines only the wins from higher stakes than 5 € can not be paid out.

there you have no chance definitely
max bet is max bet

This post has been translated automatically

Kleinkariert
Expert

THE BONUS QUESTION :)

27th Nov. 2019, at 07:58 am CET#3
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Unfortunately, it is common practice to simply keep the money for every rule violation. Some casinos are a little more tolerant depending on the player, but usually you only get your bet back.

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MarcT22186
Expert

THE BONUS QUESTION :)

27th Nov. 2019, at 08:02 am CET#4
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JiuCan wrote on 11/27/2019 07:44: Hello everyone,

Hello to forum

following procedure you Deposit 100€ and get 100€ bonus credit.
Verballerst 100€ real money and are on 100€ bonusmoney then switch to 5€ and land a big hit, let's say 14,000€.

Then you still have to convert about 3500€, you press all the time on 5€ and then you try it a few times on 10€ (but here only 5€ are wagered).

You achieve in your 10€ rounds but as good as no win.

Now you have bet your money and want to cash out.

The casino does not want to pay out the entire amount because

AGB:
The maximum possible wager when using Bonus money is five EUR (€5) per spin or 0.50 EUR (€0.50) per bet line. This is valid until the turnover requirements are met. The casino reserves the right to refuse any wagers and resulting wins made by wagering higher amounts.

Shouldn't they now actually say all the wins from the bet with 10€ we deduct and the rest you get, because I got a hit with 5€.

Can they not give me the whole win?

I'm really desperate and already thinking about giving the issue to a lawyer, the agb actually defines only the wins from higher stakes than 5 € can not be paid out.

Thanks for your help !!!! In

Rules are rules, as the previously mentioned.

However, there are casino the ones that let the rest of the bonus redeem.
Otherwise 5€ max bet, activate Quick-/Fastplay, autospins on appropriate amount and earn a few more euros!

EDIT: In your described case I would take slots with extreme Variance, for example Razor Shark, Jammin Jars, Grand Spinn (makes on 5€ guaranteed really fun!), Deep Blue or even the Megaway. Maybe even 2-3 in parallel

This post has been translated automatically

Anonym

THE BONUS QUESTION :)

27th Nov. 2019, at 08:06 am CET#5
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But the win is but from the 5€ bez originated, just because I then pressed 10€ can not say the money away. If I had pressed five, I would most likely have been able to pay out even more

The agb says but only wins from bets with higher than 5€ do not have to be paid out, and not everything is not paid out if you make 3-4 times a 10€ presser.

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zocker0815
Top Member

THE BONUS QUESTION :)

27th Nov. 2019, at 08:06 am CET#6
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A clear violation of the rules, the casinos that don't have a lock in there are clearly out to get you to make such a mistake,

And they can withhold the money themselves, and rightfully so...


You will not see a cent from your gwld

Lg

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MarcT22186
Expert

THE BONUS QUESTION :)

27th Nov. 2019, at 08:11 am CET#7
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JiuCan wrote on 27.11.2019 at 08:06: But the win is but from the 5€ bez originated, just because I then pressed 10€ can not say the money away. If I had pressed five, I would most likely have been able to pay out even more

The agb says but only wins from bets with higher than 5€ do not have to be paid out, and not everything is not paid out if you make 3-4 times a 10€ triggers.

No, this is bonus rule violation / abusing. If you do that, the bonus is usually dead and honestly, you can't define a rule any clearer than that.
How many spins and where did you press over 10? Please don't tell me you used gambling function on top of that...

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Tony90
Visitor

THE BONUS QUESTION :)

27th Nov. 2019, at 08:14 am CET#8
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5€ Max bet so you have violated their rules . For bonus money. Since no one can do anything unless you are nice and talk to them.
How long have you been playing there, maybe they will accommodate you on a goodwill basis

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Anonym

THE BONUS QUESTION :)

27th Nov. 2019, at 08:18 am CET#9
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Then I have to consult a lawyer, because I have pressed a total of 1.5k to 10€ and won a total of only 246€ With it

The terms and conditions clearly state: WINS FROM A BET OF MORE THAN 10€ CAN BE RECEIVED.

Anything less than that is legal!

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MarcT22186
Expert

THE BONUS QUESTION :)

27th Nov. 2019, at 08:25 am CET#10
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JiuCan wrote on 11/27/2019 08:18: Then I need to consult a lawyer, because I have a total of 1.5k pushed to 5€ and won a total of only 246€ With it

In the T&C it clearly states: WINS FROM A BET OF MORE THAN 10€ CAN BE RECEIVED.

Anything less than that is legal!

Exactly and the bonus is a win until it is wagered
It only becomes a win for you after wagering. Before you hire a lawyer, which is guaranteed to be more expensive and you probably wg Risk must pay in advance, you should first open a complaint here to the casino with all the facts, see if Caro can tear what.
If not via AG, CM and mga. This costs you little to nothing, then you can burn even more money in a lawyer who will lose 90%.
Sounds hard, but it is reality

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