The Czech Republic, of all places, is a bad example. Novomatic's lobbyists wreaked havoc there a long time ago and contaminated the casinos. There is now only this Provider with lousy payout ratios. (As in most of Eastern Europe, by the way)
German casinos are much better in terms of offer and Rtp.
From southern Germany, I would recommend Venice Ca Noghera (slot selection is almost as good as an American casino) and Casino Perla in Slovenia. Bregenz and the rest of Casinos Austria are also ok ✌️
Yes, I noticed in a documentary that Merkur was also represented in Serbia.
Oh well, as an Italian I might as well go to Venice
But you must not forget many do not even know what RTP means! The gambling addict mostly going by statistics with a migration background poorly integrated just understands the most necessary to be able to get by in DE but does not itch for any rules functions or RTP values
I don't mean that in a derogatory way or anything, but even if you were to write there that you get nothing for your money 99.9999% of the time it's simply gone, even then the target group would still play, firstly because the addiction kicks in, secondly because they don't understand a thing about what it says and thirdly because they simply have nothing else in their lives other than the €0.10 Book of Ra game all day long
That's exactly the point. The providers of course know that the vast majority don't really have a clue about RTP, volatility etc. and above all don't know anything better because they only play and have only played in German casinos.
There was recently a news article here about Böhmermann and his contribution on the subject of sports betting. Even though I don't like this guy and his show, I found the statement from Tipico's top management about their target group very interesting:
"Not born in Germany, low education level and rather low income".
This can definitely be applied to all providers with a German license and everyone who deposits money there should be aware of how they are really thought of as customers in these stores.
The perverse thing is also that an authority should actually be there to protect the ignorant players from such usury, but we really live in an upside-down world here nowadays...
Although the case here was resolved with the player and StarGames also wants to make improvements, I still think this is the perfect example of what a sensible (!) GlüStV should protect players from.
The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.
Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.
In my opinion, this is the exact opposite of responsible gaming.
DieWunderharke5000 wrote on 19.06.2024 at 09:33: The case here was resolved with the player and StarGames also wants to make improvements, but I still think this is the perfect example of what a sensible (!) GlüStV should protect players from.
The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.
Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.
In my opinion, this is the exact opposite of responsible gaming.
On the one hand, StarGames should be praised for taking care of the case, but at the same time it should also be criticized. i don't think €100 real money that you still have to wager is enough. XXLEONIDASXX was ultimately only able to pay out €50. 50/300€ is anything but customer-friendly or accommodating. I can also understand the TE accepting this. In his situation, he is trying to limit the damage - which is completely understandable.
But I can only agree with you. The player has zero protection here (which would be the actual purpose of the gambling contract). All the rules and the banning system are currently pointless and stupid. It's all so bad that it's not even worth revising. The current system would have to be completely scrapped and started from scratch.
As mrtorero wrote in another thread, you can clearly see how much influence certain companies have on the whole system. This has also led to the offer being subterranean.
Of course, StarGames is not responsible for the circumstances and the stupid rules. I can also understand the manager who defends the offers here. After all, it is his employer and also his job. But such offers are simply a rip-off. But the way I read it, they only improved certain points. The biggest outrage (wagering a bonus with real money) will probably remain.
DieWunderharke5000 wrote on 19.06.2024 at 09:33: The case here was resolved with the player and StarGames also wants to make improvements, but I still think this is the perfect example of what a sensible (!) GlüStV should protect players from.
The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.
Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.
In my opinion, this is the exact opposite of responsible gaming.
What do you expect in a country where illegal gamblers are prosecuted with disproportionate severity such as house searches, especially as the EU rules were simply fairer before regulation than they are now with
On the one hand, StarGames should be praised because they also took care of the case, but at the same time criticized. i think €100 real money that you still have to wager is too little. XXLEONIDASXX was ultimately only able to pay out €50. 50/300€ is anything but customer-friendly or accommodating. I can also understand the TE accepting this. In his situation, he is trying to limit the damage - which is completely understandable.
But the way I read it, they only improved certain points. The biggest outrage (wagering a bonus with real money) will probably remain.
