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Online Casinos in general: StarGames experience (Page 74)

Topic created on 04th Jan. 2022 | Page: 74 of 184 | Answers: 1,837 | Views: 276,111
Lionking
Top Member

StarGames experience

25th Jul. 2023, at 11:53 am CEST#734
2 Likes

Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von Saphira Saphira
That you must adhere to legal requirements certainly understands everyone here and that
you are "monitored" or the game behavior is analyzed in detail, from log in to log out, is certainly also clear to everyone.

By the way, this is not different offline, because there is then a guest card at the entrance, regular players usually already have Vip Silver or Gold cards, and you can collect data cheerfully. At the entrance and exit, the card is scanned to get in or out at all and the casino already knows how long the guest has been here.
At the Slot machines, of course, the card can also be inserted, lured with random jackpots or with points for playing, which you can then, for example, exchange back into cash.
The casino now knows how long you have played a game and how much you have lost or won.
With all the data collected, of course, wonderful player profiles of each guest can be created.
This is of course worth its weight in gold for a casino.
And online, of course, all data is automatically collected and stored anyway.

But to get back to the topic, the thing is just....well, I call it now times "monitoring", how to handle it, aggressively and visibly or discreetly in the background and your "Safety Center" is not a requirement due to the license, but a service, only almost no one wants this service!
I imagine, I just play at night a session with you and lose all my credit and then get as a "service" an email that I have played at night again as long.
Never again would I Deposit a cent with you.

Amen

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StarGames_Official
Experienced

StarGames experience

25th Jul. 2023, at 12:10 pm CEST#735
0 Likes

Nobody has liked this post so far

To come however to the topic back, the thing is halt....na, I nenns now times "monitoring", how one handles that, agressively and visibly or discreetly in the background and your "Safety center" is no default due to the license , but a service, only almost nobody wants this service!

We see that differently. Exactly 2-3 months ago there was a discussion here on GJ (maybe in the same thread, we can search and then link) about how good and clear it is that players can fill out a self-assessment test in the Safety Centre, or compare themselves anonymously with other similar players.


And we can only say the same as for the offers that don't appeal to you: we only offer them. Whether you accept these offers is up to you. The same applies to the Safety Centre - it is placed in "My account". If someone is not interested in it, just don't click on it. Maybe 1-2% of the players on StarGames are interested in it and that is a good reason for us to offer it.

If you have any feedback on what other services we could offer that would improve the site and the experience, please let us know. We have always put a lot of emphasis on feedback from GJ forum members. Thank you for your understanding.

This post has been translated automatically

Lionking
Top Member

StarGames experience

25th Jul. 2023, at 12:40 pm CEST#736
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 07/25/2023 at 12:10 PM:

We see it differently. Exactly 2-3 months ago there was a discussion here on GJ (maybe in the same thread, we can search and then link) about how good and clear it is that players can fill out a self-assessment test in the Safety Centre, or compare themselves anonymously with other similar players.


And we can only say the same as for the offers that don't appeal to you: we only offer them. Whether you accept these offers is up to you. The same applies to the Safety Centre - it is placed in "My account". If someone is not interested in it, just don't click on it. Maybe 1-2% of the players on StarGames are interested in it and that is a good reason for us to offer it.

If you have any feedback on what other services we could offer that would improve the site and the experience, please let us know. We have always put a lot of emphasis on feedback from GJ forum members. Thank you for your understanding.

Oh, so you have to actively enable this to get these emails from the Safety Center?

If so, I don't understand why players complain when they get the warning emails.

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Langhans_innen
Expert

StarGames experience

25th Jul. 2023, at 01:02 pm CEST#737
1 Like

Liked this post: Avatar von Lionking Lionking

Lionking wrote on 07/25/2023 at 12:40 PM:

Oh so you have to actively enable this to get these emails from the Safety Center?

If that's the case, I don't understand why players complain when they get warning emails.

I'm in there right now in the Safety Center. I can't find anything to enable/disable. Under another tab "Player Account" in the menu item "Agreements" there is only the option "Messages/Offers via sms" or "Newsletter/Telemarketing" to approve/unsubscribe self-determined. By the way...no messages or abnormalities in my security center...am a good player

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

25th Jul. 2023, at 01:10 pm CEST#738
0 Likes

Nobody has liked this post so far
Lionking wrote on 07/25/2023 at 12:40 PM:

Oh so you have to actively enable this to get these emails from the Safety Center?

