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StarGames experience
Nobody has liked this post so far
Hello,
Can you tell us via Communicator your player name on StarGames? Then we will have a look at it.
Thanks in advance!
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StarGames experience
Nobody has liked this post so far
Hello to both of you,
Please let us take a short position on this. We take Player protection seriously. Not only because it is required by the State Gambling Treaty, but because we really believe that it is more fun when you stay in control during the game.
The State Treaty requires us to use "an automated system based on scientific findings and algorithms for the early detection of players at Risk of Gambling addiction and of gambling addiction" - § 6i (1) in GlüStV 2021.
All licensed providers do so, otherwise they would not have German licenses. What makes us special in this area is transparency. We show you in the Safety Centre when this automated system detects irregularities or extremities in your gaming behavior. These events are based on various studies, so they are not "humbug" .
This does not mean that gambling at night is completely prohibited. It is up to you when you play. We just want to point out that playing longer sessions at night, or playing regularly at night and getting little or no sleep at the same time is not reasonable. Extrimities - not only gambling, but also here - are to be avoided.
We hope that we can bring these functionalities closer to you. You can of course ignore these messages, but we want to do our part to give you as much control as possible in your hands.
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StarGames experience
Liked this post:
Donnie,
Lionking,
Max_Bet
Ah, thanks for the explanation But I am and will always be "a little" suspicious when a casino - which is more or less a company with which I have a pure business relationship and we try to pull money out of each other's pockets - interferes with my possibly unhealthy sleeping habits. As Donnie wrote, that happened four times in one year that he deposited at night. Isn't that a bit "humbug" to give him such a hint, if it happened quasi once every 3 months that he deviated from his standard mode recorded with you?
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StarGames experience
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So dear people, what is meant to be said with this:
You should not play for hours on 0.10 or 0.20 cents, but quickly shoot down to 1€ sum X, optionally you are welcome to redeposit, that is always welcome.
So the sessions stay short, and the house earns but still good
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StarGames experience
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Does this mean that you will now be automatically banned if your algorithm detects it, resulting in an Oasis ban? Think that is eigtl for the users here the most important so that you know how you have to behave now Glücksspielstaatsvertragstreu as a German user who just wants to gamble something or whether what happened to the user was a mistake or human error or whatever.
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StarGames experience
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Toastbrot
No, we do not make such decisions based solely on these automated messages. These are indicators for us, just as they are for you as players. We're trying to have a constructive dialogue, and we're trying to point out to the players - even with these messages in the Safety Centre - that they're in control.
If that doesn't happen after several notifications (notifications in the Safety Centre are not mentioned here, but e-mails from our Player protection team), we intervene with limits or bans. But we do not enter OASIS bans without contacting the players first.
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StarGames experience
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Thank you for the quick and detailed answer 👍 That is reassuring and sounds understandable.
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StarGames experience
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StarGames_Official,
Toastbrot
Firstly, it is very commendable how quickly the official StarGames account contacted me to get to the bottom of the matter!
Secondly, I was definitely not blocked by StarGames, I was assured and is also visible in the system!
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StarGames experience
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Donnie
By mails you mean such?
we at StarGames attach great importance to responsible entertainment. Playing Games of chance like online slots should be fun and entertaining.
After a routine check of your player account, we could see that you are still active at late hours in the past.
Late night and tired gambling can affect your judgment. Therefore, we recommend that you take regular breaks. Do not play secretly. Don't give up your other leisure activities or sleep for this either.
You have the option at any time to request a 24-hour self-exclusion as a "cooling off" break on each game page. If you hold down the "24h lockout" button, which is located above each game in yellow lettering, for five seconds, the exclusion will become active immediately and cannot be reversed.
For more information on responsible entertainment at StarGames, please visit here .
If you have any further questions, please do not hesitate to contact us.
Yours sincerely
Your StarGames Player protection Team
That means, do I get such mails from you more often, can it happen that you just don't let me play anymore?
Where do we live in the meantime?
Edit by Andre: font color and photo adjusted
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StarGames experience
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Donnie,
Langhans_innen,
Max_Bet
...
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