Online Casinos in general: StarGames experience (Page 45)

Thorin2017 wrote on 02/08/2022 at 11:34: Since I have a few questions for the official representative I'll share my experience.

Positives:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition

Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can these be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed???
Please reintroduce

Thanks in advance for the answers

Edit from Caro: paragraphs have been removed

1. Filter for providers: currently we already have really many filters on our slotsite, so design-wise it might not go out. However, it is possible to enter a provider in the search box at the top of the site. So if you write "Greentube", "Pragmatic Play" or "Merkur", all games for that provider will be listed.
   


2. Popup for the app: it's controlled by Chrome how often this is shown. We can only set if we want to show that or not. When you click on it, it downloads our web app - so not a traditional app from the store. So you can still play in Chrome, and would have a shortcut to StarGames right on your homescreen on your phone. The experience in this app is also better than in the browser itself, so we would already suggest downloading it

This post has been translated automatically

StarGames_Official wrote on 05.08.2022 at 08:51

We'll answer briefly here as well, after we've cleared this up via Communicator, so that everyone knows what happened and how our system works.


Our system takes NOT from your last Deposit or since you recently had a balance of 0 euros, how much we should pay back where, but we check since your registration all deposits on all methods, and then pay back there

With TranceBabe the above was the case, because she deposited earlier with Paysafe, and there was an amount still open - we would pay back there. And then any outstanding amounts on the other methods she used

We understand that it's not necessarily the most customer-friendly solution, and we're already working on a concept how we could make this easier and more transparent for you. Thank you for your understanding.

This post has been translated automatically

StarGames_Official wrote on 05/08/2022 at 10:05 AM
We've looked at the last two outstanding issues as well, here's some quick feedback:

1. Filters for providers: currently we already have really many filters on our slotsite, so design-wise it might not go out. However, it is possible to enter a Provider in the search box at the top of the site. So if you write "Greentube", "Pragmatic Play" or "Merkur", all games for that provider will be listed.
   


2. Popup for the app: it's controlled by Chrome how often this is shown. We can only set if we want to show that or not. When you click on it, it downloads our web app - so not a traditional app from the store. So you can still play in Chrome, and would have a shortcut to StarGames right on your homescreen on your phone. The experience in this app is also better than in the browser itself, so we would already suggest downloading it

This post has been translated automatically

garfield68 wrote on 11/18/2022 at 4:38 pm

i would also find it great if the races would go only 1-max2h. 3-4h is clearly too long in my opinion. to offer more races with shorter running time would be better in my opinion

This post has been translated automatically

StarGames_Official wrote on 18.11.2022 at 21:23

We've already discussed this in another thread as well: the Races are only 1 hour long each in the evening (after 8pm).

This post has been translated automatically

Peter8 wrote on 04/01/2022 at 18:05: Haha


2000 Euro in at StarGames and was not even over 100 Euro

The highest was 80 euros

Pay a maximum of 50 euros but mostly 20
The novos are totater than dead

With me runs there nothing

And you get nothing from the

So with the old StarGames has this load nothing to do
Very dirty casino become

This post has been translated automatically

This post has been translated automatically

Marsimoto wrote on 11/19/2022 at 9:08 PM: @CasinoManager:
Are you actually the same operators as StarGames used to be, or was it just the name or domain that was taken over?

If so, please go back to the roots and don't care about the German license!
Back then StarGames was just so much better and I had cool times there!

Can not imagine that you still have many regular players, if the slots pay so bad...
But it's actually only because of the new extra tax, which is why you now also no longer hang. Therefore, you can hardly make nen reproach.
But it's exactly because of the tax advantages that every larger company expands abroad, if it's smart.

But I have no idea about the whole matter and so. I just wanted to give my opinion to a direct contact person
I'm sure I speak for many others who wish for the old StarGames times back.

Beautiful weekend still

This post has been translated automatically

gamble1 wrote on 11/20/2022 at 4:22 pm

Do not think it's the old operators are earlier but the only negative noticed a while and now everything is going great extremely fast payout easy Verification and fast support

This post has been translated automatically

Eddie wrote on 11/20/2022 at 5:48 pm

Well such things should be standard in a casino. I know it's not, but you can't tell me that you enjoy this game, these hundreds of death spins and lousy free spins wins, so honestly, this can't be the future of slot games.

This post has been translated automatically