If that is the case I don't understand why players complain when they get warning emails.

No, these e-mails cannot be deactivated, because they serve the Player protection measures, which are prescribed for us by the state contract. See § 6i (1):

The social concept shall specify measures to be taken if the system for early detection of Gambling addiction identifies a player who may be at Risk of gambling addiction. The measures are to be implemented.

These emails are part of the measures.

But we talked about the Safety Centre itself, and that's just in the player account and you don't necessarily have to click on that. The same goes for the alerts that are available in the inbox. They are displayed, but you don't have to click on them.

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Lionking
Top Member

StarGames experience

25th Jul. 2023, at 01:53 pm CEST#739
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 07/25/2023 at 13:10:
These emails are part of the measures.

But we were talking about the Safety Centre itself, and that's just in the player account and you don't have to click on it. The same goes for the alerts that are accessible in the inbox. They are displayed, but you don't have to click on them.

I also play at a DE licensed Provider, such e-mails as you send them, however, I have never received.

Now and then comes a mail with the info that various tools are offered in the menu to keep the game overview, but that's it.
So that can not be so prescribed by law, at least not as you practice it.
But no one has to play with you, so I don't care.
Greetings

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Lionking
Top Member

StarGames experience

25th Jul. 2023, at 02:52 pm CEST#740
3 Likes

Liked this post: Avatar von gagapapamama gagapapamama, Avatar von Max_Bet Max_Bet, Avatar von Saphira Saphira
I would like to give another example of how differently this "monitoring" can be practiced.

I used to be a "regular guest player" at the Westspiel Casino in Duisburg.
There I have often sat with pleasure at the Multiroulette, there one could play 3Live and 3 automatic tables.
And how often did an employee in a black suit look over my shoulder how I was playing, what I was playing, etc., whether it was out of boredom or to gather information is anyone's guess, but it p**sed me off.
I want to have my peace as a player and play my game.
Then a security service was hired, which made its rounds in a continuous loop and interfered in things that were none of its business.
In any case, I no longer felt comfortable as a player there, constantly being watched by the staff, as if all the cameras weren't enough.

The Holland Casino Venlo is completely different.
Of course, you'll be watched by cameras there, too, but no staff member will get on your nerves. There will certainly be security personnel, but you won't see them.
Everything runs discreetly and passively in the background.
And that's how it should be for me so that I feel comfortable as a player.

This is how it should be at StarGames.
Offer the possibility with the e-mails and let your customers set it themselves.

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

31st Jul. 2023, at 11:47 am CEST#741
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Max_Bet wrote on 17.06.2023 at 15:45: The next thing that is weird. Lately when I click on a link from a mail from StarGames, Bitdefender warns me because of a mismatched security certificate. Whatever does that mean?
I'm not afraid to contaminate my computer with viruses when I'm at SG 😁, but I'm curious about the explanation from the official 🤔

I hear already the first cry that I wanted to play there but no more..., yes true. I got today, like many others, this Dart email with 10 FS for something. Only therefore could it come to this screen 😁
Am I glad that today the sun is shining & I'm in a good mood.

https://postimg.cc/YjFgyvp1

Hi Max_Bet,

We would like to inform you that this problem has been solved now.

Thank you for reporting!

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Toastbrot
Experienced

StarGames experience

31st Jul. 2023, at 11:55 am CEST#742
0 Likes

Nobody has liked this post so far
I had a question regarding the game offer. You had taken out the Golden Nights games with the reason that they still have to be released by the authority and said that these are then available again as soon as you have the GO for it. It is now not 5-6 months passed the competition offers these games without any problems. So my question is do they come back in time or do you leave them out and if so what is the reason for that? I really like to play this variant and would be happy if I could find them again soon.

Thanks in advance 👍

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RebellYell
Top Member

StarGames experience

31st Jul. 2023, at 12:07 pm CEST#743
0 Likes

Nobody has liked this post so far

eloquente wrote on 31.07.2023 at 11:55 am: I had a question regarding the game offer. You had taken out the Golden nights games with the reason that they still have to be released by the authority and said that these are then available again as soon as you have the GO for it. It is now not 5-6 months passed the competition offers these games without any problems. So my question is do they come back in time or do you leave them out and if so what is the reason for that? I really like to play this variant and would be happy if I could find them again soon.

Thanks in advance 👍

I think so long the games are not yet taken out. Believe rather that was 2-3 months ago.


But I would also be interested in when games like Dead or Alive will finally be available again!

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