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Online Casinos in general: StarGames experience (Page 186)

Topic created on 04th Jan. 2022 | Page: 186 of 189 | Answers: 1,886 | Views: 298,518
mtorero
Amateur

StarGames experience

1st Feb. 2025, at 06:16 pm CET#1856
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 01.02.2025 at 14:55:
We will not respond to your provocations.

Just a note: Truspilot is not a comparison portal. The goal there is not to compare StarGames with non-licensed crypto shops, but to evaluate the experience on StarGames only.

Otherwise it would not be a fair comparison. Casinos with German rules cannot compete with Stake or other casinos without rules.

But you know that yourself.

I'm not trying to provoke, I'm just questioning and speaking truths that may be uncomfortable.


Again, when someone plays on your site or on Stake, they don't waste any thought on licenses or anything else, they just want to play a game.
Why does he rate you better? I am of the opinion that your ratings are fake. Quite simply.

If we are already comparing licensed casinos: sunmaker for example, in what way is their offer worse than yours? It's even better because they have better bonus conditions than you. But you can see on Tp that they don't buy fake reviews...

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Butterbrezel
Elite

StarGames experience

1st Feb. 2025, at 07:13 pm CET#1857
0 Likes

Nobody has liked this post so far
I have now taken the time to read through the current Trustpilot reviews at StarGames on a chill basis.

Some of them say "Forwarded". I know this from my previous employer. Customers are asked how satisfied they were and can then rate them. If the answer is positive, it can be "forwarded" to Trustpilot.
For example, you can control that only the positive ones are forwarded. It's a bit "embellished", but it's legitimate.

Some of the other reviews seem a bit strange to me (who would describe a casino as "This is so super mega awesome"), but I don't think there are any indications of fake reviews in this case.

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taylor3733
Rookie

StarGames experience

2nd Feb. 2025, at 12:24 am CET#1858
0 Likes

Nobody has liked this post so far

mtorero wrote on 01.02.2025 at 13:06:
It is absolutely unbelievable to me. The number of reviews alone is unbelievable. I could bet that not even 100 of these 6700 reviews are real.


Stake, for example, is rated worse than you. But off the top of my head:

- faster payouts
- highest possible RTP (some slots even 98%) and therefore almost 5-fold longer playing time and therefore 5-fold higher chances of winning than with you.
- Bonuses without Wagering requirements and without payout limits (you sometimes have to wager several thousand euros for bonuses in order to be able to pay out a maximum of 300 euros. No casino would have dared to offer such usurious conditions before a German license)

I won't list other points such as no autoplay etc. here because I know, license blah blah blah...

But a counter question:
From a player's point of view, who is supposed to rate his experience on your site, how would you explain that Trustpilot reviewers experience more gaming fun with you than with Stake, for example?

You must think the people here are very naive... but I expect nothing less from StarGames-Greentube-Novomatic.

Not related to the topic: How can I play at Stake from D. Play at Stake? I am registered.

Or is Luckyhunter exactly the same casino (because that's where I'm being redirected to).
I would appreciate an answer...

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BigAl87
Experienced

StarGames experience

2nd Feb. 2025, at 01:34 am CET#1859
0 Likes

Nobody has liked this post so far
Hello......I hope it's allowed to join in the StarGames bashing 😏
For me, SG is the only casino (online casino in the technical term) where I Deposit regularly when it comes to a site licensed by the GGL. The "rules of the game" from the German state are the last straw - 5 sec. rule, no autostart etc.

It's no fun - and I think that's intentional - not by the "online gambling shops" but by the state, which advertises Player protection and "legal security". Just to hold out their hand on a grand scale.
Why can I gamble thousands of euros in minutes in the casino - which only checks whether I am registered in Germany and not blocked - in the evening, but at home I am only allowed to bet a maximum of €1000 and, more recently, possibly up to €10000 (after verification) in one euro increments????
Those who want to have a proper home casino experience gamble in Curacao, Malta, Costa Rica, Saint Lucia or at the Redskin in the Kahnawake Reserve and, more recently, in the Comoros. I'm not taking myself out of that 😎

I just want to gamble in the casino with a real chance (RTP of at least 94%) - that's 6% of the cake for the slot Provider and the casino

To come back to the StarGames topic. I don't blame the store - given the conditions in Germany, I think it's the best provider on the market. Fast payouts, lots of games, good but expandable customer program (PlayersClub)....
I hardly ever take advantage of the Bonuses offered with 40x turnover - with an RTP of just under 90%, it's not even possible to win anything.
When I do, I play RAW Cash. Either the money is gone quickly (in 5sec mode 😝) or I do get something.
I don't recommend anyone to gamble here. But if you want to gamble "law-abidingly", SG is my first choice.

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Max1989
Experienced

StarGames experience

2nd Feb. 2025, at 07:38 am CET#1860
0 Likes

Nobody has liked this post so far
My experience this week at StarGames three-digit amount changed hands is one thing no luck 😂

Got depositor bonus
for Tournament with Bonus money play actually taken for it
because for something else at the bet bonus is worth nothing

One hour played with bonus money turnover progress was at 5% then I played another hour with it turnover still 5%
contacted Live Chat to let them know we came to an agreement
probably is not displayed directly because if several hours were played interrupted it is not displayed directly OK I thought so accepted
played another hour well still at 5% turnover

And yes I have played slots that are marked with bonus signs

Is this strategy or a technical error

I assume some kind of mistake so no intention but if there was a mistake where else do mistakes happen that I don't realize

How can I tell if I just have no luck when I play or is this another new mistake?

