Online Casinos in general: STARGAMES scam AGBS!!! (Page 10)

T0uchTheSky wrote on 21.06.2024 at 16:01:
Of course your example with the 1x repositioning has the same condition as Leon's. That's not what I meant, of course. As I said, it was only about the term "EchtGeld".

Anyone who receives chips from a casino, for example, and is told that they have to wager the chips once, then everyone knows that it is not real money and that they can withdraw the money immediately.

But if a casino tells you that you can get 100 euros in real money, then everyone would think that they could withdraw the money immediately.

And of course FreeBets is not real money and is not referred to as real money, so I would say that everyone knows that they cannot withdraw the money immediately. It's simply called "FreeBets", which translates roughly as "free bets".

Many casinos give me free spins almost every week, where the wins are real money and nothing has to be wagered, not even once. Of course there is Max Cashout, but as I said, you don't have to wager anything.


Of course, a casino can attach a condition to a gift, but as I said, then it should not call this money real money, but Bonus money, then everyone knows that the bonus must first be wagered,

In addition, this is a compensation to Leon and it is not a normal "gift", as someone has received with a depositor. Maybe the DE license prohibits giving away real money to customers without turnover? ! Who knows, haha...


p.s. that it works better with bonus money than real money is all nonsense, take a look at Leon's winning pictures, they mostly come from the Casino Winz, you can actually only play with real money^^

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XXLEONIDASXX wrote on 21.06.2024 21:44:

Um...to be honest I thought I could pay out the 100€ directly and then niewiedee Deposit with you...that I have to bet this 100€ real money again out of "goodwill" was not mentioned in any way.


Here is your message via Communicator:
Hello, thank you for the message. As we wrote in the forum: this is not a technical or other error. We would still like to offer you 100 euros real money and 50 real money free spins for the inconvenience. OK for you? If so, we would credit this today. That would be the end of the matter from our side. Thank you for your feedback.

Where does it say anything about setting 1x?

Well, we don't need to continue these discussions. I made my own picture and I was the fool to gamble so much money with you. So my mistake 😉

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Donnie wrote on 21.06.2024 at 21:52: You have problems... 🤦‍♂️

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hustlehoff wrote on 21.06.2024 at 14:32: Achso since I haven't deposited there since March after the promotion there are no longer the freespins that you got once a month by random email, now only these are given and they are given emails ... unsubscribed from the newsletter for now.

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StarGames_Official wrote on 20.06.2024 at 17:18:
The statement is that this bonus conversion criterion is now clearly listed on the "My Bonuses" page for all active and inactive bonuses. So it is transparent.

We have said that the new bonus system is much more flexible than the old one. Therefore, the conditions can be different not only per campaign, but also per player. Now, however, all important conversion criteria are displayed transparently on the "My bonuses" page. We can change conditions, but you don't always have to read the terms and conditions because the criteria are displayed there in the table.

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Daniel1988 wrote on 22.06.2024 at 06:32:

That's where it starts, why this two-tier society?

Every customer should be good for you, even if the player has only made a one-time depositor, your company lives from each individual.
As a "supposedly good" customer who has deposited at least €8,000 with you, I feel the full force of your appreciation every Wednesday.

When it comes to goodwill, there should not even be any discussions.
You have so many players depositing with you, simply credit something without any Wagering requirements 🤷‍♂️
You can afford it 😉

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frapi07 wrote on 22.06.2024 at 08:04:
I didn't want to go into this any further, but I can only agree with you.

Something like this should generally not happen, especially not if the company has made a mistake that has put the customer at an extreme disadvantage.

This is also why I wrote that I always make sure that the customer always gets at least +- 0 or even benefits from goodwill offers, regardless of how high the customer's turnover is. You can do this when awarding Bonuses, but certainly not when the company makes mistakes.

In addition, the whole thing has been deliberately downplayed here.

In the private message, it was written that they had not made a mistake and that they were accommodating the customer with the goodwill offer.

However, it is important to know that a change to the GTC requires the customer's consent. There are already countless rulings on this.

To summarize: tacit change clauses in the T&Cs are illegal and StarGames knows this, which is why they reacted very quickly and rectified this quickly. The perfidious thing is that they see themselves in the right and insist on the T&Cs.

