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Online Casinos in general: Syndicate Casino has once again covered itself in glory.

Topic created on 19th Apr. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,534
K0di84
Rookie

Syndicate Casino has once again covered itself in glory.

19th Apr. 2022, at 01:28 pm CEST#1
0 Likes

Nobody has liked this post so far
I have been a depositor at Syndicate Casino for almost 2 years
Meanwhile status Underboss ( with VIP Manager etc...)

I had a birthday 5 days ago. On my birthday after nothing was visible in the account and Syndicate advertises in the account itself large with "Birthday Present" ( See Screen 1 )
i asked for my Birthday Present in the chat. Here I got the answer ( I asked at 3am ) The bonus info will be sent to me by email during the day
There came the whole day no info by email or otherwise. I then also forgot to ask again


Screen 1: https://ibb.co/0qFsB7C

Then I was a few days on vacation and now I just wanted to play a round and deposit. Then I remembered the Birthday Bonus with which is advertised thick again

So I wrote to support. Here the cool reason why I do not get the bonus:


VIP Manager
Thank you for contacting Syndicate.casino Customer Care! I will be happy to help you with all your questions!

K0di84
12:55:37
***
Hi is it normal that the birthday is not given a present like freespins or so


K0di84
12:55:46
VIP Manager
Hello, ***!


K0di84
12:56:15
***
i am underboss and there is written i get birthday present. but on my birthday there was no present. not as email not in account


K0di84
12:57:06
VIP Manager
Please, give me a couple of minutes to check this information for you.
Kindly be informed that we give the birthday bonus but it can be credited only on the day of your birthday. In order to receive this bonus, we kindly ask you to contact us on your birthday so we could credit the bonus to your account.
Do you have any additional questions,***?


K0di84
13:08:09
***
i asked on my birthday for that. i was called to wait till mid of the day. then i looked again and also nothing. I wanted to make a Deposit now because of the email with the 70FS for 40€ deposit i got today. So I remembered the birthday present and asked again and now you tell me I should ask on birthday. Come on this is bad. Can you credit it afterwards like now for me. This would be fair.
or if you dont have the permission for that forward my question to a manager or admin


K0di84
13:09:04
VIP Manager
Just a moment, I will look into it now.
I am sorry but as I can see in the system, there were no communications with us on your birthday. So, we would kindly ask you to contact us right on your birthday next time.


K0di84
13:14:24
***
i dont know where is the problem now to make it now for me. My birthday was a few days ago. And i asked for sure !i dont know if i was logged in at this time but you can use chat also as not logged in. So what is the problem. you wanted to give me the bonus as a present. and now a few days later you wont give it to me?

How can I get this conversation as email? or do I have to copy and paste the full conversation to post it in askgamblers?
Hello?

Can you give me an answear?


That was the last Message from the Support. After that the Chat was closed by Manager Side



Cool, isn't it? That's how you deal with paying customers. Score: 5 burning car tires for Syndicate Casino.


Edit by Caro: personal data/names have been removed

This post has been translated automatically

R3hab
Elite

Syndicate Casino has once again covered itself in glory.

19th Apr. 2022, at 04:06 pm CEST#2
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Nobody has liked this post so far
if the casino pays your wins quickly and makes no problems, I would shit on it and continue to play there
but it's just awesome how they deal with customers, nowadays they are all on asshole mode
good support was once^^ today you strangle one by closing the chat window

new casino to play means new documents upload new agbs read and son stuff the casinos know that too
as said if your general experience is good stay there if it was already shit change the casino but if the support is better you only know when it is so far^^

This post has been translated automatically

K0di84
Rookie

Syndicate Casino has once again covered itself in glory.

19th Apr. 2022, at 10:13 pm CEST#3
0 Likes

Nobody has liked this post so far
So best for me is still Mr.bet

This post has been translated automatically

Falko
Icon

Syndicate Casino has once again covered itself in glory.

19th Apr. 2022, at 10:17 pm CEST#4
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Nobody has liked this post so far
K0di84 wrote on 19.04.2022 at 22:13: So best for me is still Mr.bet

I haven't played there yet, but based on the top rating at Guru, I also think that there is nothing to complain about at Mr. Bet

This post has been translated automatically

Falke
Expert

Syndicate Casino has once again covered itself in glory.

20th Apr. 2022, at 06:18 am CEST#5
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Nobody has liked this post so far
K0di84 wrote on 19.04.2022 at 22:13: So best for me is still Mr.bet

Why does askgamblers say that mr.bet has closed?

This post has been translated automatically

Falke
Expert

Syndicate Casino has once again covered itself in glory.

20th Apr. 2022, at 10:35 am CEST#6
1 Like

Liked this post: Avatar von Klempo77 Klempo77
Falko wrote on 19.04.2022 at 22:17
I haven't played there yet, but based on the top rating at Guru, I also think that there is nothing to complain about at Mr. Bet

Alos the user ratings of Mr. Bet are anything but good at Casino Guru.

There are reports of payout delays, Verification takes a long time and new documents are always requested. Players report months of back and forth.

One player was even denied a payout because of bonus abuse. The accusation: He has claimed too many bonuses. They kept sending him mails with bonus offers and he took advantage of them. When he finally won something, they cancelled the payout on the grounds that he had used these bonuses.

More unserious is hardly possible and the rating of Casino Guru is not to be taken seriously anyway. The promote every bullshit with very good and partly they rate very good casinos with a bad rating. It's all about money in the ratings

This post has been translated automatically

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