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Online Casinos in general: Sunmaker, can someone help me ?

Topic created on 26th Nov. 2019 | Page: 1 of 1 | Answers: 8 | Views: 1,743
Tobi1995A

Sunmaker, can someone help me ?

26th Nov. 2019, at 02:01 am CET#1
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Hello gamblejoe community,

I got the following email from sunmaker and I don't know what they want from me.

I have no Deposit over 100 euros with them made the last time 1 month ago 300 euros and 100 euros but these were debited from my bank account.

We would like to point out that a SOFORT deposit to our company was claimed by you or withdrawn again. (sunmaker account: Tobi1995A)
Since you have demonstrably used our offer with this money and have made use of the services of sunmaker, we assume that the chargeback was made in error.
SOFORT AG / KLARNA will take action against this non-payment and has already blocked your bank account.
In order for this block to be reversed and the matter to be resolved, we request that you settle this shortfall within the next 14 days, otherwise we will have to additionally engage a Debt collection company for these claims.
Please send a bank transfer in the amount of 100.00 Eu ro to the following bank account:
Recipient: Playcherry Limited
Bank: Bank of Valletta (MALTA)
BIC: VALLMTMT
IBAN: MT18 VALL2 2013 0000 0004 0023 7942 72
Please enter "SM-TO5A-19-41" as the reason for payment so that the payment can be clearly allocated.
If you have any further questions about this matter, please contact our customer service.

Sincerely,
Sasha Kayden, M.D.
Director Fraud Protection

This post has been translated automatically

MarcT22186
Expert

Sunmaker, can someone help me ?

26th Nov. 2019, at 02:24 am CET#2
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Tobi1995A wrote on 11/26/2019 02:01: Hello gamblejoe community,

I got the following email from sunmaker and I don't know what they want from me.

I have not made a Deposit over 100 euros with them the last time 1 month ago 300 euros and 100 euros these were but debited from my bank account.

We would like to point out that a SOFORT deposit to our company was claimed by you or withdrawn again. (sunmaker account: Tobi1995A)
Since you have demonstrably used our offer with this money and have made use of the services of sunmaker, we assume that the chargeback was made in error.
SOFORT AG / KLARNA will take action against this non-payment and has already blocked your bank account.
In order for this block to be reversed and the matter to be resolved, we request that you settle this shortfall within the next 14 days, otherwise we will have to additionally engage a Debt collection company for these claims.
Please send a bank transfer in the amount of 100.00 Eu ro to the following bank account:
Recipient: Playcherry Limited
Bank: Bank of Valletta (MALTA)
BIC: VALLMTMT
IBAN: MT18 VALL2 2013 0000 0004 0023 7942 72
Please enter "SM-TO5A-19-41" as the reason for payment so that the payment can be clearly allocated.
If you have any further questions about this matter, please contact our customer service.

Sincerely,
Sasha Kayden, M.D.
Director Fraud Protection

Have you checked your account? It should be listed there, additions and reversals
Maybe this will give you some information about what exactly was booked and how

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Schlechtewitzkasse
Rookie

Sunmaker, can someone help me ?

26th Nov. 2019, at 02:26 am CET#3
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I've had that, too.
Then your account at that time was possibly not covered?
I also had to do that with IMMEDIATELY.

The other time they had then deducted the outstanding amount from my posted payment

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Tobi1995A

Sunmaker, can someone help me ?

26th Nov. 2019, at 03:00 am CET#4
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But my account was funded, so I do not understand.
The last Deposit at sunmaker was over 1 month ago.
Thank you all anyway.

This post has been translated automatically

v****2

Sunmaker, can someone help me ?

26th Nov. 2019, at 03:28 am CET#5
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i have sportingbet / win insinuated I had 3x100 € with my
visakarte (have never had one) at sportingbet and
let the money later from my bank to reverse...
because I could not prove them the opposite are now
both accounts have been closed permanently thank you pixxxr

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MarcT22186
Expert

Sunmaker, can someone help me ?

26th Nov. 2019, at 04:19 am CET#6
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vomvom12 wrote on 26/11/2019 at 03:28: me have sportingbet/bwin insinuated I would have 3x100€ with my
visakarte (have never had one) at sportingbet deposited and
the money later from my bank reversed let...
because I could not prove them the opposite are now
both accounts have been closed permanently thank you pixxxr

Why can't you prove them wrong?
For a VISA booking to work at all you need:
First and last name of the holder
Card number
CVV

So you just ask them in which name the card was and what number it had. They MUST give this to you, because you have the right according to GPDR to retrieve your stored data. Already there it should be difficult for them, if you actually never had one or never paid with one.
If you have the data, you can contact VISA directly and confirm that the card is not available in the best case. Are by mail and / or phone max. 15 minutes effort

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MarcT22186
Expert

Sunmaker, can someone help me ?

26th Nov. 2019, at 04:20 am CET#7
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Tobi1995A wrote on 11/26/2019 at 03:00: But my account was funded, that's why I don't understand it.
Last Deposit at sunmaker was over 1 month ago.
Thank you all anyway already.

So did one go back or not?

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Tobi1995A

Sunmaker, can someone help me ?

26th Nov. 2019, at 06:37 am CET#8
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No, that's not why I don't understand it.

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MarcT22186
Expert

Sunmaker, can someone help me ?

26th Nov. 2019, at 07:01 am CET#9
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Tobi1995A wrote on 11/26/2019 06:37: No just not, that's why I don't understand it.

Well then it's almost simple:
https://www.klarna.com/de/kundenservice/

Report it, contact the support and specify "SM-TO5A-19-41". Ask what exactly is going on and on which day the chargeback should have taken place, with the date (including a day before and after) you pull an account statement from your online banking and submit it - with the note as a template to case "SM-TO5A-19-41" and note the image there was no chargeback from your account and that the block will be lifted immediately
This will happen within minutes. In the future you should avoid this provider. Sofort has always been a very questionable Provider since the takeover by Klarna has not become better. If possible take rather giropay or a wallet (Skrill, Neteller, muchbetter) which offers giropay as a bridge solution
Is still better than companies that besides the pure transaction book about you:

"The buyer transmits namely the online PIN of his bank account, which he normally strictly protects against access by strangers, and a TAN valid only for exactly one transaction to Sofort GmbH. After checking the account balance, Sofort GmbH executes the transfer to the merchant and immediately sends a transaction confirmation. In addition to the account balance, further data is retrieved from the payment service provider to check the account coverage, including the current account balance, the turnover, the credit line of the overdraft facility, the existence of other accounts, as well as their balances. This query is automated without the user being informed."

Now some will say, I have nothing to hide, it's not about what you have to hide, but what you can do with PIN + PIN everything. Both Klarna and Trustly are not legally subject to the same data protection requirements as financial institutions

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