Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Technical problem with Pino / Red Tiger - win not credited

Topic created on 31st Mar. 2022 | Page: 1 of 1 | Answers: 3 | Views: 2,919
Zwischenmeister
Top Member

Technical problem with Pino / Red Tiger - win not credited

31st Mar. 2022, at 07:24 am CEST#1
1 Like

Liked this post: P****k
I have a problem at Pino Casino. Had a win of 51.84 euros in the game Narcos Mexico and was then given the choice to take it or exchange part of it for freespins.

Right there the game crashed or disconnected. When I open the game again, I get directly back to the win and the choice, but when I choose one of the two options, I get the error message 'Invalid or expired player token' every time.

Of course I tried all the usual things, like deleting cookies, logging out and logging in again, incognito, other browser, other device, PC, cell phone, etc. Nothing works. Nothing works. Support couldn't help either and put me off. They will contact me by email - we know how long that can take.

Anyone have an idea what could help? The whole thing was yesterday afternoon and slowly I'm worried if I get the money. It's not a thousand euros, but at least...

This post has been translated automatically

P****k

Technical problem with Pino / Red Tiger - win not credited

4th Apr. 2022, at 09:11 pm CEST#2
0 Likes

Nobody has liked this post so far
I also have this problem. I wait from thursday until now and every day I hear we need time ...

This post has been translated automatically

mrwp2004
Rookie

Technical problem with Pino / Red Tiger - win not credited

5th Apr. 2022, at 09:21 am CEST#3
0 Likes

Nobody has liked this post so far
Had once such a similar problem in another casino. 27 euros from Free Spins, which have not been credited to my account. Am then over the chat, we'll take care of it. The next day I wanted to log back into the casino, account locked. 🙈 was then too stupid for me and did nothing more.

Do you happen to have the game ID number?
I think in such a case you can then also go directly through Red Tiger, which should actually be able to check quite quickly.

This post has been translated automatically

BinGOLDiG
Expert

Technical problem with Pino / Red Tiger - win not credited

5th Apr. 2022, at 10:32 am CEST#4
0 Likes

Nobody has liked this post so far
@kukaylish you have exactly the same problem with Pino or?

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 05:48 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately