T0uchTheSky wrote on 21.06.2024 at 16:01:
Of course your example with the 1x repositioning has the same condition as Leon's. That's not what I meant, of course. As I said, it was only about the term "EchtGeld".
Anyone who receives chips from a casino, for example, and is told that they have to wager the chips once, then everyone knows that it is not real money and that they can withdraw the money immediately.
But if a casino tells you that you can get 100 euros in real money, then everyone would think that they could withdraw the money immediately.
And of course FreeBets is not real money and is not referred to as real money, so I would say that everyone knows that they cannot withdraw the money immediately. It's simply called "FreeBets", which translates roughly as "free bets".
Many casinos give me free spins almost every week, where the wins are real money and nothing has to be wagered, not even once. Of course there is Max Cashout, but as I said, you don't have to wager anything.
Of course, a casino can attach a condition to a gift, but as I said, then it should not call this money real money, but Bonus money, then everyone knows that the bonus must first be wagered,
In addition, this is a compensation to Leon and it is not a normal "gift", as someone has received with a depositor. Maybe the DE license prohibits giving away real money to customers without turnover? ! Who knows, haha...
p.s. that it works better with bonus money than real money is all nonsense, take a look at Leon's winning pictures, they mostly come from the Casino Winz, you can actually only play with real money^^
If the terminology bothers you: we clearly informed Leonidas in our Communicator chat that the 100 euros must be wagered once. He has confirmed our offer. So no one can say that it was unclear what the offer was.
We call it real money because it only has to be wagered once and it actually ends up in the customer's real money wallet. There are no time limits, no max. Cashout, no games where it would not be playable, or anything else. The only thing that applies is what would apply to a depositor, and that is real money.
If the terminology bothers you: we clearly informed Leonidas in our Communicator chat that the 100 euros must be wagered once. He has confirmed our offer. So no one can say that it was unclear what the offer was.
We call it real money because it only has to be wagered once and it actually ends up in the customer's real money wallet. There are no time limits, no max. Cashout, no games where it would not be playable, or anything else. The only thing that applies is what would apply to a depositor, and that is real money.
We hope that this has been clarified.
Um...to be honest I thought I could withdraw the €100 directly and then never Deposit with you...that I have to wager this €100 real money again as a "gesture of goodwill" was not mentioned in any way.
Here is your message via Communicator:
Hello, thank you for the message. As we wrote in the forum: this is not a technical or other error. We would still like to offer you 100 euros real money and 50 real money free spins for the inconvenience. OK for you? If so, we would credit this today. That would be the end of the matter from our side. Thank you for your feedback.
Where does it say anything about setting 1x?
Well, we don't need to continue these discussions. I made my own picture and I was the fool to gamble so much money with you. So my mistake 😉
Um...to be honest I thought I could pay out the 100€ directly and then niewiedee Deposit with you...that I have to bet this 100€ real money again out of "goodwill" was not mentioned in any way.
Here is your message via Communicator:
Hello, thank you for the message. As we wrote in the forum: this is not a technical or other error. We would still like to offer you 100 euros real money and 50 real money free spins for the inconvenience. OK for you? If so, we would credit this today. That would be the end of the matter from our side. Thank you for your feedback.
Where does it say anything about setting 1x?
Well, we don't need to continue these discussions. I made my own picture and I was the fool to gamble so much money with you. So my mistake 😉
Yes, you're right, our mistake. That was a discussion with another player. Sorry for the misunderstanding.
Real money credits are always tied to the one-time wagering requirement. Unless it is a credit due to an exceeded limit in special cases, or similar.
hustlehoff wrote on 21.06.2024 at 14:32: Achso since I haven't deposited there since March after the promotion there are no longer the freespins that you got once a month by random email, now only these are given and they are given emails ... unsubscribed from the newsletter for now.
On April 24th of this year was my last depositor with a 10, last month I was still credited with these "Auf die Sprünge helfen" free spins and even managed to make my win lower than the bet 😂
15 free spins with a 40 cent bet and a dry 20 cent win, that's really brutal 🤔
StarGames_Official wrote on 20.06.2024 at 17:18:
The statement is that this bonus conversion criterion is now clearly listed on the "My Bonuses" page for all active and inactive bonuses. So it is transparent.
