Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: StarGames experience (Page 30)

Topic created on 04th Jan. 2022 | Page: 30 of 183 | Answers: 1,824 | Views: 265,071
Daniel1988
Top Member

StarGames experience

22nd Mar. 2022, at 05:44 am CET#294
0 Likes

Nobody has liked this post so far
Notes regarding the bonus spins that were unfairly deducted are not taken seriously. One is virtually waved off as a liar and people who Deposit here more than enough and can probably show more losses than wins, are not taken seriously anyway!
Quite sad and disrespectful handling, which no longer deserves to be supported......
Inhumane to the no longer goes I say to it only!

This post has been translated automatically

Daniel1988
Top Member

StarGames experience

22nd Mar. 2022, at 05:53 am CET#295
2 Likes

Liked this post: Anonym, Avatar von Jesss711 Jesss711
Several players have cited this error but the casino of course knows better, sitting virtually right next to you while gambling 😂
I'm not at all about it to get something refunded, just times to give people the feeling to be taken seriously would be a start!
You seem to forget that exactly these support you day after day / finance...

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

22nd Mar. 2022, at 06:58 am CET#296
1 Like

Liked this post: Avatar von gamble1 gamble1
Daniel1988 wrote on 22.03.2022 at 05:53: Several players have cited this error but the casino of course knows better, sitting virtually right next to you when gambling 😂
I'm not at all about to get something refunded, just times to give people the feeling to be taken seriously would be a start!
You seem to forget that they support/finance you day after day...

Hello Daniel,

Thank you for your comments. Here are our responses to them

- So far two players have reported this problem to us with Bonus Spins. You and Antihero1335

- The fact that we have looked at your sessions in detail including all individual spins and investigated, shows that we take your reports seriously

- If we don't see any errors in the replays and we can't even verify your report during our test games, there is unfortunately little we can do

- We also wrote earlier: if you experience it again, we ask for a screenshot or video, so that we have a proof

Thank you very much.

This post has been translated automatically

TWiSTeD
Top Member

StarGames experience

22nd Mar. 2022, at 02:34 pm CET#297
0 Likes

Nobody has liked this post so far
so in short, you have to record every session with you by video?

This post has been translated automatically

Bluff
Expert

StarGames experience

22nd Mar. 2022, at 03:06 pm CET#298
0 Likes

Nobody has liked this post so far
dersawen wrote on 22.03.2022 at 14:34: so in short you have to video every session with you?

For older people of course very advantageous to play there if you have no idea about such things 😅

This post has been translated automatically

Anonym

StarGames experience

28th Mar. 2022, at 05:28 am CEST#299
0 Likes

Nobody has liked this post so far
Times by the way...

Wasn't there an "announcement" at the turn of the year that StarGames wanted to rethink the bonus structure...?
I think I can remember that the StarGames-offical-fun-bird once said something like that?

I ask only times, because I still, only these "wonderful" offers with "cashbacks a la StarGames" reingeknallt get, otherwise but of course... nix ^^...

But well, would have been nen miracle, if this announcement was not also once again only hot air.

This post has been translated automatically

Katyanoack
Experienced

StarGames experience

28th Mar. 2022, at 08:07 am CEST#300
0 Likes

Nobody has liked this post so far
Does anyone know how long it takes to get paid?

This post has been translated automatically

ruhrpott
Expert

StarGames experience

28th Mar. 2022, at 08:22 am CEST#301
0 Likes

Nobody has liked this post so far
The first withdrawal within 24 hours, all others in maximum 5 minutes, at least on Skrill, Paysafecard and via Trustly

This post has been translated automatically

Katyanoack
Experienced

StarGames experience

28th Mar. 2022, at 08:34 am CEST#302
0 Likes

Nobody has liked this post so far
ruhrpott wrote on 28.03.2022 at 08:22: The first payout within 24 hours, all others in a maximum of 5 minutes, at least on Skrill, Paysafecard and via Trustly

Cashed out to account

Thanks for the info 😏

This post has been translated automatically

StarGames_Official
Experienced

StarGames experience

29th Mar. 2022, at 09:09 am CEST#303
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Antiheld1335 wrote on 28.03.2022 at 05:28: Times by the way...

Wasn't there an "announcement" at the turn of the year that StarGames wanted to rethink the bonus structure...?
I think I remember that the StarGames-offical-fun-bird had told something like that?

I ask only times, because I still, only these "wonderful" offers with "cashbacks a la StarGames" reingeknallt get, otherwise but of course... nix ^^...

But well, would have been nen miracle, if this announcement was not also once again only hot air.

We have communicated that we are working on it. As you might imagine, changing such a system takes time. On top of that we have our hands full with other improvements, new game providers and the implementation of the technical requirements of the new regulation

The new bonus structure is coming, but we can't say today when exactly it will be

Thank you for your patience.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:58 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately