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Online Casinos in general: STARGAMES scam AGBS!!!

Topic created on 16th Jun. 2024 | Page: 1 of 12 | Answers: 172 | Views: 11,453
XXLEONIDASXX
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:22 pm CEST#1
1 Like

Liked this post: Avatar von bigbig bigbig
Hi folks,
I'm in a really bad mood right now!
Where do I start...
I play at StarGames every month. I reach the 1000€ depositor every month and lose it almost every month.
I deposited and played again yesterday and today and got absolutely nothing. Like every time. Then today, because it's Sunday, there were 30 free spins of 50 cents each for 30€ turnover in book of ra. And I quickly got free spins. Which seemed strange to me, because with real money you never get anything and with free spins that are Bonus money you get something straight away. Anyway, I got the symbol head and I already suspected that I would get 4 or 5 heads. I got 4 heads and won over €500.
I thought that was totally cheeky. Because it's often been the case that I only win something with bonus money and then I've only managed the turnover to pay out.

But now comes the biggest blow and what for me is the absolute scam of the whole thing: I started playing and still wanted to try to make the €10,000 turnover somehow in order to possibly pay out the maximum possible €300. Then I see the turnover display remains at 0 the whole time.
I go into the chat...
And I thought I was in for a shock! Alex tells me I can only wager the €10,000 with real money...what?!!! I'm supposed to Deposit again and make 10k turnover to be able to withdraw max 300€ of the 500? With the bad RTP I'll easily lose 3000 to 4000€ !!!
That means the 4 heads in the free spins were completely for nothing and the RTP is artificially pushed in this place by giving people with a system behind it nice winnings in bonus money, where you know they can't pay out anything of it anyway and have to use real money for the car.
Honestly... you can't beat the audacity of that and it's clearly fraud! I've already left tens of thousands in this shitty place and they're pulling this shit. This is no way to deal with customers who bring in so much money.

I'm really angry right now about this scam!

This post has been translated automatically

frapi07
Elite

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:36 pm CEST#2
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Nobody has liked this post so far
XXLEONIDASXX wrote on 16.06.2024 at 17:22: Hi guys,
I'm in a really bad mood right now!
Where do I start...
I play at StarGames every month. I reach the 1000€ depositor every month and lose it almost every month.
I deposited and played again yesterday and today and got absolutely nothing. Like every time. Then today, because it's Sunday, there were 30 free spins of 50 cents each for 30€ turnover in book of ra. And I quickly got free spins. Which seemed strange to me, because with real money you never get anything and with free spins that are Bonus money you get something straight away. Anyway, I got the symbol head and I already suspected that I would get 4 or 5 heads. I got 4 heads and won over €500.
I thought that was totally cheeky. Because it's often been the case that I only win something with bonus money and then I've only managed the turnover to pay out.

But now comes the biggest blow and what for me is the absolute scam of the whole thing: I started playing and still wanted to try to make the €10,000 turnover somehow in order to possibly pay out the maximum possible €300. Then I see the turnover display remains at 0 the whole time.
I go into the chat...
And I thought I was in for a shock! Alex tells me I can only wager the €10,000 with real money...what?!!! I'm supposed to Deposit again and make 10k turnover to be able to withdraw max 300€ of the 500? With the poor RTP I'll easily lose 3000 to 4000€!
That means the 4 heads in the free spins were completely for nothing and the RTP is artificially pushed in this place by giving the people with a system behind it nice winnings in bonus money, where you know they can't pay out anything of it anyway and have to use real money for the car.
Honestly... you can't beat the audacity of that and it's clearly fraud! I've already left tens of thousands in this shitty place and they're pulling this shit. That's no way to deal with customers who bring in so much money.

I'm really p**sed off right now about this scam!

Do you mean point 10?

"You must first wager the bonus granted 20 times in order to convert it into money and enable a payout (e.g. if the bonus granted is €50 and the Wagering requirements for your offer are times 20, you must wager the equivalent of €50 x 20 = €1000). You can always find information on the exact wagering requirements under the menu item "My bonuses" in your player account


Point 14 states:


"The bet should be made within 3 days of the bonus being credited. Otherwise the bonus granted will be lost. "

How is that supposed to work with real money? You can deposit a maximum of 1k per month, but you have to wager 10k.

And who puts in €1000 to withdraw €50? I don't understand at the moment. So it can only be a mistake, but why was your turnover still at €0?

This post has been translated automatically

RebellYell
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:40 pm CEST#3
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But that's nothing new! It's already been discussed here with the "Manager". The offer you are using has been around for weeks. And yes, you have to wager the bonus winnings with real money!

This post has been translated automatically

frapi07
Elite

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:42 pm CEST#4
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Nobody has liked this post so far

RebellYell wrote on 16.06.2024 at 17:40: But that's nothing new! It's already been discussed here with the "Manager". The offer as you use it has been around for weeks. And yes, you have to wager the bonus winnings with real money!