We have said that the new bonus system is much more flexible than the old one. Therefore, the conditions can be different not only per campaign, but also per player. Now, however, all important conversion criteria are displayed transparently on the "My bonuses" page. We can change conditions, but you don't always have to read the terms and conditions because the criteria are displayed there in the table.
That's where it starts, why this two-tier society?
Every customer should be good for you, even if the player has only made a one-off depositor, your company lives from every single one of them.
As a "supposedly good" customer who has deposited at least €8,000 with you, I feel the full force of your appreciation every Wednesday.
There shouldn't even be any discussions about goodwill.
You have so many players depositing with you, simply credit something without any Wagering requirements 🤷♂️
You can afford it 😉
That's where it starts, why this two-tier society?
Every customer should be good for you, even if the player has only made a one-time depositor, your company lives from each individual.
As a "supposedly good" customer who has deposited at least €8,000 with you, I feel the full force of your appreciation every Wednesday.
When it comes to goodwill, there should not even be any discussions.
You have so many players depositing with you, simply credit something without any Wagering requirements 🤷♂️
You can afford it 😉
I didn't want to go into this any further, but I can only agree with you.
This shouldn't happen in general, especially not if the company has made a mistake that has put the customer at an extreme disadvantage.
This is also why I wrote that I always make sure that the customer always gets at least +- 0 or even benefits from goodwill offers, regardless of how high the customer's turnover is. You can do this when awarding Bonuses, but certainly not when the company makes mistakes.
In addition, the whole thing has been deliberately downplayed here.
In the private message, it was written that they had not made a mistake and that they were accommodating the customer with the goodwill offer.
However, it is important to know that a change to the GTC requires the customer's consent. There are already countless rulings on this.
To summarize: tacit change clauses in the T&Cs are illegal and StarGames knows this, which is why they reacted very quickly and rectified this quickly. The perfidious thing is that they see themselves in the right and insist on the T&Cs.
In the end, I was right somewhere. The customer only accepted the offer in order to limit the damage. I don't know if the customer would have made a different decision if they had been given much better compensation. This is speculation that I don't want to go into. However, this case is freely available on the internet. You can google StarGames and you will find this thread, among others. This thread is currently a bad advertisement for StarGames. You can easily read how you are treated as a customer, that the company is not aware of any fault in many (not all) aspects or how you are disadvantaged. It doesn't matter whether there was a misunderstanding or not - the fact that all you got was "Oh sorry, we made a mistake and thought we had informed you about the conditions" is an indictment!
frapi07 wrote on 22.06.2024 at 08:04:
I didn't want to go into this any further, but I can only agree with you.
Something like this should generally not happen, especially not if the company has made a mistake that has put the customer at an extreme disadvantage.
This is also why I wrote that I always make sure that the customer always gets at least +- 0 or even benefits from goodwill offers, regardless of how high the customer's turnover is. You can do this when awarding Bonuses, but certainly not when the company makes mistakes.
In addition, the whole thing has been deliberately downplayed here.
In the private message, it was written that they had not made a mistake and that they were accommodating the customer with the goodwill offer.
However, it is important to know that a change to the GTC requires the customer's consent. There are already countless rulings on this.
To summarize: tacit change clauses in the T&Cs are illegal and StarGames knows this, which is why they reacted very quickly and rectified this quickly. The perfidious thing is that they see themselves in the right and insist on the T&Cs.
In the end, I was right somewhere. The customer only accepted the offer in order to limit the damage. I don't know if the customer would have made a different decision if they had been given much better compensation. This is speculation that I don't want to go into. However, this case is freely available on the internet. You can google StarGames and you will find this thread, among others. This thread is currently a bad advertisement for StarGames. You can easily read how you are treated as a customer, that the company is not aware of any fault in many (not all) aspects or how you are disadvantaged. It doesn't matter whether there was a misunderstanding or not - the fact that all you got was "Oh sorry, we made a mistake and thought we had informed you about the conditions" is an indictment!
