Online Casinos in general: StarGames experience (Page 191)

StarGames_Official wrote on 03/13/2025 08:52:
Yes, we have made some changes here. The descriptions of the quests, as well as the terms and conditions have of course been changed - so that it is clear to everyone what can be achieved.

This time the quests have been made more restrictive, but our goal is to expand the number of quests as well as the rewards. We are currently working on this, and for this reason we had to limit the two at first. However, new ones will be added soon, so you can continue to collect enough points for the real money free games.

Thank you for your understanding.

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comiker91 wrote on 15.03.2025 at 17:15: Hello StarGames,

i would like to ask you, Greentube, a few questions that you can answer:

1. Why is it not possible to play the slots with the space bar? All manufacturers can do this, except Greentube - By the way, it works in social casinos
2. You know yourself that the noise in Book of Ra and Co is very annoying, so StarGames has simply muted it as standard. Why don't you make a nice music sound like in Cash Connection?
3. Merkur has Multi or Gamomat Double Rush. Why don't you have games like these?
4. Why are the bonus conditions at StarGames constantly being changed? It's somehow different with every bonus.
5. Your Players Club used to be really great. Now only €7 maximum? Why is that?
6. Can't you take your blog out of the promotions? I don't think anyone is interested in Bonuses when the ADAC trucks start driving again.
7. Some Bonus terms and conditions say: "in certain games" or "in selected games". Which games are you not allowed to play?
8. Why do you have to wager all depositors once? Not all competitors have this, which is why I unfortunately don't buy the money laundering argument.
9. Why are the games in the games "normal" like in the arcade around the corner in all games? Other manufacturers also manage this and would definitely bring the action back to the free games.


I look forward to your answers

1. We will pass this request on to our game developers. This was due to the fact that it was difficult to combine the 5-second spins and the lack of autoplay with the space bar start at the beginning. But now it should work, you're right.
   


2. The games are displayed online exactly as they are in land-based casinos. We can't just enter a sound at Book of Ra deluxe...:)
   


3. We have bonus spins, as well as Twin Spinners. The Twin Spinners are similar to the other named variants from Merkur and Gamomat. You can find Book of Ra Twin Spinners here: https://www.stargames.de/de/book-of-ra/twin-spinner-book-of-ra-deluxe/cash
   


4. The conditions are not always changed. It is only the campaigns that are personalized. Our aim is to send you a wide variety of promotions - this also applies to bonuses and the conditions under which they are issued. Players' preferences are different and we want to deliver something for everyone.
   


5. Our Player's Club is still great As we wrote in our earlier comment in this thread: we are currently working on setting up new offers here. More free spins in more games, other Deposit bonuses, merchandise and limited collectives (signed BVB jerseys, etc.) To make all this possible, we first had to limit a few offers.
   


6. We have filters on our promotions page. You are welcome to use these to only access deposit bonuses or free spins if you are not interested in our blog posts about announcements.
   


7. These parts of the T&Cs are always linked and send you to on this page. Here you will find your current and upcoming bonuses. It also lists in detail which games you can and cannot play with the bonus, or where you can and cannot convert the bonuses.
   
   IMPORTANT: we are not like some Curacao providers. It is technically guaranteed which games you can play with bonuses, as well as where you can convert the bonus. So it never comes to the point that you request a payout and we reject it because you played games with bonuses that were not allowed!
   


8. We cannot speak for other providers. We have implemented this measure to minimize the Risk of money laundering. Think about it: you could simply deposit 1,000 euros and then withdraw it immediately after 2 minutes - and you have a receipt that shows that it is a withdrawal from a casino.
   
   However, we are in close contact with the authorities to see how we can minimize this risk. If we have fixed something, this measure will no longer be applied.
   

[We don't quite understand this question. Can you please explain again?

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StarGames_Official wrote on 17.03.2025 09:29:

Thank you for the many questions. We will try to answer them as best we can.

1. We will pass this request on to our game developers. This was due to the fact that it was difficult to combine the 5-second spins and the lack of autoplay with the space bar start at the beginning. But now it should work, you're right.
   


2. The games are displayed online exactly as they are in land-based casinos. We can't just enter a sound at Book of Ra deluxe...:)
   


3. We have bonus spins, as well as Twin Spinners. The Twin Spinners are similar to the other named variants from Merkur and Gamomat. You can find Book of Ra Twin Spinners here: https://www.stargames.de/de/book-of-ra/twin-spinner-book-of-ra-deluxe/cash
   


4. The conditions are not always changed. It is only the campaigns that are personalized. Our aim is to send you a wide variety of promotions - this also applies to Bonuses and the conditions under which they are issued. Players' preferences are different and we want to deliver something for everyone.
   


5. Our Player's Club is still great As we wrote in our earlier comment in this thread: we are currently working on setting up new offers here. More free spins in more games, other Deposit bonuses, merchandise and limited collectives (signed BVB jerseys, etc.) To make all this possible, we first had to limit a few offers.
   


6. We have filters on our promotions page. You are welcome to use these to only access deposit bonuses or free spins if you are not interested in our blog posts about announcements.
   


7. These parts of the T&Cs are always linked and send you to on this page. Here you will find your current and upcoming bonuses. It also lists in detail which games you can and cannot play with the bonus, or where you can and cannot convert the bonuses.
   
   IMPORTANT: we are not like some Curacao providers. It is technically guaranteed which games you can play with bonuses, as well as where you can convert the bonus. So it never comes to the point that you request a payout and we reject it because you played games with bonuses that were not allowed!
   


8. We cannot speak for other providers. We have implemented this measure to minimize the Risk of money laundering. Think about it: you could simply deposit 1,000 euros and then withdraw it immediately after 2 minutes - and you have a receipt that shows that it is a withdrawal from a casino.
   
   However, we are in close contact with the authorities to see how we can minimize this risk. If we have fixed something, this measure will no longer be applied.
   

[We don't quite understand this question. Can you please explain again?

Thank you very much and we hope that our answers will bring a little more clarity. Best regards!

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comiker91 wrote on March 17th, 2025 at 1:26 pm:

Thanks for the answers.

Of course: I mean why in free spins so with e.g. 3 books in Book of Ra not spin the spins normally as in the arcade. Apparat for example has implemented this. That would definitely bring the action back into the free spins.

And another question occurred to me:
Where have the lobbies gone where you could choose a machine / watch others? I always thought that was cool and unique

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StarGames_Official wrote on March 18th, 2025 at 10:54 am:
With pleasure.

Sorry, but we still don't understand the question. Apparat has no games in land based arcades. Do you mean why the free spins don't spin automatically without you having to click? Or do you mean something else?

The lobbies were a very old development that disappeared with the new Greentube games connection. This will not come back either. The lobby was only there for user experience purposes. It had no impact on the wins - every "device" had the same chances every time.

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comiker91 wrote on March 18, 2025 at 11:31 am:

I'm also surprised at Lord of the Ocean Magic that you can already see a lag when spinning if at least 2 Scatters come. Why isn't the reel animation loaded beforehand The game is land-based by the way the droning and online beautiful music

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frapi07 wrote on March 18, 2025 at 12:11 pm:

I can confirm that too. I also noticed that or when a win comes with a scatter.

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gamble1 wrote on 18.03.2025 at 14:18:

That happens with many games. A friend of mine can predict exactly which spin in Elk will give him free spins because the game hangs for a millisecond before that.

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