Online Casinos in general: StarGames experience (Page 188)

schwede666 wrote on 04.02.2025 at 13:09:

Have you ever thought about how it is for a player who plays for 54 minutes for free spins or the bonus round and the moment they finally run in, he is stalled for 5 minutes. With one Provider they then run through without you seeing anything, with others they start after the break. This has nothing to do with Player protection, it was simply negotiated badly or not at all by the provider lobby, or nobody was interested as this only affects the "players". Personally, however, I see myself as a paying customer, especially after making a depositor, and accordingly expect a certain amount of entertainment. If I ever feel the need to be incapacitated, tortured and insulted, I would rather go to a professional dominatrix.


When I look at the consistently poor technical implementation, I think the argument that there is nothing you can do because you have to abide by the law is a convenient excuse, even if it is correct at the end of the day.
As always, the bottom line is that it's all about money and at the moment there still seems to be enough money to be made, but I predict that this will change in the near future without appropriate corrections.

A round table at which the interests of paying customers are also heard would be advisable, as is usual in other sectors. Doing business over the heads of your customers has never produced a successful company, on the contrary. The exception would be a monopoly or an absolutely unique selling point, but I don't see that happening yet.

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StarGames_Official wrote on 06/02/2025 23:10:

Yes, we've already thought about it. That's why the player stays on the screen for 5 minutes where he left off with the free spins. The free spins do not run in the background. Players can simply continue playing them after the break.


As the providers are connected to a safe server, the authority knows exactly when a pause should be displayed. If a Provider fails to do so, they can be fined.

If you can suggest a better user experience for the above topic, please let us know in a comment or via Communicator. We'll take a look at it and are always open to feedback. Thank you very much!

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XXLEONIDASXX wrote on February 07, 2025 at 4:19 pm:

That the free spins would not run in the background with you is not true! I had just played with you the other day and then finally got free spins on eye of Horus super spins...right at that moment the break came and the free spins went on in the background without me being able to see anything...I could only hear it, but see nothing!!! Just really bad!

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StarGames_Official wrote on 02/07/2025 21:30:

You found the 3 games where it just runs automatically. 😅


The Power Spins have a logic where if you decide to play the Power Spins, they will run automatically. This comes from the game provider. We cannot stop these spins.

All free spins in all other games simply stop as long as the break lasts.

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garfield68 wrote on 07.02.2025 at 21:35: what about the slots with extra spins? we talked about it about half a year ago. do you know when they will come back? is there any info yet?

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Max1989 wrote on February 08th, 2025 at 10:50 am:

My smartphone went off last time battery 🔋 was 0% and that happened exactly where I got free spins after I turned my smartphone back on free spins were already done I can continue to play free spins even though smartphone is off. This is definitely something new, at least for me

I waited several hours for free spins to appear and they were actually there somewhere at some point I think

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StarGames_Official wrote on 08.02.2025 23:16:

The answer has not changed since then. The extra spins will come as soon as the authority releases them.

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StarGames_Official wrote on 02/02/2025 11:25:

If there are games marked with the bonus symbol it means that these games are PLAYABLE with bonus money. Not that Bonus money also converts.


Which money your bonus converts (only real money or real money and bonus money at the same time) is shown on your bonus page in your player account.

Most likely not a bug, as the Wagering requirements update in real time.

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