Online Casinos in general: The black sheep of the DAMA NV Group
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Langhans_innen
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The black sheep of the DAMA NV Group
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I play in many Dama NV casinos but this one really tops everything.
I very rarely have problems at DAMA casinos...
It started with the freespins on the second payout bonus.
30 freespins at 10 cents each, I thought nothing would happen.
I then won €21 with these freespins, which were also credited to me for 1 second.
30x2 FS Series
Spent
11 Jun 2024, 21:36
Valid until
11 Jun 2024, 21:36
As you can see, the amount was credited to me for about 1 second.
I then asked in the Live Chat and the guy (always the same) told me I hadn't met the wagering requirements.
Um yes in 1 second?ok he then understood and passed it on to the technical department.
I'm now waiting 5 days for an answer.
I continue with the third Deposit bonus.
The freespins were not credited to me and he said I had canceled it again because I hadn't canceled anything.
That would only work if I had the freespins in the first place...
The support is always 1 and the same person and why this casino has a DAMA license I don't understand with the best will in the world.
Do yourself a favor and stay away from this maximum scam casino.
The best comes at the end:
If you want more details technical department need Examine your account for examples of errors and technical faults.
The guy answered me after several days
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The black sheep of the DAMA NV Group
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roccoammo11
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The black sheep of the DAMA NV Group
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Oh shit, I completely forgot to include it in the post
Shame on my head!
Belabet is the name of this casino
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The black sheep of the DAMA NV Group
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Daniel1988
At least that made me read the text three or four times very carefully so that I didn't miss the name. So a good method to generate attention But I don't know...seems to exist for a very short time.
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The black sheep of the DAMA NV Group
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Yep, it's relatively new and more than a bit of a mess!
The coolest thing is there is 1 and the same person in the chat day after day.
I've already asked him if this is a 1 man casino.
The name is not used more than once because he knows exactly who I am and knows what I want within seconds.
In other words, he is there all alone and runs the box
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The black sheep of the DAMA NV Group
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I also have Ashley in Cashwin's customer support every day, for 2 months they haven't been able to get an email out to claim my VIP rewards. I can supposedly only claim them via the link in the mail, but strangely enough the account Verification mail came through.
I was immediately advised to make a Deposit and had to laugh heartily 😂
I explicitly asked beforehand if I could claim the VIP Bonuses as soon as I deposited.
blablabla our technical department is working flat out to solve the problem....
In the meantime, please make a deposit😂
Pure bullshit!
They also belong to the Dama Group, don't they?
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The black sheep of the DAMA NV Group
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Langhans_innen
Yep, it's relatively new and apparently still in the discovery phase 😅
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The black sheep of the DAMA NV Group
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so you can use anyone as a support employee...he will work in the home office and then give standard answers from home...many even look after 5 or more casinos at the same time..you can't expect much help and detailed discussions...
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