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Online Casinos in general: Support Platincasino

Topic created on 05th Jun. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,464
Anonym

Support Platincasino

5th Jun. 2021, at 03:41 pm CEST#1
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Extract from the overview of the Platinum Club:

Our support team is always there for you. The higher your status, the more contact options and longer support times are available to you. Up to your personal PlatinClub Concierge.

The reality is: I am a Platin member and apart from the Live Chat I can't find any other way to contact me. No matter when I enter the chat, whether queue position 11 or 2, it takes forever (at least 30 minutes) until finally the chat reconnects and you are back in line again. A dream!

I sent an email to support@platincasino.com, there is also silence.

Do you have similar experiences?

This post has been translated automatically

Simikra20
Amateur

Support Platincasino

5th Jun. 2021, at 03:57 pm CEST#2
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If you are Platin, then you don't have to wait in the chat, then you have to send an email to vip@platin.com, and you usually get an answer from them pretty fast ...
The email address is for Platin members only

This post has been translated automatically

Anonym

Support Platincasino

5th Jun. 2021, at 04:26 pm CEST#3
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Simikra20 wrote on 05.06.2021 at 15:57: If you are Platin, then you do not have to wait in chat, then you have to send an email to vip@platin.com, and you usually get a response from them pretty quickly ...
The email address is extra for Platin members only

Thanks, I haven't found this info anywhere yet. Then I try my luck there.

This post has been translated automatically

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