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Online Casinos in general: StarGames experience (Page 75)

Topic created on 04th Jan. 2022 | Page: 75 of 178 | Answers: 1,771 | Views: 242,771
Gudrun0309
Rookie

StarGames experience

31st Jul. 2023, at 12:18 pm CEST#744
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What I find a bit of a shame is that you always have to unlock Cashback laboriously, which could have been solved better ! Positive note, however, that the payouts are really confirmed within minutes.

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StarGames_Official
Experienced

StarGames experience

31st Jul. 2023, at 01:18 pm CEST#745
1 Like

Liked this post: Avatar von Toastbrot Toastbrot
eloquente wrote on 31.07.2023 at 11:55 am: I had a question regarding the game offer. You had taken out the Golden nights games with the reason that they still have to be released by the authority and said that these are then available again as soon as you have the GO for it. It is now not 5-6 months passed the competition offers these games without any problems. So my question is do they come back in time or do you leave them out and if so what is the reason for that? I really like to play this variant and would be happy if I could find them again soon.

Thanks in advance 👍

The games have been unavailable at our site since mid-April, so it's more like only 3.5 months - but that's long enough. We know that.

They are on our list and will certainly be back, but our hands are tied here unfortunately. The fact that others offer the games shows that the games are permitted in Germany. But the authorities have to approve them for each individual provider. As long as we do not have this clearance, we are not allowed to publish the games.

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Toastbrot
Experienced

StarGames experience

31st Jul. 2023, at 03:08 pm CEST#746
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official

StarGames_Official wrote on 07/31/2023 at 13:18:
The games have been unavailable at our site since mid-April, so it's more like only 3.5 months - but that's long enough. We know that.

They are on our list and will certainly come back, but our hands are tied here unfortunately. The fact that others offer the games shows that the games are permitted in Germany. But the authorities have to approve them for each individual provider. As long as we do not have this clearance, we are not allowed to publish the games.

Makes them times pressure 😂 Iwie bescheuert that the authority must release it for each individually should be but the same games from the same provider... But that just sounds like typical German bureaucracy 👍 Thanks for the quick feedback then I try to continue to exercise patience 🙂

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gamble1
Icon

StarGames experience

31st Jul. 2023, at 03:08 pm CEST#747
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StarGames_Official wrote on 07/31/2023 at 13:18:
The games have been unavailable at our site since mid-April, so it's more like only 3.5 months - but that's long enough. We know that.

They are on our list and will certainly be back, but our hands are tied here unfortunately. The fact that others offer the games shows that the games are permitted in Germany. But the authorities have to approve them for each individual provider. As long as we do not have this clearance, we are not allowed to publish the games.

What for each individual ? Where is there please again the sense ? You have my deepest respect I would have long ago renounced this "great" license

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StarGames_Official
Experienced

StarGames experience

1st Aug. 2023, at 05:20 pm CEST#748
1 Like

Liked this post: Avatar von Toastbrot Toastbrot
eloquente wrote on 07/31/2023 at 3:08 pm:

Power them times pressure 😂 Iwie bescheuert that the authority must release it for everyone individually should be but the same games from the same provider... But that just sounds like typical German bureaucracy 👍 Thanks for the quick feedback then I try to continue to practice patience 🙂

We were able to put a few games back on our site today.

There are more to come during the week, hopefully soon also the Golden Nights games, which are currently also tested.

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Max_Bet
Expert

StarGames experience

1st Aug. 2023, at 06:37 pm CEST#749
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StarGames_Official wrote on 01.08.2023 at 17:20:
We were able to publish a few games back on our site today.

There are more to come during the week, hopefully soon also the Golden Nights games, which are also being tested right now.

All well and good, apart from the fact that as long as the games run in slow motion no one rudimentarily itches anyway.

But do you seriously want to claim that this makes you competitive to a real online casino?
This is all just ridiculous. In the "open" casinos you will be slain with new games. And not "new" in the sense of you actually already know, but brand new. Not from 3 providers, but 30. Who do you want to screw?

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Andre
Expert

StarGames experience

1st Aug. 2023, at 07:10 pm CEST#750
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official

Max_Bet wrote on 01/08/2023 at 18:37:

All well and good, apart from the fact that as long as the games run in slow motion nobody even begins to care anyway.

But do you seriously want to claim that this makes you competitive to a real online casino?
This is all just ridiculous. In the "open" casinos you will be slain with new games. And not "new" in the sense of you actually already know, but brand new. From not 3 providers but 30. Who do you want to f**k up?

I think you've gone off the deep end a bit. Online gaming arcades currently have no chance at all to keep up with the non-licensed casinos, so StarGames can't be blamed for that. I know that the situation is currently unsatisfactory for ALL parties involved, but the StarGames employee at least stands up here and tries to tell you everything transparently.


I hope that in the near future we will have a regulated gambling market that can combine attractiveness with security and player protection. I am also absolutely served, even the sports betting is becoming more and more limited.

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Max_Bet
Expert

StarGames experience

1st Aug. 2023, at 07:20 pm CEST#751
5 Likes
Andre wrote on 01.08.2023 at 19:10:

I think you've gone off the deep end a bit now. Online gaming arcades currently have no chance at all to keep up with the non-licensed casinos, you can't blame StarGames at all. I know that the situation is currently unsatisfactory for ALL parties involved, but the StarGames employee at least stands up here and tries to tell you everything transparently.


I hope that in the near future we will have a regulated gambling market that can combine attractiveness with security and player protection. I am also absolutely served, even the sports betting is becoming more and more limited.


Yes of course I agree with you, I'm already really frustrated by all the circumstances. They have ruined my hobby. And not only mine, but that of many others as well. And they celebrate this here with such half-warm announcements and we are supposed to be happy and burn our money there? Sorry, I just feel screwed.
That the SG manager offers here nevertheless his best in things assistance, I find very good and he also knows that. I have already mentioned this often praising

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Falko
Icon

StarGames experience

1st Aug. 2023, at 07:30 pm CEST#752
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Max_Bet wrote on 01.08.2023 at 19:20:That the SG manager here nevertheless offers his best in terms of assistance, I find very good and he knows that. I have often praised this

That the SG Manager really felt that too, until you wrote this sentence here, that raises doubts in me

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StarGames_Official
Experienced

StarGames experience

1st Aug. 2023, at 08:23 pm CEST#753
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von Max_Bet Max_Bet

Max_Bet wrote on 01.08.2023 at 19:20:
Yes of course I agree with you, I'm already really frustrated by all the circumstances. They have ruined my hobby. And not only mine but also that of many others. And they celebrate this here with such half-warm announcements and we are supposed to be happy and burn our money there? Sorry, I just feel screwed.
That the SG manager offers here nevertheless his best in things assistance, I find very good and he also knows that. I have often praised this

You are not the only one who is frustrated. We are too. We would like to fight against unlicensed casinos at least on a "level playing field", which is not the case at the moment.


Our German license allows us to advertise where these offers are not allowed to advertise, or the apps in the app stores where they can't get in. So that's great.

But as far as the actual product is concerned, i.e. the games and their release, the situation is catastrophic. We hope that it will get better by the end of the year, but we can't speak for the authorities.

And no, we don't want to sell our offering as "competitive" or "new", but the forum member from above asked about certain games that are in the final stages of the release process.

By the way number of game Provider: we are on the opinion that it makes more sense to offer high quality games that are played. Game providers because of 2-3 good games to integrate is not the goal with us.

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