Online Casinos in general: StarGames experience (Page 187)

OJezussek wrote on 02.02.2025 at 14:10: Okay take that back that the RTP is worse than in arcades. Getting books more often right now.

But I don't think it's so cool that I have to take a 5 minute break in the middle of the free spins. what's that!

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gamble1 wrote on 02.02.2025 at 16:05:

Can also happen to you in the arcade. The law has become quite strict: Once the hour is up, you have to take a break, no matter what is going on. It used to be that the break was only taken later, but that's over now.

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Maggi89 wrote on 01.02.2025 at 03:05: Am I wrong or wasn't the 5 fs for the 4k from the club set from 5 euros to 10 euros max?

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Toastbrot wrote on 03/02/2025 07:39:
Is the question deliberately ignored or was there already a solution to this and I'm blind? Yesterday I also activated 5 FS with 4000 Xolos via the Playersclub and then won almost 30€ in the 5 FS which of course should be reduced to 10,00€ according to the bonus conditions of playersclub which I also looked at again beforehand. However, the bonus is not reduced to €10 as promised, but currently to €7. You should definitely have a look because this is probably currently incorrect. I've already written to the support team with the relevant screenshots and information by email, but I'm still waiting for an answer.

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roccoammo11 wrote on 02/02/2025 18:36:

Whereby this is also quite different here at the online casinos...sometimes there is an immediate break & at others the FS are still played to the end..the result is already fixed at the beginning of the FS anyway..why shouldn't they be played to the end? After all, you're not betting any more money at the moment...

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StarGames_Official wrote on 02/02/2025 11:25:

If there are games marked with the bonus symbol it means that these games are PLAYABLE with bonus money. Not that Bonus money also converts.


Which money your bonus converts (only real money or real money and bonus money at the same time) is shown on your bonus page in your player account.

So most likely not a bug as the Wagering requirements update in real time.

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StarGames_Official wrote on 03/02/2025 09:18:

Maybe others will do it after the round is finished. After all, the free games are just one round on the technical level.

We do it as soon as the 55 minutes are up. After that, players can continue playing the free games if they don't refresh the page. By law, the break must take place 55 minutes after the first game round.

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schwede666 wrote on 04.02.2025 at 13:09:

Have you ever thought about how it is for a player who plays for 54 minutes for free spins or the bonus round and the moment they finally run in, he is stalled for 5 minutes. With one Provider they then run through without you seeing anything, with others they start after the break. This has nothing to do with Player protection, it was simply negotiated badly or not at all by the provider lobby, or nobody was interested as this only affects the "players". Personally, however, I see myself as a paying customer, especially after making a depositor, and accordingly expect a certain amount of entertainment. If I ever feel the need to be incapacitated, tortured and insulted, I would rather go to a professional dominatrix.


When I look at the consistently poor technical implementation, I think the argument that there is nothing you can do because you have to abide by the law is a convenient excuse, even if it is correct at the end of the day.
As always, the bottom line is that it's all about money and at the moment there still seems to be enough money to be made, but I predict that this will change in the near future without appropriate corrections.

A round table at which the interests of paying customers are also heard would be advisable, as is usual in other sectors. Doing business over the heads of your customers has never produced a successful company, on the contrary. The exception would be a monopoly or an absolutely unique selling point, but I don't see that yet.

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Bacione85 wrote on 04.02.2025 at 17:35: Hello everyone, I have a question. Last year it was ALWAYS the case that when I won a cash drop on Monday between 17 and 23:00, the amount was of course credited immediately BUT to my surprise the next day the same amount was credited again as a bonus with a one-time conversion. This happened several times, always after I had won in the Monday promotion.

As I couldn't find anything about this in the terms and conditions, I naturally didn't ask any further questions and gratefully accepted.

Now I won €100 cash drop yesterday and was disappointed to find out today that I won't get the money again as a bonus.


The chat says they have never had such an offer. But I assure you that happened several times, always with exactly the amount that had won before Although of course I paid out after the win.

Now my question:

Does anyone know anything about this issue???



Many thanks

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