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Online Casinos in general: Sunmaker deposit bonus activation error

Topic created on 08th Oct. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,289
brotbeutel
Amateur

Sunmaker deposit bonus activation error

8th Oct. 2020, at 12:18 pm CEST#1
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Hello,

i'm sure my question is in the wrong forum, but if so I'm sure you can move it to the right one.

I deposited yesterday at sunmaker on an offer where there were 50 free spins and did not receive them after the deposit. With the offer before everything had worked great and also otherwise I have never had difficulties with it

My inquiries in the support were answered with I had no bonus in my account to yes I had a bonus, this but not selected. I clearly got to the offer via "Bonus" and "Available" and was redirected from this via Save Bonus to the Deposit page and deposited.

Later I had difficulties with the next offer. It was about 15 free spins per(!) 100€ turnover. I had converted several hundred euros and received only 1x 15 games, it can be clearly understood how much I had converted. This question is not really addressed by the support. In general, the employees seem to be able to concentrate only on one question and that is which they can answer without having to credit anything. My question whether I could change my phone number in the profile could be answered immediately and directly. My questions about missing bonus are answered only so "Wischi-Waschi" or it is not dealt with at all. They also like to act as if the request is not understood at all or is misunderstood. I also do not believe that Sunmaker is so poor and deliberately makes these mistakes to survive to be able to😅 The way the employees face the customer is also felt arrogant and disparaging....

Have you guys had similar experiences?

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BinGOLDiG
Expert

Sunmaker deposit bonus activation error

8th Oct. 2020, at 12:32 pm CEST#2
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No! Rather the opposite... I often want to skip the bonus and then got it in the end!!!
Write to the support just kirz and knapp that you want to get the daily offer please subsequently credited!
But that in any case before you have gambled away your deposited sum!
Why should they argue against it? With a claimed bonus your Deposit amount belongs to 95% to the casino anyway! Without bonus, your chance of a possible payout is already higher 😉

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brotbeutel
Amateur

Sunmaker deposit bonus activation error

8th Oct. 2020, at 03:54 pm CEST#3
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Well the problem will certainly be that I just after I had gambled away the Deposit wanted to use my bonus and then only noticed that he is not there.

But also the other story with the 15 free spins per 100 € turnover...I have bon them still no answer. After what feels like 1000 times to contact the chat to take up one has also somehow no desire to explain the same lyre to the next employee again ... since one passes really just the desire to play

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MikeG111213
Rookie

Sunmaker deposit bonus activation error

8th Oct. 2020, at 04:57 pm CEST#4
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In the bonus conditions it says, " Per day the player can secure once an extra free play bonus." Next time read conditions and then the question has clarified itself:)

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brotbeutel
Amateur

Sunmaker deposit bonus activation error

8th Oct. 2020, at 05:47 pm CEST#5
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MikeG111213 wrote on 08.10.2020 at 16:57: In denn Bonusbedingungen steht drin, " Per day the player can secure once an extra free play bonus." Next time read conditions and then the question has clarified itself:)

Right there I give you right is me in the meantime also noticed. However, the other thing is even more annoying

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BinGOLDiG
Expert

Sunmaker deposit bonus activation error

8th Oct. 2020, at 06:17 pm CEST#6
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In addition, it is in the bonus conditions that the free spins must be played first, before you even start to play! Otherwise it could be that you win something and can be paid out and then only play your free spins, with which you would be bound only from the time to the 40x turnover 😉

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x****Y

Sunmaker deposit bonus activation error

8th Oct. 2020, at 07:00 pm CEST#7
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brotbeutel wrote on 08.10.2020 at 17:47
Right there I agree with you is me in the meantime also noticed. However, the other thing is even more annoying

i have a week ago already times, I have then simply deposited a 10er and thus activated the bonus offer. is not really bad...

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