1. In the case above, it wasn't a 50 euro payout instead of 300 euros, but a 50 euro payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be wagered with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.
2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.
1. In the case above, it wasn't 50 euros payout instead of 300 euros, but 50 euros payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be converted with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.
2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.
1. ) Arguing that the TE would not have managed the conversion is not acceptable. Theoretically, he could have converted the €10,000 in real money, but he didn't do it because it makes no sense. Let's be honest: as a private individual, would you consider such a bonus to be good?
For me, it's always €50/300 and that's because you lured the customer in with the actual bonus and this one promises €300 max. cashout. He had won 500€+ from the FS. Even if he had converted €200 from it, the €100 that you still have to wager is simply too little. I feel differently about goodwill, it should go towards the customer rather than the company.
The fact that it is in the terms and conditions may be correct, but as several users (XXLEONIDASXX and gamble1) have already written, this was not the case a few weeks ago. You don't get any notification that the T&Cs have been changed, nor do you really know what has been changed. With new Bonuses, I could understand if the player was told to look at the T&Cs first, but not with an existing bonus. If I use bonus A with condition XY for 2 years, then I expect the same conditions when I use it, unless I am informed about "adjustments"/changes. Sorry to write this so openly, but if you change the terms and conditions of a bonus so tacitly, then you can already speak of intent, because you are accepting that customers will fall for this bonus trap.
2.) Well, at least it's something, but it's still not satisfactory. I just can't accept that you have to convert a bonus with REAL MONEY.
1. In the case above, it wasn't 50 euros payout instead of 300 euros, but 50 euros payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be converted with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.
2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.
Despite everything, you are the very last thing on the German market
frapi07 wrote on 20.06.2024 at 10:53 am:
1. ) To argue that the TE would not have made the conversion is not acceptable. Theoretically, he could have converted the €10,000 into real money, but he didn't do it because it makes no sense. Let's be honest: as a private individual, would you consider such a bonus to be good?
For me, it's always €50/300 and that's because you lured the customer in with the actual bonus and this one promises €300 max. cashout. He had won 500€+ from the FS. Even if he had converted €200 from it, the €100 that you still have to wager is simply too little. I feel differently about goodwill, it should go towards the customer rather than the company.
The fact that it is in the terms and conditions may be correct, but as several users (XXLEONIDASXX and gamble1) have already written, this was not the case a few weeks ago. You don't get any notification that the T&Cs have been changed, nor do you really know what has been changed. With new Bonuses, I could understand if the player was told to look at the T&Cs first, but not with an existing bonus. If I use bonus A with condition XY for 2 years, then I expect the same conditions when I use it, unless I am informed about "adjustments"/changes. Sorry to write this so openly, but if you change the terms and conditions of a bonus so tacitly, then you can already speak of intent, because you are accepting that customers will fall for this bonus trap.
2.) Well, at least it's something, but it's still not satisfactory. I just can't accept that you have to convert a bonus with REAL MONEY.
1.) Maybe, but it's still the case that the TE didn't want to convert the bonus. Therefore, his final result was 0. Instead, we credited him with €100 real money (which he had to wager once). He could have used this to get €200. Landed on €50 and was able to cash this out. Still better than 0.
From our point of view, you are wrong here, because the goodwill went totally in the direction of the customer. We could have simply said: it's in the terms and conditions, we'll take your feedback on board and we'll change the promotion, but you won't get any compensation. Because legally speaking, we didn't have to do it. Therefore, the offer of €100 real money + 50 real money free spins is more than customer-friendly.
The terms and conditions for this promotion were brand new and have only been live since April with the new bonus system. It wasn't as you suggest that the terms and conditions had been the same for 2 years and then they were simply changed in the background.
2.) We don't understand what you are saying. Converting bonus with real money AND Bonus money is standard with all providers.
1.) Maybe, but it's still the case that the TE didn't want to convert the bonus. Therefore, his final score was 0. Instead, we credited him with €100 real money (he had to wager this once). He could have used this to get €200. Landed on €50 and was able to cash this out. Still better than 0.