How are you supposed to wager 10k if you Deposit a maximum of 1k per month? You can manage a maximum of 2-3k, but certainly not 10k

This post has been translated automatically

XXLEONIDASXX
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:44 pm CEST#5
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But that's fraud! How am I supposed to Risk €10,000 with real money? Especially since I can Deposit 1k a month and to make 10,000 turnover I would easily lose 3000 or more in the booth. With real money bets, the RTP is easily only 30 to 40 percent! No wonder they can write that the games have an RTP of 88%...if they give such wins in Bonus money, then that's possible. Ridiculous

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frapi07
Elite

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:50 pm CEST#6
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XXLEONIDASXX wrote on 16.06.2024 at 17:44: But that's a scam! How am I supposed to Risk €10,000 with real money? Especially since I can Deposit 1k a month and to make 10,000 turnover I would easily lose 3000 or more in the booth. With real money bets, the RTP is easily only 30 to 40 percent! No wonder they can write that the games have an RTP of 88%...if they give such wins in Bonus money, then that's possible. Ridiculous

That makes no sense anyway. You would need an RTP of 97% to get to +- 0. So that at the end of the 10k wagering you still have 9700€ left. Hardly possible, unless you get a max win.

In addition: 10,000€/1€ spin = 10,000 spins * 5 seconds = 50,000 seconds / 60 =833 minutes / 60 = 13.83 hours of torture... yes moin

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RebellYell
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 05:55 pm CEST#7
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frapi07 wrote on 16.06.2024 at 17:42:

How are you supposed to grow 10k if you Deposit a maximum of 1k per month? You can manage a maximum of 2-3k, but certainly not 10k

How is he supposed to manage that? Please ask the manager. I did not design this "great" offer. I just pointed out that this offer has been around for a while.

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XXLEONIDASXX
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:00 pm CEST#8
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But that wasn't the last time, when I was able to wager with Bonus money and now suddenly with real money... It's getting more and more pathetic. Every "illegal" casino is fairer

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RebellYell
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:02 pm CEST#9
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XXLEONIDASXX wrote on 16.06.2024 at 18:00: But that wasn't the last time, I was able to wager with the Bonus money and now suddenly with real money...It's getting more and more pathetic. Every "illegal" casino is fairer

I read through the offer about 5-6 weeks ago and it was exactly as you just described. The win from these free spins must (!!) be wagered with real money! I don't know if it has changed in the meantime.

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Max_Bet
Expert

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:03 pm CEST#10
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Reminds me of the Cashback Bonuses of the past

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frapi07
Elite

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:14 pm CEST#11
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RebellYell wrote on June 16, 2024 at 5:55 pm:
How is he supposed to manage that? Please ask the manager. I didn't design this "great" offer. I just pointed out that this offer has been around for a while.

The question was not addressed directly to you, but in general. You're not an employee of StarGames xD So I can think that far xD

XXLEONIDASXX wrote on 16.06.2024 at 18:00: But that wasn't the last time, I was able to wager with Bonus money and now suddenly with real money...It's getting more and more pathetic. Every "illegal" casino is fairer

Write to the manager, maybe we can find a solution. 10k with real money is just nonsense.

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XXLEONIDASXX
Top Member

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:29 pm CEST#12
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I wrote to him here and let's see if I get an answer. The last time, which was ages ago, there was no reply.

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hasan9393
Rookie

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:30 pm CEST#13
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I recently wrote a comment on this topic and said that StarGames' bonus rules are very strict and have a maximum win limit, just like the rules of some unlicensed casinos.But even these unlicensed casinos are more fun. There is no 5-second rule, there is no betting limit, sometimes you can win something by luck.The only thing that interests me is why you deposited so often on such a website. You enjoy playing here.

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Toastbrot
Experienced

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:34 pm CEST#14
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I am relatively sure that a misunderstanding or a problem has arisen here that was not fully thought through when this rule was created.

Since no one with a regular Deposit limit of 1000 euros per month would even come close to wagering 10,000 euros, it would be quite borderline to demand this and in my opinion it might even be somewhat legally contestable.

I am sure that the manager here will present a solution for this case... You can accuse StarGames of many things, but certainly not that they do not react to any problems here and seek a solution accordingly.

Wait until the manager responds, I don't believe that this pointless bonus condition will remain here like this


I've also used this promo several times and thankfully never got to the point where I even noticed it. But should it really only be possible to gamble with real money, I will definitely ignore this promo in the future...

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gamble1
Icon

STARGAMES scam AGBS!!!

16th Jun. 2024, at 06:46 pm CEST#15
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Something is strange with you, I had the same bonus and was able to wager it normally with the Bonus money!

I even know it exactly because I only Deposit in steps of 10 until I get the free spins in Book of Ra and then go directly into the bonus money and last time I had € 250 from the free spins and then gambled with the bonus half the day to be down at 90% at the end but the turnover was only with bonus money

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