In the end, I was right somewhere. The customer only accepted the offer in order to limit the damage. I don't know if the customer would have made a different decision if they had been given much better compensation. This is speculation that I don't want to go into. However, this case is freely available on the internet. You can google StarGames and you will find this thread, among others. This thread is currently a bad advertisement for StarGames. You can easily read how you are treated as a customer, that the company is not aware of any fault in many (not all) aspects or how you are disadvantaged. It doesn't matter whether there was a misunderstanding or not - the fact that all you got was "Oh sorry, we made a mistake and thought we had informed you about the conditions" is an indictment!

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Daniel1988 wrote on June 22nd, 2024 at 10:30 am:

Exactly, a few days ago I scratched the topic with the changed conditions.

Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of your nose and can read exactly what to expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.

You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷‍♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡

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Daniel1988 wrote on June 22nd, 2024 at 10:30 am:

Exactly, a few days ago I scratched the topic with the changed conditions.

Ultimately, it's a kind of contract, you have to agree to the terms and conditions when you register and you have a long text right in front of your nose and can read exactly what to expect there.
Normally, changes to the Wagering requirements would be invalid without the player being informed.
We all know how many casinos state in their terms and conditions that the bonus can be declared invalid at any time WITHOUT the player's CONSENT.

You really have to think about how much leeway a casino has to fully utilize its advantages. You only have to read through a few texts on the respective site to realize that you are the loser from the start!
But who does that...... and the casino thinks the same way.
Shine on the outside and when things get serious, you can see what's behind the actual plan 🤷‍♂️
Not specifically referring to StarGames, but in general.
Most casinos still get in the way and you even have to argue when it comes to crediting a player with a bonus without any catches.
How much money was deposited beforehand doesn't matter to them, even if they're in the wrong.
You want to demonstrate as much power as possible, and you should know where you stand by that point at the latest.
The principle is as little as possible and they make ashes without end 😡

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gamble1 wrote on 22.06.2024 at 17:35:
With terms and conditions there are even extremely many judgments on for a time it was even discussed whether terms and conditions are valid at all if a customer can only read them after the purchase, e.g. in the case of a game download, but everyone agrees on one thing:


According to § 307 para. 1 BGB (German Civil Code), GTCs must be formulated clearly and comprehensibly. Changes to the GTC must therefore be comprehensible to the customer.

The customer must be informed of changes in good time. What is considered "in good time" depends on the circumstances of the individual case, but the customer should be given sufficient time to take note of the changes and react to them if necessary.

In many cases, the customer has a right of objection. This means that they can reject the amended GTC and, if necessary, continue the contract under the old conditions. If the company does not accept this, the customer can terminate the contract without notice.

T&Cs may contain clauses that reserve or provide for changes to the T&Cs. However, these must be clear and unambiguous and may not unreasonably disadvantage the customer (Section 308 BGB).

Overall, it is therefore not permitted to unilaterally amend GTCs in Germany without informing the customer. Such a change would be legally invalid if the customer was not informed in good time or was not granted a right of objection.

It is precisely for this reason that GTCs are not mandatory, but if you use GTCs, you extend the legal framework in order to further deepen your own terms and conditions. If you make mistakes, however, you also run the Risk of warnings if there are errors in the GTCs, these are invalid in any case and the legal conditions will step in there

Doesn't matter here, but just to shed a little more light on the subject of GUTS in any case, simply changing them is not possible and could even go so far as to say that the customer would be entitled to a reset to the old, unamended GUTS, which in this case would mean booking the amount again and having it converted with Bonus money under the old conditions because he did not agree to the new GUTS or did not have enough time to confirm them or did not even know about the change

In addition, you cannot expect the customer to check the terms and conditions for changes every day, so it would be useful and safe to display a simple pop-up when logging in if changes have been made

So if you would take a lawyer you would get away with it 99% of the time, but you would also be if you had warned BingBong back then because they called themselves the best online casino 20xx in Google because the name casino and the supposed choice where it never happened are competitive disadvantages but the question is always worth the shit and is it worth it?

Funnily enough, in my opinion, it wouldn't have needed any information at all if they had simply put it in the bonus conditions, but as soon as you put terms and conditions in front of it, it becomes difficult, especially since there isn't even any information on it like a date where a change was made and it is clearly called "Bonus terms and Conditions" in your case

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