Online Casinos in general: StarGames experience (Page 43)

evopower140 wrote on 28.07.2022 at 11:29: Ok LOL just praised already come the problems 😹😹

Have won with the wheel of fortune 50 cents go into Book of Rar and directly free spins 45 euros cool now I wanted to pay out the and lo and behold only bank account I will not run casino stuff through my bank
There is also no option according to support so account can be closed since I have no other option bank I do not want Skrill and Neteller the not so I can do nothing

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upola wrote on 28.07.2022 at 13:09: I just won a 100% bonus on Wheel of Fortune,when I went to Deposit it was of course only Cashback again.

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roccoammo11 wrote on 29.07.2022 at 14:52 clock: so I find StarGames actually quite okay and finds also great that here even someone from the site is registered and answers questions or takes a stand on all discussions.
however, I had to determine today also there is what to criticize.i had today 10freispiele.hoch played on 50euro & wanted to pay out.had only the possibility on credit card payout.is so far still in order.however, I had already made there with 2kreditkarten Einzahlungen.mit one 11 & with the other 39euro or more..instead of me is free to choose one of the two cards is transferred to one card 11 euro & on the other 39euro.i was then told in chat I can only decide freely when the respective Deposit amounts were transferred back to the respective deposit methods.I would understand it possibly just so for the purpose of money laundering & bla if I had deposited u won.I had but fs without deposit & that has nothing to do with money laundering then?!have never experienced such a thing in the casino that a payout is split unintentionally on two cards!

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Thorin2017 wrote on 02/08/2022 at 11:34: Since I have a few questions for the official representative I'll share my experience.

Positives:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition

Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can these be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed??
Please reintroduce

Thanks in advance for the answers

Edit from Caro: paragraphs have been removed

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Thorin2017 wrote on 02/08/2022 at 11:34: Since I have a few questions for the official representative I'll share my experience.

Positives:
- very fast payout when it comes to it
- a contact person here in the forum is top
- The free spins won from the Races equals 1€ per spin!!!
- Cashback with 10- 20 x turnover condition

Negative:
- very low RTP, big wins to achieve is more difficult and costs more spins (Purely mathematical)
- Cashback with more than 20x turnover condition usually x35
- In Red Tiger slots a spin takes more than 5 seconds, usually 6 to 7 seconds
- The runtime of the races is now 3 to 4 hours, before 1 hour
-Slot selection may become steadily more
Since I only play mobile via smartphone :
- I play via Chrome, but I'm permanently annoyed with the popup "install the app", once no should be enough...
- Filter is missing to search the slots by Provider
Personal Conclusion :
Of the regulated casinos StarGames is one of the best
Currently leading the table in the second league, but:
If you still offer normal RTP, but would rather deduct the taxes per spin and increase the game selection, you could certainly play at the top in the first league
Now my questions to the representative:
1.
It has happened to me several times now that I cannot cash out
So I request the payout and get to the step after confirming my password
After that I get this error message :
The payout cannot be executed, because a game round has not been finished/is open
But I have no more open game rounds! Apart from that, it is irrelevant whether a game has not yet been completed if you want to cash out.
2. The red highlighted number of notification and promotions (currently exactly 7) how can these be deleted and marked as read / noted???
3. Why was the runtime of the Races ( 3 to 4h now) so increased and the Races with 1h removed???
Please reintroduce

Thanks in advance for the answers

Edit from Caro: paragraphs have been removed

1. Open game round on a count out: it can happen with game provider integrations that technically a round is closed later. This can have several reasons, but most of the time it is simply a delay in communication between our platform and the game providers. It is also not "StarGames specific" and it can happen with other providers as well
   
   We currently have a workaround for this that we could suggest: if it happens to you again, briefly open Book of Ra. A bet is not necessary. Then close the game and try to make the Deposit again. If this does not solve your problem, please contact us at hilfe@stargames.de and we will quickly find the open round, close it and your withdrawal will be processed.
   


2. Clicking on the notifications will mark them as "read"
   


3. So we can pay out higher prizes. At the same time, we noticed that the activity and the number of players during the day was - understandably - not as high as in the evening. But we understand your feedback and we are switching to a hybrid model: starting from September, the races will stay longer during the day, and in the evening we will shorten them again to 1 hour

If you would still offer normal RTP, but rather deduct the taxes per spin and increase the game selection, you could definitely play at the top of the Premier league.

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