Online Casinos in general: STARGAMES scam AGBS!!! (Page 7)

mtorero wrote on 18.06.2024 at 22:24:

The Czech Republic, of all places, is a bad example. Novomatic's lobbyists wreaked havoc there a long time ago and contaminated the casinos. There is now only this Provider with lousy payout ratios. (As in most of Eastern Europe, by the way)

German casinos are much better in terms of offer and Rtp.
From southern Germany, I would recommend Venice Ca Noghera (slot selection is almost as good as an American casino) and Casino Perla in Slovenia. Bregenz and the rest of Casinos Austria are also ok ✌️

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gamble1 wrote on 18.06.2024 at 20:40:

But you must not forget many do not even know what RTP means! The gambling addict mostly going by statistics with a migration background poorly integrated just understands the most necessary to be able to get by in DE but does not itch for any rules functions or RTP values


I don't mean that in a derogatory way or anything, but even if you were to write there that you get nothing for your money 99.9999% of the time it's simply gone, even then the target group would still play, firstly because the addiction kicks in, secondly because they don't understand a thing about what it says and thirdly because they simply have nothing else in their lives other than the €0.10 Book of Ra game all day long

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DieWunderharke5000 wrote on 19.06.2024 at 09:33: The case here was resolved with the player and StarGames also wants to make improvements, but I still think this is the perfect example of what a sensible (!) GlüStV should protect players from.


The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.

Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.

In my opinion, this is the exact opposite of responsible gaming.

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DieWunderharke5000 wrote on 19.06.2024 at 09:33: The case here was resolved with the player and StarGames also wants to make improvements, but I still think this is the perfect example of what a sensible (!) GlüStV should protect players from.


The player is tempted here with a free offer to Deposit much more money than he actually wanted. Always keeping in mind "I still have the 300 after unlocking." Once you have deposited and lost €500, the spiral continues and we all know that many people find it difficult to pull the ripcord.

Of course, you CAN win, but with an RTP of <90%, you're more likely to end up with -1000 than a win.

In my opinion, this is the exact opposite of responsible gaming.

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frapi07 wrote on June 19, 2024 at 11:05 am:

On the one hand, StarGames should be praised because they also took care of the case, but at the same time criticized. i think €100 real money that you still have to wager is too little. XXLEONIDASXX was ultimately only able to pay out €50. 50/300€ is anything but customer-friendly or accommodating. I can also understand the TE accepting this. In his situation, he is trying to limit the damage - which is completely understandable.

But the way I read it, they only improved certain points. The biggest outrage (wagering a bonus with real money) will probably remain.

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StarGames_Official wrote on 20.06.2024 09:37:

1. In the case above, it wasn't 50 euros payout instead of 300 euros, but 50 euros payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be converted with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.


2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.

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StarGames_Official wrote on 20.06.2024 09:37:

1. In the case above, it wasn't 50 euros payout instead of 300 euros, but 50 euros payout instead of nothing. The terms and conditions of the promotion clearly stated that it only had to be converted with real money, and the TE also made it known that he would/could not meet the conversion criteria. Which is understandable, they were very high, which is why we credited something as a gesture of goodwill. But as I said, it wasn't 50 instead of 300, but 50 instead of 0.


2. The Sunday Classics have been adjusted. From Sunday, the rewards can be converted with real money and Bonus money at the same time.

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frapi07 wrote on 20.06.2024 at 10:53 am:
1. ) To argue that the TE would not have made the conversion is not acceptable. Theoretically, he could have converted the €10,000 into real money, but he didn't do it because it makes no sense. Let's be honest: as a private individual, would you consider such a bonus to be good?

For me, it's always €50/300 and that's because you lured the customer in with the actual bonus and this one promises €300 max. cashout. He had won 500€+ from the FS. Even if he had converted €200 from it, the €100 that you still have to wager is simply too little. I feel differently about goodwill, it should go towards the customer rather than the company.

The fact that it is in the terms and conditions may be correct, but as several users (XXLEONIDASXX and gamble1) have already written, this was not the case a few weeks ago. You don't get any notification that the T&Cs have been changed, nor do you really know what has been changed. With new Bonuses, I could understand if the player was told to look at the T&Cs first, but not with an existing bonus. If I use bonus A with condition XY for 2 years, then I expect the same conditions when I use it, unless I am informed about "adjustments"/changes. Sorry to write this so openly, but if you change the terms and conditions of a bonus so tacitly, then you can already speak of intent, because you are accepting that customers will fall for this bonus trap.


2.) Well, at least it's something, but it's still not satisfactory. I just can't accept that you have to convert a bonus with REAL MONEY.

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StarGames_Official wrote on 20.06.2024 13:33:

1.) Maybe, but it's still the case that the TE didn't want to convert the bonus. Therefore, his final score was 0. Instead, we credited him with €100 real money (he had to wager this once). He could have used this to get €200. Landed on €50 and was able to cash this out. Still better than 0.

From our point of view, you are wrong here, because the goodwill went totally in the direction of the customer. We could have simply said: it's in the terms and conditions, we'll take your feedback on board and we'll change the promotion, but you won't get any compensation. Because legally speaking, we didn't have to do it. Therefore, the offer of €100 real money + 50 real money free spins is more than customer-friendly.


The terms and conditions for this promotion were brand new and have only been live since April with the new bonus system. It was not as you suggest that the terms and conditions had been the same for 2 years and then they were simply changed in the background.

2.) We don't understand what you are saying. Converting bonus with real money AND Bonus money is standard for all providers.

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hustlehoff wrote on 20.06.2024 at 14:03: That's what StarGames has done from the beginning with the lures, whether it was the payouts that were once almost instant or the Bonuses that only got worse instead of better, but then always claim the opposite xD And somehow talk themselves out of it or spin it that they are so legal and reputable xD Just hide behind the license and use every shitty grayuzpnen gaps that the great licensors have not really forbidden are also used to pull the money out of people's pockets even more or to have to pay out as good as nothing xD

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gamble1 wrote on 20.06.2024 at 14:06:

But the payouts are still just as fast

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hustlehoff wrote on 20.06.2024 at 14:07:

Ne waited forever with my last one, then arrived at some point without anything being requested on documents

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hustlehoff wrote on 20.06.2024 at 14:07:

Ne waited forever with my last one, then arrived at some point without anything being requested on documents

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