Online Casinos in general: StarGames experience (Page 72)

MokotowHemp wrote on 07/24/2023 at 13:03: Moin,

i requested a payout at StarGames on Friday and shortly afterwards Stargames blocked me in the OASIS system, this caused my payout to be posted back.

Can someone please explain to me why StarGames has blocked me? And especially why, when I have just requested a payout!

Now I can neither play anywhere, nor get my money...seems to me not exactly serious the action.

Thanks in advance for your help

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Donnie wrote on 24.07.2023 at 13:48 clock: Maybe the support of StarGames here times to the topic. I have 2 messages in the message box from the Safety Center (have been there for a while), once that you should not play at night and once that you have probably played longer than usual and should set limits, what a jackass. There is something wrong with them

Langhans wrote on 24.07.2023 at 14:18:

What a humbug. Some may have no other option than to play at late hours or even at night, because he comes at midnight from the late shift or similar. But well...who wants to play there to now also such encroaching teachings pureziehen, can do that of course.

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StarGames_Official wrote on 24.07.2023 at 17:34:

Hello to both of you,


Let's have a quick comment on this please. We take Player protection seriously. Not only because it is required by the State Gambling Treaty, but because we really believe that it is more fun when you stay in control during the game.

The State Treaty requires us to use "an automated system based on scientific findings and algorithms for the early detection of players at Risk of Gambling addiction and of gambling addiction" - § 6i (1) in GlüStV 2021.

All licensed providers do so, otherwise they would not have German licenses. What makes us special in this area is transparency. We show you in the Safety Centre when this automated system detects irregularities or extremities in your gaming behavior. These events are based on various studies, so they are not "humbug" .

This does not mean that gambling at night is completely prohibited. It is up to you when you play. We just want to point out that playing longer sessions at night, or playing regularly at night and getting little or no sleep at the same time is not reasonable. Extrimities - not only gambling, but also here - are to be avoided.

We hope that we can bring these functionalities closer to you. You can of course ignore these messages, but we want to do our part to put as much control as possible in your hands.

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StarGames_Official wrote on 24.07.2023 at 17:34:

Hello to both of you,


Let's have a quick comment on this please. We take Player protection seriously. Not only because it is required by the State Gambling Treaty, but because we really believe that it is more fun when you stay in control during the game.

The State Treaty requires us to use "an automated system based on scientific findings and algorithms for the early detection of players at Risk of Gambling addiction and of gambling addiction" - § 6i (1) in GlüStV 2021.

All licensed providers do so, otherwise they would not have German licenses. What makes us special in this area is transparency. We show you in the Safety Centre when this automated system detects irregularities or extremities in your gaming behavior. These events are based on various studies, so they are not "humbug" .

This does not mean that gambling at night is completely prohibited. It is up to you when you play. We just want to point out that playing longer sessions at night, or playing regularly at night and getting little or no sleep at the same time is not reasonable. Extrimities - not only gambling, but also here - are to be avoided.

We hope that we can bring these functionalities closer to you. You can of course ignore these messages, but we want to do our part to give you as much control as possible in your hands.

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StarGames_Official wrote on 24.07.2023 at 17:34:

Hello to both of you,


Let's have a quick comment on this please. We take Player protection seriously. Not only because it is required by the State Gambling Treaty, but because we really believe that it is more fun when you stay in control during the game.

The State Treaty requires us to use "an automated system based on scientific findings and algorithms for the early detection of players at Risk of Gambling addiction and of gambling addiction" - § 6i (1) in GlüStV 2021.

All licensed providers do so, otherwise they would not have German licenses. What makes us special in this area is transparency. We show you in the Safety Centre when this automated system detects irregularities or extremities in your gaming behavior. These events are based on various studies, so they are not "humbug" .

This does not mean that gambling at night is completely prohibited. It is up to you when you play. We just want to point out that playing longer sessions at night, or playing regularly at night and getting little or no sleep at the same time is not reasonable. Extrimities - not only gambling, but also here - are to be avoided.

We hope that we can bring these functionalities closer to you. You can of course ignore these messages, but we want to do our part to put as much control as possible in your hands.

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eloquente wrote on 07/24/2023 at 5:56 pm:

Is one now also automatically blocked if your algorithm detects that with consequence of an Oasis lock? Think that is eigtl for the users here the most important so that you know how you have to behave now Glücksspielstaatsvertragstreu as a German user who just wants to gamble something or whether what happened to the user was a mistake or human error or whatever.

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StarGames_Official wrote on 07/24/2023 at 18:17:

No, we do not make such decisions based solely on these automated messages. These are indicators for us, just as they are for you as players. We try to focus more on constructive dialogue and letting players know - even with these messages in the Safety Centre - that they are in control.


If that doesn't happen after several notifications (notifications in the Safety Centre are not mentioned here, but e-mails from our Player protection team), we intervene with limits or bans. But we do not enter OASIS bans without contacting the players before.

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ruhrpott wrote on 24.07.2023 at 18:41: Just to understand @ StarGames:
By mails you mean such?

we at StarGames attach great importance to responsible entertainment. Playing Games of chance like online Slot machines should be fun and entertaining. After a routine check of your player account, we could see that you are still active at late hours in the past. Late night and tired gambling can affect your judgment. Therefore, we recommend that you take regular breaks. Do not play secretly. Don't give up your other leisure activities or sleep for this either. You have the option at any time to request a 24-hour self-exclusion as a "cooling off" break on each game page. If you hold down the "24h lockout" button, which is located above each game in yellow lettering, for five seconds, the exclusion will become active immediately and cannot be reversed. For more information on responsible entertainment at StarGames, please visit here . If you have any further questions, please do not hesitate to contact us. Yours sincerely Your StarGames Player protection Team That means, do I get such mails from you more often, can it happen that you just don't let me play anymore? Where do we live in the meantime? Edit by Andre: Font color and photo adjusted Player protection or not there is also a large portion of personal responsibility. I at least would not have a good feeling to play at StarGames, with the knowledge that every fart is monitored and controlled. You can also overdo it!

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