From our point of view, you are wrong here, because the goodwill went totally in the direction of the customer. We could have simply said: it's in the terms and conditions, we'll take your feedback on board and we'll change the promotion, but you won't get any compensation. Because legally speaking, we didn't have to do it. Therefore, the offer of €100 real money + 50 real money free spins is more than customer-friendly.
The terms and conditions for this promotion were brand new and have only been live since April with the new bonus system. It was not as you suggest that the terms and conditions had been the same for 2 years and then they were simply changed in the background.
2.) We don't understand what you are saying. Converting bonus with real money AND Bonus money is standard for all providers.
Well, but that you let the Sunday promotion run for weeks under the conditions that you can also wager with the bonus and then simply change it to the detriment of the customer who is now suddenly only allowed to wager the bonus he has earned with real money, do you think that's the right approach? It seems more like you first lure the customer with better conditions and then suddenly change them from one week to the next to your advantage... Everyone knows that the customer doesn't read through the conditions every week for the same promotion and trusts that he can't expect a disadvantageous change so surreptitiously... even you...
You should definitely communicate this better and above all clearly to the customer in future. I would honestly feel like I was being taken for a ride.
That's what StarGames has done from the beginning with the lures, whether it was the payouts that were once almost instant or the Bonuses that only got worse instead of better, but then always claim the opposite xD And somehow talk their way out or spin it that they are so legal and reputable xD Just hide behind the license and use every shitty grayish loophole that the great licensors haven't really forbidden are also used to pull the money out of people's pockets even more or have to pay out almost nothing xD
hustlehoff wrote on 20.06.2024 at 14:03: That's what StarGames has done from the beginning with the lures, whether it was the payouts that were once almost instant or the Bonuses that only got worse instead of better, but then always claim the opposite xD And somehow talk themselves out of it or spin it that they are so legal and reputable xD Just hide behind the license and use every shitty grayuzpnen gaps that the great licensors have not really forbidden are also used to pull the money out of people's pockets even more or to have to pay out as good as nothing xD
Ne waited forever with my last one, then arrived at some point without anything being requested on documents
But the manager has already explained that some payouts are checked and processed again externally, there is no need to mumble around now, not everything is instant
But the Bonuses have actually gotten worse, it's actually all just Bonus money where the balance almost always drops to 0 quickly anyway. Where are the real money free spins? I must have overlooked them
STARGAMES scam AGBS!!!
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Yes, I noticed in a documentary that Merkur was also represented in Serbia.
Oh well, as an Italian I might as well go to Venice
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STARGAMES scam AGBS!!!
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That's exactly the point. The providers of course know that the vast majority don't really have a clue about RTP, volatility etc. and above all don't know anything better because they only play and have only played in German casinos.
There was recently a news article here about Böhmermann and his contribution on the subject of sports betting. Even though I don't like this guy and his show, I found the statement from Tipico's top management about their target group very interesting:
"Not born in Germany, low education level and rather low income".
This can definitely be applied to all providers with a German license and everyone who deposits money there should be aware of how they are really thought of as customers in these stores.
The perverse thing is also that an authority should actually be there to protect the ignorant players from such usury, but we really live in an upside-down world here nowadays...
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STARGAMES scam AGBS!!!
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XXLEONIDASXX
The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.
Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.
In my opinion, this is the exact opposite of responsible gaming.
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STARGAMES scam AGBS!!!
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On the one hand, StarGames should be praised for taking care of the case, but at the same time it should also be criticized. i don't think €100 real money that you still have to wager is enough. XXLEONIDASXX was ultimately only able to pay out €50. 50/300€ is anything but customer-friendly or accommodating. I can also understand the TE accepting this. In his situation, he is trying to limit the damage - which is completely understandable.
But I can only agree with you. The player has zero protection here (which would be the actual purpose of the gambling contract). All the rules and the banning system are currently pointless and stupid. It's all so bad that it's not even worth revising. The current system would have to be completely scrapped and started from scratch.
As mrtorero wrote in another thread, you can clearly see how much influence certain companies have on the whole system. This has also led to the offer being subterranean.
Of course, StarGames is not responsible for the circumstances and the stupid rules. I can also understand the manager who defends the offers here. After all, it is his employer and also his job. But such offers are simply a rip-off. But the way I read it, they only improved certain points. The biggest outrage (wagering a bonus with real money) will probably remain.
