Online Casinos in general: StarGames experience (Page 188)

schwede666 wrote on 04.02.2025 at 13:09:

Have you ever thought about how it is for a player who plays for 54 minutes for free spins or the bonus round and the moment they finally run in, he is stalled for 5 minutes. With one Provider they then run through without you seeing anything, with others they start after the break. This has nothing to do with Player protection, it was simply negotiated badly or not at all by the provider lobby, or nobody was interested as this only affects the "players". Personally, however, I see myself as a paying customer, especially after making a depositor, and accordingly expect a certain amount of entertainment. If I ever feel the need to be incapacitated, tortured and insulted, I would rather go to a professional dominatrix.


When I look at the consistently poor technical implementation, I think the argument that there is nothing you can do because you have to abide by the law is a convenient excuse, even if it is correct at the end of the day.
As always, the bottom line is that it's all about money and at the moment there still seems to be enough money to be made, but I predict that this will change in the near future without appropriate corrections.

A round table at which the interests of paying customers are also heard would be advisable, as is usual in other sectors. Doing business over the heads of your customers has never produced a successful company, on the contrary. The exception would be a monopoly or an absolutely unique selling point, but I don't see that happening yet.

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