Online Casinos in general: StarGames experience (Page 61)

StarGames_Official wrote on 21/03/2023 at 08:54:

We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.

However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.


We don't know:

• where else you are active,


• since when you are active there,


• in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,


• etc.

Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.

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roccoammo11 wrote on 20/03/2023 at 21:48:


i have made the experience that it runs much better if you play with max bet! this is also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.

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StarGames_Official wrote on 21/03/2023 at 08:54:

We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.

However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.


We don't know:

• where else you are active,


• since when you are active there,


• in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,


• etc.

Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.

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Max_Bet wrote on 31/03/2023 at 16:56:

About the issue with Lugas. I have your app in suspicion. When I had installed the, I got increasingly these problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" open. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?

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Max_Bet wrote on 10.05.2023 at 13:16: So meanwhile StarGames has the best payout in my opinion. I think from the speed only crypto booths keep up. And lately I can always choose Neteller, even if I deposited with PSC. Very nice 👍🏻

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