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Online Casinos in general: sunmaker problems with payout - anyone else?

Topic created on 31st Jul. 2022 | Page: 1 of 2 | Answers: 12 | Views: 3,587
rcore
Experienced

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 09:10 am CEST#1
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Liked this post: Avatar von Max_Bet Max_Bet
Hi

Does anyone else have problems with payouts on sunmaker?

With yesterday there were (apparently as part of the new gambling regulation) further adjustments to the platform.

Now only bank transfer, credit card and MuchBetter are available.

I was able to make a win of 240 EUR. And want to pay this out.

I was told that my bank details were not available and that I should contact support.

The support told me I have to upload my bank card again under documents.

Within 24 hours this was processed and I was able to arrange a payout.

In less than an hour the money was credited back to the account.

I have tried the withdrawal several times. And continuously it is credited again.

The support (which has since been replaced by bots and you only after a click orgy a real person), replied that the bank had rejected it and transferred back.

I honestly find that hard to believe.

Since yes Trustly and other direct transfers are no longer on offer and a regular bank transfer is offered. Which can take an average of 1 to 5 days time.

Therefore it seems unbelievable to me that the bank rejects the amount within only one hour and transfers it back without any reason. Although all data is correct (identity verified, account details verified, etc.).

The support continuously babbles only, one should contact the bank.

In the meantime, I have continued to play with the money out of frustration. And have arrived at 1200 EUR. And just do not get the f**king coal out.

This shed has become really bad (RTP 89% there and elsewhere. Plus all heckmeck at other restrictions and changes under the new gambling regulation-worsening. On Stake.com I can still gamble with decent RTP. Which is also noticeable in the gameplay).

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v****t

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 10:31 am CEST#2
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But it is possible that the bank automatically rejects it, if sunmaker wants to transfer to your account, the system recognizes that it comes from an OC. This is then rejected and you if you have bad luck soon thrown out. With OC whether legal or not (where sunmaker is probably not on this white list? ) Many banks want nothing to do. Does Sunmaker not go with the 5 sec rule? Didn't you need a long time to get to 1200???

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rcore
Experienced

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 10:54 am CEST#3
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valiant wrote on 31.07.2022 at 10:31: But it is possible that the bank rejects the automated, if sunmaker wants to transfer to your BK recognizes the system that it comes from an OC. This is then rejected and you if you have bad luck soon thrown out. With OC whether legal or not (where sunmaker is probably not on this white list? ) Many banks want nothing to do. Does Sunmaker not go with the 5 sec rule? Didn't you need a long time to get to 1200???


Yes. I am very surprised.

Sunmaker has actually implemented quite a few things. If you were in another casino online before, you have to stay logged out for 5 minutes until they let you in. Autospins are disabled. Max Bet 1 EUR. 5 seconds between spins. And after an hour forced screen break of even 2x 5 minutes before it continues.
I would say, they keep thus to all defaults.
Of course. I have taken forever. First it was 240 EUR yesterday. Then I played Crystal Ball and got 4 reels with the highest symbol. Which then flushed me 1000s in.

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v****t

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 11:00 am CEST#4
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Congratulations! Yes that may be but at the bank no one knows. They are not on the list = not legal. But is also only ne guess. Have long worked at the bank They wanted no players. No matter if legal or not. Would never transfer from OC to account. Not even from those on the white list. But I have anyway no desire to get me when playing ne Sehneschei inflammation & do not play there.
I keep my fingers crossed that your money comes without Probelme

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rcore
Experienced

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 11:19 am CEST#5
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valiant wrote on 31.07.2022 at 11:00: Congratulations! Yes that may be but at the bank no one knows. They are not on the list = Not Legal. But is also just ne guess. Have long worked at the bank They wanted no players. No matter whether legal or not. Would never transfer from OC to account. Not even from those on the white list. But I have anyway no desire to get me when playing ne Sehneschei inflammation & do not play there.
I keep my fingers crossed that your money comes without Probelme

Well. I have been with sunmaker for many years now. As well as PartySlots, 777 / 888, NetBet etc bla bla.

This Heckmeck I have only since yesterday, when they have redesigned the payment methods.
But they just claim on their side everything would be fine.
I just think to myself, if they are not on a whitelist, and would be unwanted, then more customers than just me would have to face these problems.
That really bugs me. Where you now pay tax on every spin and find a lousy RTP of 89%. Meanwhile, as you already noted, you catch tendonitis, because no autospins and other benefits are usable.

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v****t

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 12:03 pm CEST#6
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Well so I play so no fun But the others will probably soon all be locked via the IP. Cross your fingers that you get your money.

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rcore
Experienced

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 01:19 pm CEST#7
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Liked this post: v****t

valiant wrote on 31.07.2022 at 12:03 pm: Well, I do not play so fun But the others will probably soon all be locked via the IP. Cross your fingers that you get your money.

Thank you. I let myself be surprised.


Am I misinformed, or does the gambling ordinance not apply to all federal states (so far that was always only Schleswig-Holstein). In SO, sunmaker does not seem to have a license at the moment. See: https://www.schleswig-holstein.de/DE/fachinhalte/G/gluecksspiel/genehmigungsinhaber.html

But mW. the gambling ordinance is supposed to regulate all states. Not just SO.

IP blocks can be circumvented with easy tricks like using other DNS servers.

I would be more concerned about my own bank account. Savings banks are said to have already terminated contracts and banned people from all branches because of illegal gambling.

I mainly play Crypto OCs. I can buy equipment from Shopinbit. The concierge service is pretty good. NetBet every now and then. Or sunmaker. But the latter has recently proven to be a flop...

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v****t

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 03:24 pm CEST#8
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sure you can bypass them but then the OC must also pay out nothing more if you use VPN or so. So brings nothing.

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rcore
Experienced

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 04:25 pm CEST#9
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valiant wrote on 31.07.2022 at 15:24: sure you can bypass them but then the OC also have to pay out nothing more if you use VPN or so. So brings nothing.

Ok. Depends on what is meant by IP blocking.


If the Provider blocks countries based on geoblocking, and you would have to use a VPN, then it becomes problematic.

If the IP blocking is done by the legislator so that you can no longer reach offers, as Vodafone does with streaming portals, then it is sufficient to enter another DNS such as Google, Cloudflare and others and to resolve the web address via their DNS and not that of your access provider.

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v****t

sunmaker problems with payout - anyone else?

31st Jul. 2022, at 04:39 pm CEST#10
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If the IP blocking is done by the legislator, so that you can no longer reach offers, such as Vodafone does with streaming portals, then it is enough to enter another DNS such as Google, Cloudflare and others and to resolve the web address via their DNS and not that of your access provider.

Puhhh sorry I understand only station... sounds but rather also so half legal... and that do not notice the OC then?
And if that is so easy the lock would be quite pointless...
That's me think also so elaborate for ne bit daddeln... and to Bing Bong and Co I do not let me force... da may play dan determined only with mask in the fall...
Ne then rather not no desire is then yes totzdem illegal... that I do not like

Edit by Caro: Post visually adjusted

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