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STARGAMES scam AGBS!!!
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What do you expect in a country where illegal gamblers are prosecuted with disproportionate severity such as house searches, especially as the EU rules were simply fairer before regulation than they are now with
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STARGAMES scam AGBS!!!
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1. In the case above, it wasn't a 50 euro payout instead of 300 euros, but a 50 euro payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be wagered with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.
2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.
This post has been translated automatically
STARGAMES scam AGBS!!!
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1. ) Arguing that the TE would not have managed the conversion is not acceptable. Theoretically, he could have converted the €10,000 in real money, but he didn't do it because it makes no sense. Let's be honest: as a private individual, would you consider such a bonus to be good?
For me, it's always €50/300 and that's because you lured the customer in with the actual bonus and this one promises €300 max. cashout. He had won 500€+ from the FS. Even if he had converted €200 from it, the €100 that you still have to wager is simply too little. I feel differently about goodwill, it should go towards the customer rather than the company.
The fact that it is in the terms and conditions may be correct, but as several users (XXLEONIDASXX and gamble1) have already written, this was not the case a few weeks ago. You don't get any notification that the T&Cs have been changed, nor do you really know what has been changed. With new Bonuses, I could understand if the player was told to look at the T&Cs first, but not with an existing bonus. If I use bonus A with condition XY for 2 years, then I expect the same conditions when I use it, unless I am informed about "adjustments"/changes. Sorry to write this so openly, but if you change the terms and conditions of a bonus so tacitly, then you can already speak of intent, because you are accepting that customers will fall for this bonus trap.
2.) Well, at least it's something, but it's still not satisfactory. I just can't accept that you have to convert a bonus with REAL MONEY.
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STARGAMES scam AGBS!!!
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Despite everything, you are the very last thing on the German market
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STARGAMES scam AGBS!!!
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1.) Maybe, but it's still the case that the TE didn't want to convert the bonus. Therefore, his final result was 0. Instead, we credited him with €100 real money (which he had to wager once). He could have used this to get €200. Landed on €50 and was able to cash this out. Still better than 0.
From our point of view, you are wrong here, because the goodwill went totally in the direction of the customer. We could have simply said: it's in the terms and conditions, we'll take your feedback on board and we'll change the promotion, but you won't get any compensation. Because legally speaking, we didn't have to do it. Therefore, the offer of €100 real money + 50 real money free spins is more than customer-friendly.
The terms and conditions for this promotion were brand new and have only been live since April with the new bonus system. It wasn't as you suggest that the terms and conditions had been the same for 2 years and then they were simply changed in the background.
2.) We don't understand what you are saying. Converting bonus with real money AND Bonus money is standard with all providers.
This post has been translated automatically
STARGAMES scam AGBS!!!
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Well, but that you let the Sunday promotion run for weeks under the conditions that you can also wager with the bonus and then simply change it to the detriment of the customer who is now suddenly only allowed to wager the bonus he has earned with real money, do you think that's the right approach? It seems more like you first lure the customer with better conditions and then suddenly change them from one week to the next to your advantage... Everyone knows that the customer doesn't read through the conditions every week for the same promotion and trusts that he can't expect a disadvantageous change so surreptitiously... even you...
You should definitely communicate this better and above all clearly to the customer in future. I would honestly feel like I was being taken for a ride.
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STARGAMES scam AGBS!!!
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STARGAMES scam AGBS!!!
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But the payouts are still just as fast
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STARGAMES scam AGBS!!!
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Ne waited forever with my last one, then came at some point without iwas asked for documents
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STARGAMES scam AGBS!!!
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funny when I did the Sunday bonus a few days ago for the test I had 30 € plus was there after 10 seconds
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STARGAMES scam AGBS!!!
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But the manager has already explained that some payouts are checked and processed again externally, there is no need to mumble around now, not everything is instant
But the Bonuses have actually gotten worse, it's actually all just Bonus money where the balance almost always drops to 0 quickly anyway. Where are the real money free spins? I must have overlooked them
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