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Online Casinos in general: Technical problem with Pino / Red Tiger - win not credited

Topic created on 31st Mar. 2022 | Page: 1 of 1 | Answers: 3 | Views: 2,949
Zwischenmeister
Top Member

Technical problem with Pino / Red Tiger - win not credited

31st Mar. 2022, at 07:24 am CEST#1
1 Like

Liked this post: P****k
I have a problem at Pino Casino. Had a win of 51.84 euros in the game Narcos Mexico and was then given the choice to take it or exchange part of it for freespins.

Right there the game crashed or disconnected. When I open the game again, I get directly back to the win and the choice, but when I choose one of the two options, I get the error message 'Invalid or expired player token' every time.

Of course I tried all the usual things, like deleting cookies, logging out and logging in again, incognito, other browser, other device, PC, cell phone, etc. Nothing works. Nothing works. Support couldn't help either and put me off. They will contact me by email - we know how long that can take.

Anyone have an idea what could help? The whole thing was yesterday afternoon and slowly I'm worried if I get the money. It's not a thousand euros, but at least...

This post has been translated automatically

P****k

Technical problem with Pino / Red Tiger - win not credited

4th Apr. 2022, at 09:11 pm CEST#2
0 Likes

Nobody has liked this post so far
I also have this problem. I wait from thursday until now and every day I hear we need time ...

This post has been translated automatically

mrwp2004
Rookie

Technical problem with Pino / Red Tiger - win not credited

5th Apr. 2022, at 09:21 am CEST#3
0 Likes

Nobody has liked this post so far
Had once such a similar problem in another casino. 27 euros from Free Spins, which have not been credited to my account. Am then over the chat, we'll take care of it. The next day I wanted to log back into the casino, account locked. 🙈 was then too stupid for me and did nothing more.

Do you happen to have the game ID number?
I think in such a case you can then also go directly through Red Tiger, which should actually be able to check quite quickly.

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BinGOLDiG
Expert

Technical problem with Pino / Red Tiger - win not credited

5th Apr. 2022, at 10:32 am CEST#4
0 Likes

Nobody has liked this post so far
@kukaylish you have exactly the same problem with Pino or?

This post has been translated automatically

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