Exactly, a few days ago I touched on the subject of the changed conditions.
Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of you and can read exactly what you can expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.
You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡
I had a case with Maneki 2 months ago when my VIP manager told me that 150€ in depositors per month was still too little to ask for VIP games every 14 days without turnover.
Although in every mail after the crediting it says exactly that I should ask from time to time.
At the very beginning of the VIP status even €75 without Wagering requirements!
If the amount deposited is less each month, you even get told about it and are then annoyed when you ask for spins 😂
But they don't even think about the fact that you have another life and obligations outside the casino!
They also think that you only live for gambling.
Exactly, a few days ago I scratched the topic with the changed conditions.
Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of your nose and can read exactly what to expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.
You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡
The difference now is that the casinos (like StarGames) are now legal. They used to be halfway legal and could get away with a lot, but that's no longer the case. In this case, the company could even be warned for inadmissible general terms and conditions / GTC clauses / general terms and conditions.
"Subsequent amendment of GTC
If a retailer or service Provider wants to change their terms and conditions after the contract has been concluded, they must inform the customer of this in particular. For example, they can highlight the amended passages in bold in a letter. The amendment is only effective if the customer agrees to it." (Source: The small print: Don't let yourself be tricked by the terms and conditions | Verbraucherzentrale.de )
Even if StarGames is based in Malta, it is still the case that StarGames must apply German law in the GTCs, as contracts between a business and a consumer must be governed by the law of the country in which the consumer has their habitual residence (in this case, Germany).
You could also report this to the GGL (you can do this on the official GGL website under "Report infringement/complaints") and I can't say what they will do with the report. Nevertheless, I am sure that we have not only increased Player protection with the gambling agreement, but also consumer protection.
This discussion is really sad, but also important. Customers (players) are now not really treated like customers. Some time ago, you used to get gifts and, on request, free spins or bonuses. I even got a trip to NY as a gift.... Good depositors were treated really well. Today it's all about making a quick profit for the casinos...because there are too many of them and the competition has become so fierce. Everyone is setting up a casino and wants a slice of the pie...and now the state too. But it would be so simple. The market decides. If casinos stood out with their seriousness, customer friendliness, good RTPs and fast payouts, the bad ones would be pushed out of the market... You can see from some of them where everyone likes to play
Exactly, a few days ago I scratched the topic with the changed conditions.
Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of your nose and can read exactly what to expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.
You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡
When it comes to terms and conditions, there are even an extremely large number of judgments and for a while there was even a debate as to whether terms and conditions are valid at all if a customer can only read them after the purchase, for example in the case of a game download, but everyone agrees on one thing:
According to § 307 para. 1 BGB (German Civil Code), GTCs must be formulated clearly and comprehensibly. Changes to the GTC must therefore be comprehensible to the customer.
The customer must be informed of changes in good time. What is considered "in good time" depends on the circumstances of the individual case, but the customer should be given sufficient time to take note of the changes and react to them if necessary.
In many cases, the customer has a right of objection. This means that they can reject the amended GTC and, if necessary, continue the contract under the old conditions. If the company does not accept this, the customer can terminate the contract without notice.
T&Cs may contain clauses that reserve or provide for changes to the T&Cs. However, these must be clear and unambiguous and may not unreasonably disadvantage the customer (Section 308 BGB).
Overall, it is therefore not permitted to unilaterally amend GTCs in Germany without informing the customer. Such a change would be legally invalid if the customer was not informed in good time or was not granted a right of objection.
It is precisely for this reason that GTCs are not mandatory, but if you use GTCs, you extend the legal framework in order to further deepen your own terms and conditions. If you make mistakes, however, you also run the Risk of warnings if there are errors in the GTCs, these are invalid in any case and the legal conditions will step in there
Doesn't matter here, but just to shed a little more light on the subject of GUTS in any case, simply changing them is not possible and could even go so far as to say that the customer would be entitled to a reset to the old, unamended GUTS, which in this case would mean booking the amount again and having it converted with Bonus money under the old conditions because he did not agree to the new GUTS or did not have enough time to confirm them or did not even know about the change
In addition, you cannot expect the customer to check the terms and conditions for changes every day, so it would be useful and safe to display a simple pop-up when logging in if changes have been made
So if you would take a lawyer you would get away with it 99% of the time, but you would also be if you had warned BingBong back then because they called themselves the best online casino 20xx in Google because the name casino and the supposed choice where it never happened are competitive disadvantages but the question is always worth the shit and is it worth it?