App installed played with it 😀
i have discovered more errors

In case someone thinks I'm telling nonsense
First and second errors I have documented everything on screenshots

And if there is a need I can leave a link here with pictures where you can see what I wrote above and more

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OJezussek
Visitor

StarGames experience

2nd Feb. 2025, at 08:55 am CET#1861
0 Likes

Nobody has liked this post so far
Experience

Firstly, I think I registered on this site 2 years ago and got lost, so I didn't have to verify myself with a new e-mail address and cell phone number.

Then the game is the absolute worst RTP I have ever noticed in my life. Even a real arcade feels like it has a better payout ratio.

But I deposited €10x10 and the bonus offers from at

first depositor 10€ - 20€ bonus with 40 ish free spins
second depositor 10€ - 30€ bonus with free spins
third Deposit 10€ - 50€ bonus with free spins

I thought that was good, at least some entertainment for the sum, there is not in the real casino.

Then payout.

I have now put in a total of 10x10€ so 100€ and it really came on the last 50 cents in Knights life a win of 66,50€ so now 67€ payout requested and got directly confirmation mail.

If I hadn't gotten the free spins, I would have said that the RTP of 88-90% means that the casino gets 88% and the player only 12%.

I also think the range of games is good. Too bad there is no Book of Ra Fixed. Cool that there are Merkur games. But it's a shame that Merkur has worse RTPs than Novoline.

The RTP seems to have been rounded for the Novoline games, all other games are stated exactly to the second decimal place, but the Novoline games always show a payout of €0.9 for €1. Why can't the real RTP be stated there? Maybe the RTP is simply 0.85 and you round up to 0.9.

You can't blame the casino for the strict rules. It implements them well. 5 sec rules Max bet 1€ and deposit limit of 1000€, which makes me feel safe, as I have already gambled away more than 1k several times a month.

And the casino support here in the forum is absolutely brilliant and professional, always responding to criticism etc.

And the Live Chat on the site was also quick to respond to questions.

Nevertheless, we have to warn other players that you should be careful with a casino like this with an RTP of 90%. Because you lose twice as much as at 95%. That you sometimes need 200 games in the book games until the free spins come, because the number of books may have been reduced. Adjust your bet to your balance and maybe it is also good to play less volatile slots.

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StarGames_Official
Top Member

StarGames experience

2nd Feb. 2025, at 11:25 am CET#1862
0 Likes

Nobody has liked this post so far

Max1989 wrote on 02.02.2025 at 07:38: My experience this week at StarGames three-digit amount changed hands is one thing no luck 😂

Get depositor bonus
for Tournament with Bonus money play actually taken for it
because for something else at the bet bonus is worth nothing

One hour played with bonus money turnover progress was at 5% then I played another hour with it turnover still 5%
contacted Live Chat to let them know we came to an agreement
probably is not displayed directly because if several hours were played interrupted it is not displayed directly OK I thought so accepted
played another hour well still at 5% turnover

And yes I have played slots that are marked with bonus signs

Is this strategy or a technical error

I assume some kind of mistake so no intention but if there was a mistake where else do mistakes happen that I don't realize

How can I tell if I just have no luck when I play or is this another new mistake?

App installed played with it 😀
i have discovered more errors

In case someone thinks I'm telling nonsense
First and second errors I have documented everything on screenshots

And if there is a need I can leave a link here with pictures where you can see what I wrote above and more


If there are games marked with the bonus symbol it means that these games are PLAYABLE with bonus money. Not that bonus money is also converted.


Which money your bonus converts (only real money or real money and bonus money at the same time) is shown on your bonus page in your player account.

Most likely not a bug, as the Wagering requirements update in real time.

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StarGames_Official
Top Member

StarGames experience

2nd Feb. 2025, at 11:31 am CET#1863
0 Likes

Nobody has liked this post so far

mtorero wrote on 01.02.2025 18:16:

I don't want to provoke, I just question and speak truths that may be uncomfortable.


Again, if someone plays on your site or on Stake, he doesn't waste any thoughts on licenses or anything else, he just wants to play a round.
Why does he rate you better? I am of the opinion that your ratings are fake. It's quite simple.

If we're already comparing licensed casinos: sunmaker for example, in what way is their offer worse than yours? It's even better because they have better bonus conditions than you. But you can see on Tp that they don't buy fake reviews...

People may rate us better because bonus conditions are not the only reason for ratings.


We have an app in the German App Store, we have fast payouts basically in 5 minutes after request (and that in Euro, which is still the currency for more people, and not Crypto), we have a German license, which brings legal security for players, our game offer with almost 600 games is not bad either and will be further expanded... etc.

As you can see, there can be enough reasons for a good rating. Why players have a good experience with us, you have to ask them.

We categorically reject the idea that the ratings are fake.

We do ask people with a good experience with us for a review (EVERYONE on Truspilot does, not just casinos), but there are no free spins or other rewards for doing so.

We also do not delete negative reviews, even though we know of competitors doing so.

So much for that now.

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Maggi89
Rookie

StarGames experience

2nd Feb. 2025, at 11:38 am CET#1864
0 Likes

Nobody has liked this post so far
The player fs at book of rar wasn't there max cash 5 to 10 euros? Because I think it was changed, it was ended 2 times because 7 euros were reached. If I'm wrong then it doesn't matter.

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OJezussek
Visitor

StarGames experience

2nd Feb. 2025, at 02:10 pm CET#1865
0 Likes

Nobody has liked this post so far
Okay, I take it back that the RTP is worse than in arcades. I'm getting more books right now.

But I don't think it's so cool that I have to take a 5 minute break in the middle of the free games. what's that!

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