Funnily enough, in my opinion, it wouldn't have needed any information at all if they had simply put it in the bonus conditions, but as soon as you put terms and conditions in front of it, it becomes difficult, especially since there isn't even any information on it like a date where a change was made and it is clearly called "terms and conditions" and it is clearly written in bold letters above it
Yes, DE and its petty interpretation of everything is the country where companies have no fun haha
gamble1 wrote on 22.06.2024 at 17:35:
With terms and conditions there are even extremely many judgments on for a time it was even discussed whether terms and conditions are valid at all if a customer can only read them after the purchase, e.g. in the case of a game download, but everyone agrees on one thing:
According to § 307 para. 1 BGB (German Civil Code), GTCs must be formulated clearly and comprehensibly. Changes to the GTC must therefore be comprehensible to the customer.
The customer must be informed of changes in good time. What is considered "in good time" depends on the circumstances of the individual case, but the customer should be given sufficient time to take note of the changes and react to them if necessary.
In many cases, the customer has a right of objection. This means that they can reject the amended GTC and, if necessary, continue the contract under the old conditions. If the company does not accept this, the customer can terminate the contract without notice.
T&Cs may contain clauses that reserve or provide for changes to the T&Cs. However, these must be clear and unambiguous and may not unreasonably disadvantage the customer (Section 308 BGB).
Overall, it is therefore not permitted to unilaterally amend GTCs in Germany without informing the customer. Such a change would be legally invalid if the customer was not informed in good time or was not granted a right of objection.
It is precisely for this reason that GTCs are not mandatory, but if you use GTCs, you extend the legal framework in order to further deepen your own terms and conditions. If you make mistakes, however, you also run the Risk of warnings if there are errors in the GTCs, these are invalid in any case and the legal conditions will step in there
Doesn't matter here, but just to shed a little more light on the subject of GUTS in any case, simply changing them is not possible and could even go so far as to say that the customer would be entitled to a reset to the old, unamended GUTS, which in this case would mean booking the amount again and having it converted with Bonus money under the old conditions because he did not agree to the new GUTS or did not have enough time to confirm them or did not even know about the change
In addition, you cannot expect the customer to check the terms and conditions for changes every day, so it would be useful and safe to display a simple pop-up when logging in if changes have been made
So if you would take a lawyer you would get away with it 99% of the time, but you would also be if you had warned BingBong back then because they called themselves the best online casino 20xx in Google because the name casino and the supposed choice where it never happened are competitive disadvantages but the question is always worth the shit and is it worth it?
Funnily enough, in my opinion, it wouldn't have needed any information at all if they had simply put it in the bonus conditions, but as soon as you put terms and conditions in front of it, it becomes difficult, especially since there isn't even any information on it like a date where a change was made and it is clearly called "Bonus terms and Conditions" in your case
Correct and you also have to mention one more thing: all of this only concerns the civil law claim (everything that is laid down in the BGB is civil law). In addition, there is what I mentioned: you can report it to the GGL and who knows what they are like. Anything is possible here, from penalties/sanctions to the revocation of the license.
I would be interested in the opinion of StarGames^^
STARGAMES scam AGBS!!!
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If the terminology bothers you: we clearly informed Leonidas in our Communicator chat that the 100 euros must be wagered once. He has confirmed our offer. So no one can say that it was unclear what the offer was.
We call it real money because it only has to be wagered once and it actually ends up in the customer's real money wallet. There are no time limits, no max. Cashout, no games where it would not be playable, or anything else. The only thing that applies is what would apply to a depositor, and that is real money.
We hope that this has been clarified.
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STARGAMES scam AGBS!!!
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Well...how many spins have I already made with you and the RTP is nowhere near 80 or 90%..but never mind for the future 😉
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STARGAMES scam AGBS!!!
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Marieangels
Um...to be honest I thought I could withdraw the €100 directly and then never Deposit with you...that I have to wager this €100 real money again as a "gesture of goodwill" was not mentioned in any way.
Here is your message via Communicator:
Hello, thank you for the message. As we wrote in the forum: this is not a technical or other error. We would still like to offer you 100 euros real money and 50 real money free spins for the inconvenience. OK for you? If so, we would credit this today. That would be the end of the matter from our side. Thank you for your feedback.
Where does it say anything about setting 1x?
Well, we don't need to continue these discussions. I made my own picture and I was the fool to gamble so much money with you. So my mistake 😉
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STARGAMES scam AGBS!!!
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Malganes, 
RebellYell, 
x00NY
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Yes, you're right, our mistake. That was a discussion with another player. Sorry for the misunderstanding.
Real money credits are always tied to the one-time wagering requirement. Unless it is a credit due to an exceeded limit in special cases, or similar.
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STARGAMES scam AGBS!!!
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is just a good customer
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STARGAMES scam AGBS!!!
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On April 24th of this year was my last depositor with a 10, last month I was still credited with these "Auf die Sprünge helfen" free spins and even managed to make my win lower than the bet 😂
15 free spins with a 40 cent bet and a dry 20 cent win, that's really brutal 🤔
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STARGAMES scam AGBS!!!
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bigbig, 
gagapapamama
That's where it starts, why this two-tier society?
Every customer should be good for you, even if the player has only made a one-off depositor, your company lives from every single one of them.
As a "supposedly good" customer who has deposited at least €8,000 with you, I feel the full force of your appreciation every Wednesday.
There shouldn't even be any discussions about goodwill.
You have so many players depositing with you, simply credit something without any Wagering requirements 🤷♂️
You can afford it 😉
This post has been translated automatically
STARGAMES scam AGBS!!!
Liked this post:
Daniel1988, 
XXLEONIDASXX
I didn't want to go into this any further, but I can only agree with you.
This shouldn't happen in general, especially not if the company has made a mistake that has put the customer at an extreme disadvantage.
This is also why I wrote that I always make sure that the customer always gets at least +- 0 or even benefits from goodwill offers, regardless of how high the customer's turnover is. You can do this when awarding Bonuses, but certainly not when the company makes mistakes.
In addition, the whole thing has been deliberately downplayed here.
In the private message, it was written that they had not made a mistake and that they were accommodating the customer with the goodwill offer.
However, it is important to know that a change to the GTC requires the customer's consent. There are already countless rulings on this.
To summarize: tacit change clauses in the T&Cs are illegal and StarGames knows this, which is why they reacted very quickly and rectified this quickly. The perfidious thing is that they see themselves in the right and insist on the T&Cs.
In the end, I was right somewhere. The customer only accepted the offer in order to limit the damage. I don't know if the customer would have made a different decision if they had been given much better compensation. This is speculation that I don't want to go into. However, this case is freely available on the internet. You can google StarGames and you will find this thread, among others. This thread is currently a bad advertisement for StarGames. You can easily read how you are treated as a customer, that the company is not aware of any fault in many (not all) aspects or how you are disadvantaged. It doesn't matter whether there was a misunderstanding or not - the fact that all you got was "Oh sorry, we made a mistake and thought we had informed you about the conditions" is an indictment!
This post has been translated automatically
STARGAMES scam AGBS!!!
Liked this post:
bigbig
Exactly, a few days ago I touched on the subject of the changed conditions.
Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of you and can read exactly what you can expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.
You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡
This post has been translated automatically
STARGAMES scam AGBS!!!
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bigbig
Although in every mail after the crediting it says exactly that I should ask from time to time.
At the very beginning of the VIP status even €75 without Wagering requirements!
If the amount deposited is less each month, you even get told about it and are then annoyed when you ask for spins 😂
But they don't even think about the fact that you have another life and obligations outside the casino!
They also think that you only live for gambling.
This post has been translated automatically
STARGAMES scam AGBS!!!
Liked this post:
bigbig
The difference now is that the casinos (like StarGames) are now legal. They used to be halfway legal and could get away with a lot, but that's no longer the case. In this case, the company could even be warned for inadmissible general terms and conditions / GTC clauses / general terms and conditions.
"Subsequent amendment of GTC
If a retailer or service Provider wants to change their terms and conditions after the contract has been concluded, they must inform the customer of this in particular. For example, they can highlight the amended passages in bold in a letter. The amendment is only effective if the customer agrees to it." (Source: The small print: Don't let yourself be tricked by the terms and conditions | Verbraucherzentrale.de )
Even if StarGames is based in Malta, it is still the case that StarGames must apply German law in the GTCs, as contracts between a business and a consumer must be governed by the law of the country in which the consumer has their habitual residence (in this case, Germany).
You could also report this to the GGL (you can do this on the official GGL website under "Report infringement/complaints") and I can't say what they will do with the report. Nevertheless, I am sure that we have not only increased Player protection with the gambling agreement, but also consumer protection.
This post has been translated automatically
STARGAMES scam AGBS!!!
Liked this post:
bigbig, 
XXLEONIDASXX
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STARGAMES scam AGBS!!!
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frapi07
When it comes to terms and conditions, there are even an extremely large number of judgments and for a while there was even a debate as to whether terms and conditions are valid at all if a customer can only read them after the purchase, for example in the case of a game download, but everyone agrees on one thing:
According to § 307 para. 1 BGB (German Civil Code), GTCs must be formulated clearly and comprehensibly. Changes to the GTC must therefore be comprehensible to the customer.
The customer must be informed of changes in good time. What is considered "in good time" depends on the circumstances of the individual case, but the customer should be given sufficient time to take note of the changes and react to them if necessary.
In many cases, the customer has a right of objection. This means that they can reject the amended GTC and, if necessary, continue the contract under the old conditions. If the company does not accept this, the customer can terminate the contract without notice.
T&Cs may contain clauses that reserve or provide for changes to the T&Cs. However, these must be clear and unambiguous and may not unreasonably disadvantage the customer (Section 308 BGB).
Overall, it is therefore not permitted to unilaterally amend GTCs in Germany without informing the customer. Such a change would be legally invalid if the customer was not informed in good time or was not granted a right of objection.
It is precisely for this reason that GTCs are not mandatory, but if you use GTCs, you extend the legal framework in order to further deepen your own terms and conditions. If you make mistakes, however, you also run the Risk of warnings if there are errors in the GTCs, these are invalid in any case and the legal conditions will step in there
Doesn't matter here, but just to shed a little more light on the subject of GUTS in any case, simply changing them is not possible and could even go so far as to say that the customer would be entitled to a reset to the old, unamended GUTS, which in this case would mean booking the amount again and having it converted with Bonus money under the old conditions because he did not agree to the new GUTS or did not have enough time to confirm them or did not even know about the change
In addition, you cannot expect the customer to check the terms and conditions for changes every day, so it would be useful and safe to display a simple pop-up when logging in if changes have been made
So if you would take a lawyer you would get away with it 99% of the time, but you would also be if you had warned BingBong back then because they called themselves the best online casino 20xx in Google because the name casino and the supposed choice where it never happened are competitive disadvantages but the question is always worth the shit and is it worth it?
Funnily enough, in my opinion, it wouldn't have needed any information at all if they had simply put it in the bonus conditions, but as soon as you put terms and conditions in front of it, it becomes difficult, especially since there isn't even any information on it like a date where a change was made and it is clearly called "terms and conditions" and it is clearly written in bold letters above it
Yes, DE and its petty interpretation of everything is the country where companies have no fun haha
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STARGAMES scam AGBS!!!
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Correct and you also have to mention one more thing: all of this only concerns the civil law claim (everything that is laid down in the BGB is civil law). In addition, there is what I mentioned: you can report it to the GGL and who knows what they are like. Anything is possible here, from penalties/sanctions to the revocation of the license.
I would be interested in the opinion of StarGames^^
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